2004 JEEP GRAND CHEROKEE Complaints

View complaints related to 2004 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,250 complaints submitted for the 2004 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 JEEP GRAND CHEROKEE
    - DENVER, CO

    THERE ARE TWO ISSUES, ONE BEING THE ISSUE WITH THE ENGINE DYING ONCE THE VEHICLE IS PUT INTO A FORWARD OR REVERSE POSITION FROM EITHER REVERSE OR DRIVE POSITION. SECOND IS THE ISSUE OF THE VEHICLE SURGING FORWARD JUST PRIOR TO STOPPING. THE ENGINE WILL REV UP JUST PRIOR TO STOPPING AND START A HARD BUT LOAD RUMBLING DUE TO THE BRAKES BEING HELD AND THE VEHICLE WANTING TO DRIVE FORWARD. I HAVE AN APPOINTMENT WITH MY REPAIR SHOP TO DIAGNOSE THE ISSUE, AND IT IS VERY WEARING OF THE POSSIBILITY OF THIS ISSUE CAUSING AN ACCIDENT.

    Source: PORTABLE SAFETY COMPLAINT FORM
  • 2004 JEEP GRAND CHEROKEE
    - BERLIN, MD

    2004 GRAND CHEROKEE. CONSUMER STATES PULSE MODULE PROBLEM. *TGW THE CONSUMER STATED THE AIR CONDITIONING UNIT CEASED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PROBLEM WAS DIAGNOSED AS A BAD PLUG CONNECTOR. THEY REPAIRED THE CONNECTOR BY CLEANING AND RE-INSTALLING THE PINS AT A COST OF $170.00. SHORTLY THEREAFTER, THE UNIT ONCE AGAIN CEASED TO FUNCTION. THE CONSUMER STATED HE HAD TO WIGGLE THE PLUG IN ORDER FOR IT TO WORK AND IT ONLY WORKED INTERMITTENTLY. THE CONSUMER WAS INFORMED A REPAIR KIT WAS AVAILABLE WITH REPLACEMENT PARTS. THE DEALER INFORMED THE CONSUMER THEY WOULD SHIP THE PARTS TO HIS HOMETOWN. IT TOOK APPROXIMATELY 2 1/2 MONTHS FOR THE PARTS TO ARRIVE ONLY AFTER NUMEROUS PHONE CALLS. UPON INSPECTING THE MALFUNCTIONING PARTS, THE CONSUMER FOUND THAT THEY WERE BADLY BURNED AND THE WIRES WERE MELTED. *JB

    Source: CONSUMER LETTER
  • 2004 JEEP GRAND CHEROKEE
    - ALPINE, WY

    THE WINDOWS AND INTERIOR LIGHTS STOPPED WORKING. WHEN WE PULLED INTO THE GARAGE WE NOTICED SPARKS NEAR THE DOOR HINGE. TWO FACTORY WIRES WERE BROKEN AND MAKING CONTACT, WHICH WAS CAUSING THE ARCING. A JEEP MECHANIC TOLD ME THAT NOTHING WAS BEING DONE ABOUT THIS DEFECT, AND THAT HE HAS SEEN AT LEAST 2 A MONTH WITH THIS DEFECT. IF ANY FUMES FROM THE FUEL WERE PRESENT YOU WOULD HAVE A FIRE. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - ANCHORAGE, AK

    TL*THE CONTACT OWNS 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE SURGED AND IT WOULD INCREASE 500 RPMS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE WAS 77,000 AND THE CURRENT MILEAGE WAS 88000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 JEEP GRAND CHEROKEE
    - LANDER, WY

    ON DECEMBER 12, 2010 AT OR AROUND THE HOUR OF 9:30 P.M. CENTRAL TIME I WAS INVOLVED IN A ONE VEHICLE ROLL OVER ACCIDENT DUE TO POOR ROAD CONDITIONS IN MY 2004 JEEP GRAND CHEROKEE. I WAS THE SOLE INDIVIDUAL IN THE VEHICLE, AND AFTER THE ACCIDENT I FOUND MYSELF IN THE BACK SEAT OF THE VEHICLE. I WAS HOWEVER BUCKLED IN THE DRIVER'S SEAT AT THE START OF THE ACCIDENT. I SUSTAINED A SERIOUS CONCUSSION AND BRUISING TO MY LEFT SHOULDER AND HIP FROM THE SEAT BELT, AS WELL AS OTHER VARIOUS INJURIES. THE FAILURE OF THE SEAT BELT IS MY CONCERN. THE SEAT BELT FAILED DURING THE ACCIDENT IN SOME WAY. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - CALUMET CITY, IL

