2004 JEEP GRAND CHEROKEE Complaints
View complaints related to 2004 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,250 complaints submitted for the 2004 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 JEEP GRAND CHEROKEE- VIRGINIA BEACH, VA
METAL BRACKET HOLDING DRIVER SEAT TO THE FLOOR HAS BROKEN TWICE DURING THE OWNERSHIP OF THIS VEHICLE. I WEIGH 250LBS, I'M HEAVY, BUT WE'RE TALKING ABOUT METAL THAT HAS COMPLETELY SNAPPED IN TWO. TWICE. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- MONARCH BEACH, CA
TL*-THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH, THE DRIVER SIDE HEATED SEAT UNEXPECTEDLY ACTIVATED WITHOUT ASSISTANCE. THE SEAT EXERTED EXCESSIVE HEAT. THE FAILURE OCCURRED SPORADIC. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE SEAT WAS COMPLETELY COOLED DOWN BEFORE HE CONTINUED TO DRIVE THE VEHICLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE IDENTICAL FAILURE ON FIVE SEPARATE OCCASIONS WHERE DIAGNOSTIC TESTING WAS PERFORMED. WHEN THE DEALER PERFORMED THE MOST RECENT DIAGNOSTIC TESTING THE TECHNICIAN INFORMED THAT THE OWNER HE WOULD BE RESPONSIBLE FOR FIFTY PERCENT OF THE REPAIR COST. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT . THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 104,500. UPDATED 11/16/10. *LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- LEWISVILLE, NC
I HAVE A 2004 GRAND CHEROKEE LAREDO. TODAY WHILE GETTING INTO MY JEEP, MY DRIVERS SEAT FRAME BROKE. LOOSE IN THE FRONT LEFT CORNER. NOW MY DRIVER SEAT ROCKS WHEN I APPLY THE BRAKE OR GIVE GAS. WOW, THANK THE LORD I WAS NOT DRIVING WHEN THIS HAPPENED. I HAVE CONTACTED CHRYSLER ABOUT THIS TO SEE IF THEY WILL ASSIST WITH REPAIR EVEN THOUGH I HAVE 70,000 MILES OF USE. AFTER DOING SOME RESEARCH, IT APPEARS THIS IS A KNOWN ISSUE YET NO RECALLS ARE PERFORMED. IT'S GOING TO COST ME ROUGHLY $700.00 TO GET THIS FIXED. BELOW IS A LINK I FOUND WITH A LOT OF COMPLAINTS AROUND THIS ISSUE. HTTP://VLANE.COM/POLL/30/2001-JEEP-GRAND-CHEROKEE-HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- CLEARWATER, FL
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY BEGUN TO LOOSE POWER. IN ORDER TO RESUME NORMAL ENGINE POWER THE VEHICLE HAD TO BE SHUT OFF AND THEN TURNED BACK ON. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 92500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- WEST SENECA, NY
WHEN PREPARING TO GO THROUGH A CAR WASH, I WAS GIVEN AN ANNOUNCEMENT RELATING TO SUDDEN ACCELERATION RELATING TO "SOME JEEP AND TOYOTAS". BEING A JEEP OWNER, I CONTACTED A JEEP DEALER. THEY HAVE HEARD NOTHING OF THIS AND DO NOT HAVE A RECALL FOR IT. I HAVE EXPERIENCED THE SUDDEN ACCELERATION TWICE.. *TR
Source: NHTSA WEB SITE -
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2004 JEEP GRAND CHEROKEE- COLORADO SPRINGS, CO
