2002 JEEP GRAND CHEROKEE Complaints

View complaints related to 2002 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,420 complaints submitted for the 2002 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 JEEP GRAND CHEROKEE
    - OAKLAND, CA

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AS SOON AS IT WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE BUT REPLACED THE FUEL PUMP. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 175,100. THE VIN WAS UNAVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - DALLAS, NC

    I AS WELL AS MANY OTHER PEOPLE AM HAVING PROBLEMS WITH MY POWER WINDOWS CORDS AND REGULATORS BREAKING I HAVE PUT OVER $400 IN ONE WINDOW AND NOW HAVE 2 MORE BROKEN. CHRYSLER STATES FIRST THAT BECAUSE I AM THE 4TH OWNER THEY CANNOT HELP ME, THEN STATES THAT BECAUSE OF MY CARS YEAR (2002) AND MILEAGE (126K) THEY CANNOT HELP ME. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - GERMANTOWN, WI

    THE DRIVERS SIDE FRONT HEATING ELEMENT STARTED TO SMOKE. UNIT WAS TURNED OFF QUICKLY & HAS FAILED TO OPERATE EVER SINCE. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - CHICOPEE, MA

    FRONT END CRASH WHERE I WAS HIT BY ANOTHER CAR, NEITHER OF THE FRONT END AIRBAGS DEPLOYED, RESULTED IN HEAD, JAW, AND NECK INJURIES THAT WOULD NOT HAVE HAPPENED IF AIRBAGS WENT OFF. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - LOVELAND, OH

    WHILE DRIVING MY JEEP IN THE PARKING LOT OF TJ MAXX, MY AIRBAG LIGHT CAME ON AND ABOUT TWO SECONDS LATER BOTH AIRBAGS DEPLOYED. THERE WAS NO CRASH INVOLVED. *TR

    Source: NHTSA WEB SITE
  • 2002 JEEP GRAND CHEROKEE
    - ELK GROVE, CA

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED THE HEATING FUNCTION WAS NOT WORKING WITHIN THE FRONT DRIVER'S SIDE SEAT. THE CONTACT DISASSEMBLED THE SEAT AND NOTICED THAT THE WIRES WITHIN THE SEAT WERE MELTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 01/24/12*LJ THE CONSUMER WAS INFORMED BY A CHRYSLER INVESTIGATOR, HISVEHICLE WAS NOT INCLUDED IN THE RECALL AND THERE WERE DEFECTS WITH THE SEAT. UPDATED 03/13/12

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - CRANSTON, RI

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FAN RELAY MODULE FAILED ON THE VEHICLE. WHEN THE PART FAILED IT CAUSED THE FAN FOR THE RADIATOR STOP WORKING AND THE VEHICLE WOULD OVER HEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE FAN RELAY MODULE FAILED AND IT WAS DEFECTIVE. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE CURRENT MILEAGE ON THE VEHICLE WAS 129,682.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - SLATINGTON, PA

    2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SEVERAL EXPENSES RELATED TO VEHICLE AND REQUESTS REIMBURSEMENT *TGW THE CONSUMER STATED THE FRONT BRAKES WHICH INCLUDED THE ROTORS MASTER CYLINDER, LEFT REAR SEAL AXLE, BEARING, SNAP RING HAD TO BE REPLACED MORE THAN ONCE ON DIFFERENT OCCASIONS. ALSO, THE VEHICLE BROKE DOWN ON SEVERAL OCCASIONS AND SMOKE WAS EMITTING FROM THE VEHICLE ON ONE OF THOSE OCCASIONS. IT WAS DISCOVERED THE RELAY FAN RADIATOR FAN NEEDED TO BE REPLACED. THE TRANSDUCE PRESSURE SENSOR, SOLENOID, TRANSMISSION GOV AND GASKET WERE REPLACED AT A COST OF $ 530.50. *JB THE CONSUMER STATED THE HORN BEGAN BLARING FOR NO APPARENT REASON AND THEN STOPPED WORKING/ TWO DAYS LATER, ALL THE GAUGES IN THE VEHICLE WENT TO ZERO AND ALL THE INTERIOR LIGHTS ILLUMINATED AND THE WINDOWS DID NOT WORK. THE VEHICLE WAS TOWED TO THE DEALER AND A DIAGNOSTICS TEST REVEALED AN ELECTRICAL PROBLEM. UPDATED 11/10/11*JB UPDATED 11/22/11. *JB

    Source: CONSUMER LETTER
  • 2002 JEEP GRAND CHEROKEE
    - NORFOLK, VA

    TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BECAME BURNED BECAUSE THE HEATING ELEMENT HAD A SHORTAGE AND OVERHEATED. THE CONTACT SUSTAINED BURNS TO THE LEG. THE DEALER DID NOT OFFER ANY ASSISTANCE, STATING THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 74,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 73,800. UPDATED 11/18/11*LJ UPDATED 02/29/12

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 JEEP GRAND CHEROKEE
    - FORESTHILL, CA

    FAILURE CAUSES WINDSHIELD TO FOG UP AND DRIVER CANNOT SEE ROADWAY. ALL AC AND HEATER FUNCTIONS FAIL. THIS IS THE 5TH FAILURE AFTER REPEATED REPAIRS. THE VEHICLE IS UNSAFE TO DRIVE. *TR

    Source: NHTSA WEB SITE