2002 JEEP GRAND CHEROKEE Complaints

ON APRIL 14, BOTH OF MY FRONT AIRBAGS DEPLOYED WITHOUT REASON WHILE THE CAR WAS IDLING STATIONARY IN DRIVE WITH MY FOOT ON THE BRAKE. I WAS IN THE DRIVERS SEAT AND MY TWO YOUNG BOYS WERE IN THE BACKSEAT. FORTUNATELY, NOBODY WAS SIGNIFICANTLY INJURED. I SUFFERED A BRUISED KNUCKLE, AND SOMETHING FLEW IN THE BACK SEAT AND HIT MY SON IN THE HEAD, BUT NO INJURIES WERE SIGNIFICANT ENOUGH TO WARRANT A DOCTORS VISIT. THE DAMAGE TO THE INTERIOR OF MY CAR IS SIGNIFICANT. THE STEERING WHEEL AND DASHBOARD WILL NEED TO BE REPLACED, THE CLOCK ON MY RADIO HAS STOPPED WORKING, AND MY CHANGE DRAWER IS BROKEN. I CALLED THE RECALL HOTLINE ALMOST IMMEDIATELY AFTER THE EVENT AND THEY TOOK MY CLAIM. MY CASE NUMBER IS 314 529 09. THEY INSTRUCTED ME THAT THEY WOULD SEND OUT AN INSPECTOR TO COME OUT AND LOOK OVER MY VEHICLE. THEY ALSO TOLD ME NOT TO DRIVE MY VEHICLE IN THE MEANTIME. I HAVE A JOB AND A FAMILY AND I NEED A VEHICLE. IT HAS BEEN A WEEK, AND NO INSPECTOR HAS CALLED ME. I HAVE CALLED THE RECALL HOTLINE 4 TIMES SINCE THE INITIAL EVENT, AND EACH TIME THEY PUT A NOTE IN MY CASE NUMBER AND PROMISED AN INSPECTOR WOULD CALL. I NEED TO KNOW WHAT TO DO NEXT. I NEED TO GET A REPLACEMENT VEHICLE OR HAVE MY VEHICLE REPAIRED. MY INSURANCE COMPANY WILL NOT COVER THIS REPAIR AS I HAVE LIABILITY COVERAGE ONLY. MY VIN NUMBER IS [XXX]. I AM AWARE THERE ARE 2 RECALLS OPEN ON MY CAR. THE IMPORTANT ONE BEING RECALL R06 FOR THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. THIS RECALL WAS ADDRESSED A FEW YEARS AGO BUT I WAS TOLD THAT THE PART REQUIRED TO REMEDY THE CONDITION WAS NOT AVAILABLE, AND THAT I WILL BE CONTACTED WITH A FOLLOW-UP RECALL NOTICE WHEN THE REMEDY PARTS ARE MADE AVAILABLE. I HAD NEVER RECEIVED THIS FOLLOW UP RECALL NOTICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BRAKES FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO AN ELECTRICAL POLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED A BROKEN RIB, BROKEN PELVIS, THREE FRACTURES TO THE LEFT HAND, THE BACK SHOULDER BONE WAS STICKING OUT, AND HER SPLEEN WAS BLEEDING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT HAD AN APPOINTMENT WITH THE DEALER TO GET THE AIR BAGS REPLACED, BUT THE CRASH OCCURRED PRIOR TO ARRIVING AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE FAILURE DAMAGED THE WINDSHIELD AND DASHBOARD. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DRIVER SUSTAINED INJURIES TO THE RIGHT FOREARM, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,709. - (RECALL RELATED INCIDENT) TS

IGNITION SWITCH STICKS AND HARD TO TURN, ALSO HAVE SHUT OFF WHILE DRIVING. STARTER KEEPS TURNING.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE IDLING AT A RED LIGHT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND LATER DRIVEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 04/05/17*LJ UPDATED 08/30/2017*JS - (RECALL RELATED INCIDENT) TS