    LIGHTS WENT HAYWIRE IN THE CAR AS WELL AS THE LOCKS ON THE WINDOWS AND DOORS I.E., ALL OF THE LOCKS DO NOT WORK ON WITH THE REMOTE, THE SIDE MIRRORS DON'T MOVE, AND THE WINDOWS DO NOT MOVE UP OR DOWN. AFTER THE HEADLIGHTS ARE ON, THE INTERIOR LIGHTS DIM TO WHERE THEY CANNOT BE SEEN. FROM AN INTERNET SEARCH, THIS IS A COMMON PROBLEM THAT COST $275 TO REPAIR. I TOOK MY CAR IN TODAY FOR SERVICE AND WAS TOLD $112 TO LOOK AT THE CAR THAT COULD BE USED TOWARDS THE COST OF THE REPAIR. ACCORDING TO THE INTERNET SEARCH THE PROBLEM WILL BE FROM A DAMAGED WIRE IN THE DOOR THAT WILL NEED TO BE REPAIRED/REPLACED. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - MARIETTA, GA

    TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SEATS, FRONT ASSEMBLY SEAT HEATER/COOLER (09V117000). AFTER HAVING THE REMEDY REPAIR DONE, THE DRIVERS FRONT HEATED SEAT WAS INOPERABLE. THE DEALER STATED THAT THE FRONT DRIVER SEAT WAS INOPERABLE; THEREFORE, THE HEATED SEAT ELEMENT WOULD NOT WORK. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS OPERATING CORRECTLY BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT HAD NOT CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 133,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 JEEP GRAND CHEROKEE
    - BELMONT, MA

    SEAT MOUNT BRACKET FAILS UNDER NORMAL USE. FRONT SEAT DRIVERS SIDE MOUNT BRACKET BROKE AT 65K MILES UNDER LIGHT USE. LOOKING ONLINE IT SEEMS LIKE THIS IS A "NORMAL" THING CAUSING A DANGEROUS DRIVING SITUATION OF DRIVING IN A "ROCKING CHAIR". JEEP KNOWS THIS IS AN ISSUE YET THERE IS NO REPLACEMENT PART FOR UPGRADING AN OBVIOUS INFERIOR STRUCTURAL COMPONENT THAT IS INTEGRAL TO SAFE DRIVING. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - OAK RIDGE, TN

    I HAVE A 2004 JEEP GRAND CHEROKEE LAREDO WITH 107,000 MILES. TODAY, 12/9/2010, THE DRIVERS SIDE SEAT BRACKET CAME LOOSE. I BELIEVE AFTER SEARCHING THE INTERNET, THAT IT IS A MOUNTING BRACKET. SOME OTHER JEEP CHEROKEE OWNERS COMPLAINED OF THIS PROBLEM. THE SEAT NOW ROCKS WHEN I BRAKE AND ACCELERATE. I AM CONCERNED THAT IF I GET INTO A COLLISION THE SEAT WILL NOT BE LOCKED IN AND THE SEAT BELT WILL NOT FUNCTION. *TR

    Source: NHTSA WEB SITE
  • 2004 JEEP GRAND CHEROKEE
    - BROOKFIELD, CT

    WHEN I DRIVE MY CAR AND I START TO BRAKE AT IN THE SPEED RANGE OF 20MPH TO 65MPH, MY BRAKE PEDAL STARTS TO VIBRATE AND MY STEERING WHEEL STARTS TO SHAKE UNCONTROLLABLY, I HAVE TO START PUMPING THE BRAKES FOR THE STEERING WHEEL TO BECOME NEARLY MODERATELY CONTROLLABLE. I HAVE BEEN READING ONLINE THAT MANY PEOPLE WITH THE SAME YEAR JEEP GRAND CHEROKEE HAVE BEEN HAVING THE SAME PROBLEM. EVEN WITH EARLIER MODELS. WHY HASN'T THERE BEEN A RECALL ON THIS YET, THERE IS SOMETHING OBVIOUSLY WRONG WITH THE BRAKE OR STEERING SYSTEM.

    Source: PORTABLE SAFETY COMPLAINT FORM