2004 JEEP GRAND CHEROKEE Complaints
View complaints related to 2004 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,250 complaints submitted for the 2004 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 JEEP GRAND CHEROKEE- BRATTLEBORO, VT
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO HAVE A ROUTINE OIL CHANGE SERVICE, THE TECHNICIANS REFUSED TO PERFORM THE OIL CHANGE BECAUSE THE OIL PAN WAS RUSTED. THE TECHNICIANS ADVISED THAT THERE WAS A POSSIBILITY THAT THE OIL PAN COULD RUPTURE. THE DEALER WAS CONTACTED AND THEY ADVISED THAT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 115,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- LINDALE, GA
THE DRIVER SIDE ELECTRIC SEAT FRAME BROKE IN 2006 AND I WAS TOLD I COULD BUY A NEW ONE BUT THEY ARE SO CHEAPLY MADE I HAD IT REPAIRED BY A EXPERIENCED WELDER WHO TOLD ME THE METAL WAS REALLY THIN AND CHEAPLY MADE.IT BROKE AGAIN IN 2008 IN A DIFFERENT LOCATION ON THE SAME SEAT AND I HAD IT REPAIRED.THEN IT BROKE AGAIN IN ANOTHER LOCATION ON SAME SEAT IN 2009.NOW TO START OFF JAN.2012 IT BROKE IN 2 PLACES OF THE SEAT FRAME AND I DON"T KNOW WHAT TO DO.IT IS A VERY DANGEROUS SEAT AND I LOOKED ON LINE FOR A FEW MOMENTS AND FOUND THOUSANDS OF COMPLAINTS ON THE SAME SEAT FROM 2004 AND DOWN A FEW YEARS. IF SOMETHING IS NOT DONE ABOUT THIS SOMEONE COULD BE HURT OR KILLED. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- CARY, NC
STEERING LOSING POWER WHEN TURNING RIGHT, ACCOMPANIED BY A WHINE AND SOUNDS OF PRESSURE LOSS. NO LEAKS IN POWER STEERING PRESSURE HOSES, NO LEAKS IN GEAR BOX (GEAR BOX WAS DRY), NO LEAKS IN ANY OTHER RELEVANT PARTS WITHIN THE STEERING SYSTEM. PROBLEM WAS INVESTIGATED BY AAA AND PEPBOYS. POWER STEERING PUMP REPLACED AND FLUSHED ON 6-JAN-12. THE LOSS OF POWER STEERING PROBLEM IS STILL PERSISTING, AND IS WORSE NOW WITH A NEW PUMP AND CLEAN PUMP SYSTEM. PEPBOYS NATIONAL RESEARCH INDICATES THAT THE PROBLEM IS WITHIN THE GEARBOX, SPACER CLIP MOVING OUT OF POSITION WHEN TURNING RIGHT CUTTING OFF POWER TO THE STEERING SYSTEM, AND MOVING BACK INTO POSITION WHEN TURNING LEFT RESTORING POWER TO THE STEERING SYSTEM. CHRYSLER HAS A TSB REPORTED MARCH 4, 2003 FOR THIS EXACT FAILURE. CHRYSLER CLAIMS THIS VEHICLE'S VIN IS NOT INCLUDED IN THE MANUFACTURER'S TSB, NHTSA CAMPAIGN NUMBER: 03V079000. CASE HAS BEEN OPENED WITH CHRYSLER - CASE #: 21743619. I CANNOT STEER THIS VEHICLE AT ALL WITHOUT THE ASSIST OF POWER STEERING. EXTREMELY CONCERNED WITH THE POTENTIAL DANGER OF LOSING POWER STEERING WHILE DRIVING CAUSING A CRASH, FLIPPING, AND POTENTIAL SERIOUS INJURIES OR DEATH. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- MARYSVILLE , OH
WHILE DRIVING MY SEAT SUDDENLY MOVED FORWARD AND TO THE RIGHT. WHAT I FOUND WAS THAT THE SEAT BRACKET BROKE CAUSING THE SEAT TO MOVE. AFTER LOOKING ON THE INTERNET I FOUND THAT THIS IS A COMMON PROBLEM ON THIS MAKE AND MODEL OF VEHICLE. THIS IS A SAFETY ISSUE AS IT AFFECTS YOUR DRIVING POSITION AND IN MY CASE BROKE WHILE I WAS DRIVING. IN ADDITION, AS YOU GO AROUND CORNERS YOU NOW MOVE/SLIDE IN THE SEAT AS IT IS NO LONGER LEVEL. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- GURLY, AL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE DEALER AND THE MANUFACTURER WERE BOTH NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 02V099000 (AIR BAGS:FRONTAL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2004 JEEP GRAND CHEROKEE- WOODSTOCK, MD
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL WOULD BECOME EXTREMELY STIFF WHEN ATTEMPTING A LEFT TURN. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING: GEAR BOX -OTHER THAN RACK AND PINION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- LIVERPOOL, NY
2004 JEEP GRAND CHEROKEE LAREDO DRIVER'S SEAT MOUNTING BRACKET BROKEN. SEAT WOBBLES TERRIBLY. NO AUTO PARTS STORE STOCK THIS ITEM AND ACCORDING TO BURDICK CHRYSLER JEEP, IT IS NO LONGER MANUFACTURED. ACCORDING TO JEEP, THERE HAS BEEN NO RECALL, YET ACCORDING TO VLANE.COM, CARSURVEY.ORG, ABOUTVEHICLE.COM AND OTHER SUCH INTERNET SOURCES, THIS IS NOT AN ISOLATED INCIDENT. THERE APPEARS TO HAVE BEEN THOUSANDS OF COMPLAINTS. *KB
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- OSWEGO , NY
FRONT PASSENGER POWER SEAT MOUNTING BRACKET AND SEAT MAIN FRAME BOTH HAVE SPLIT LOSE, CAUSING SEAT TO WOBBLE DANGEROUSLY ABOUT. POSSIBLE CONTINUED BREAKAGE OF OTHER COMPONENTS IMMANENT. CAUSING SERIOUS INJURY OR DEATH DUE TO SEAT BREAKING LOSE. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- FELTON, PA
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- STAMFORD, CT
DUAL CLIMATE CONTROL DOOR FAILURE. PLASTIC DOOR HINGES BREAK, FAULTY DESIGN, SHOULD BE REPLACED WITH ALUMINUM OR OTHER METALLIC PIECES. ALL OF THE 1996 - 2001 JEEPS DUAL CLIMATE DOORS BREAK. *TR
Source: NHTSA WEB SITE