I FILED ORIGINAL OCT 4 2016 NHTSA COMPLAINT AND ALSO OBJECTED TO RESTRICTION NHTSA IMPOSED UPON COMPLAINT (2000 CHARACTERS IN TOTAL, AND TOTAL MB OF ATTACHMENTS 5MB OR LESS) BECAUSE OCT 4 2016 COMPLAINT IS INSUFFICIENT, INCOMPLETE. NHTSA INVESTIGATION REQUIRES MORE INFORMATION FROM ME (REPORTS, TESTIMONY, DOZENS OF CRITICAL POLICE PHOTOS) NECESSARY FOR NHTSA INVESTIGATION OF MY COMPLAINT. ON OCT 4 2016, I DEMANDED NHTSA INVESTIGATION UNIT CONTACT ME BY EMAIL, SO THAT I MAY DOCUMENT DATA MY SUBMISSION TO NHTSA, AS PART OF MY COMPLAINT. TO DATE, NHTSA REFUSES, IT HAS DONE NOTHING TO INVESTIGATE BECAUSE NHTSA STONEWALLS ME FOR INFORMATION. NHTSA INVESTIGATION UNITS ENDANGERS PUBLIC SAFETY WITH DELIBERATE LACK OF DATA, RESULTING IN BOGUS NON-INVESTIGATION. ON OCT 11 2013, 2002 JEEP GRAND CHEROKEE LAREDO, VIN NO [XXX], HAD VEHICLE MALFUNCTION EVENT, UNINTENDED ACCELERATION, HIGH SPEED START, HIGH IMPACT AND HIGH ENERGY COLLISIONS, DEFECTIVE BTSI (BRAKE TRANSMISSION SHIFT INTERRUPTER), NO BRAKE THROTTLE OVERRIDE, NO SAFEGUARDS TO STOP VEHICLE, HIGH RATE OF SPEED CRASHING OVER AND OVER, IN THROTTLE WIDE OPEN, NO SOFTWARE OR HARDWARE UPGRADE TO STOP OR PREVENT UNUSUAL ACCELERATION WHILE IN PARK, INABILITY TO BRAKE VEHICLE TO STOP AT SUCH HIGH RATE OF SPEED. TIRES VAPORIZED, CHUNKS OF RUBBER BROKE, METAL RIM REMNANTS OF TIRE SKIDDED SIDEWALK AND STREET, IN SERIES OF HORRIFIC COLLISIONS, DOCUMENTED BY PHOTOS AND REPORTS WHICH NHTSA DELIBERATELY REFUSES TO ACQUIRE FROM ME AS PART OF MY COMPLAINT, TO MANIPULATE THE OUTCOME OF BOGUS AND DELIBERATELY FLAWED PSEUDO-NHTSA INVESTIGATION. DUE TO HEIGHT MISMATCH SQUARE BOX JEEP AND SUBCOMPACT CARS, JEEP WAS BATTERING RAM AGAINST SUBCOMPACT CARS EFFECTIVELY WITHOUT IMPACT BARS (BARS TO LOW) IN SUCH MALFUNCTION EVENT, WRECK SUBCOMPACT CARS, ENDANGER LIVES AND HEALTH OF OCCUPANTS OF SMALL CARS WHO ABSORB IMPACT (INSTEAD OF DISTRIBUTED FORCES VIA IMPACT BAR), GRAVE COLLISIONS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *

THE AUTOMATIC TRANSMISSION SHIFTS OUT OF ITS GEAR AS IF THE LOCKING MECHANISM OF THE SHIFTER IS NOT WORKING.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS) AND 06V199000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I REPORTED THIS PROBLEM A MONTH OR SO AGO ABOUT THE FRONT DRIVER'S SEAT BREAKING AND BREAKING OFF THE VEHICLE FRAME. PLUS THE A/C ISSUE UNDER THE GLOVE COMPARTMENT OVERHEATS AND MELTS THE MECHANISM AND CONTINUES TO BURN. WHEN I REPORTED THE ISSUE, NO WRECK WAS INVOLVED. SINCE REPORTING THE PROBLEM, THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND TOTALED. MY FIX APPARENTLY ALLOWED THE SEAT TO STAY ON THE FRAME BUT THE SEAT STILL BROKE. FORTUNATELY, NO SERIOUS INJURY, ONLY SORE NECK AND BUMP TO THE HAND.

I HAVE RECEIVED SEVERAL SAFETY RECALL NOTICES (R06 / NHTSA 15V-046) FOR THIS VEHICLE. I HAVE CALLED MY JEEP DEALERSHIP (GARLITCH NORTH VERNON, IN) SERVICE DEPARTMENT SEVERAL TIMES SINCE FEB. 15, 2016 TO GET THE NEEDED REPAIR. THEY NEVER CALL BACK TO SCHEDULE AN APPOINTMENT OR EXPLAIN WHAT THE PROBLEM IS. THIS HAS BEEN GOING ON FOR OVER 10 MONTHS, NOT A REASONABLE TIME TO MAKE A SAFETY RECALL REPAIR. CAN SOMEONE EXPLAIN WHAT THE PROBLEM IS ?