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY DRIVER SEAT TRACK BROKE FOR MY 2004 JEEP GRAND CHEROKEE ON THE RIGHT SIDE NEXT TO THE DRIVER SIDE DOOR. IT SNAPPED IN HALF AND WHILE RESEARCHING ON THE WEB I FOUND A WEBSITE THAT EVERYONE ELSE IS VOICING THERE CONCERN. MY SEAT IS SWAYING SIDE TO SIDE AND WHEN I AM DRIVING MY SEAT LEANS BACK FAR. WHEN CALLING THE DEALERSHIP THEY SAID THAT THIS IS NOT A KNOWN ISSUE AND THAT IT WILL COST ME BETWEEN 600-800 TO FIX. THIS IS UPSETTING WHEN I CAN WELD IT TOGETHER, BUT WHEN I GET IN A ACCIDENT WILL THAT HOLD? IT IS A TERRIBLE PRODUCT AND THE METAL SHOULD HAVE BEEN STRONGER AND THICKER. [XXX] LINK TO A WEBSITE DETAILING OTHER COMPLAINTS: HTTP://VLANE.COM/POLL/30/HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- ROWLAND HEIGHTS, CA
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING ABOUT 25 MPH TOWARD A GREEN LIGHT TO MAKE A RIGHT TURN, THE VEHICLE THEN SHUT OFF. THE VEHICLE LOST ALL POWER THEREFORE THE DRIVER COULD NOT MAKE A RIGHT TURN AND THE VEHICLE CONTINUED DRIVING NT STRAIGHT AHEAD. THE FAILURE CAUSED THE CONTACT TO CRASH HEAD ON INTO ANOTHER VEHICLE. THE DRIVER ATTEMPTED TO APPLY PRESSURE TO THE BRAKES TO AVOID THE CRASH. THE DRIVER TOOK HER VEHICLE TO THE DEALER TO BE REPAIRED. THE DRIVER ALSO PAID $500 AND THE DEALER ONLY CHANGED THE SPARK PLUGS AND STATED THAT THEY COULD NOT FIND ANYTHING ELSE WRONG WITH THE VEHICLE. THE DRIVER STATED THAT HER VEHICLE WAS STILL AT THE DEALER AND THEY HAVE ENCOURAGED HER TO PICK IT UP. THE FAILURE MILEAGE WAS 62,500. THE CURRENT MILEAGE WAS 62,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- LAWRENCEVILLE, GA
I OWN A JEEP GRAND CHEROKEE 2004--THE PROBLEM I AM HAVING IS WITH THE STEERING. IT IS VERY HARD TO STEER TO THE RIGHT THE WHEEL LOCKS AND I CANNOT TURN. I TOOK THE JEEP TO HAYES CHRYSLER DODGE JEEP AND WAS TOLD I NEEDED A POWER STEERING PUMP AND PRESSURE LINE AND A POWER STEERING GEAR BOX. THE TOTAL QUOTE IS $1601.00--I COULD NOT AFFORD THAT SO I TOOK IT TO MIDAS AND THEY ADVISED ME THERE WAS A RECALL ON THIS PART AND JEEP SHOULD REPLACE THE PART FREE OF CHARGE. I PULLED THE RECALL NOTICE AND IT DOES STATE TO TAKE THE VEHICLE TO THE DEALER AND IT WOULD BE REPLACED. I WAS TOLD BY THE DEALER AND ALSO CHRYSLER THAT MY VN # WAS NOT ON THE RECALL LIST....I AM VERY UPSET BECAUSE MY VEHICLE IS DOING THE SAME THING AS STATED IN THE RECALL BUT SINCE MY VIN NUMBER IS NOT LISTED THEY CANNOT DO ANYTHING. PLEASE ADVISE ME WHAT IC AN DO AT THIS POINT. WHEN I FIRST PURCHASED THE VEHICLE I TOOK IT BACK THE SAME MONTH AND TOLD THEM SOMETHING WAS WRONG WITH THE STEERING I DO HAVE DOCUMENTATION. I ALSO TOOK IT BACK A 2ND TIME AND THEY TOLD ME THEY COULD NOT FIND ANYTHING. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- ALBRIGHTSVILLE, PA
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLATFORM FRAME OF THE DRIVER'S SEAT BROKE THREE TIMES. WHILE DRIVING APPROXIMATELY 25 MPH, THE SEAT BEGAN TO SHAKE WHICH ALERTED HIM TO THE FAILURE. THE FIRST TWO TIMES, HE WELDED THE SEAT TOGETHER, AND THE THIRD TIME, HE SCHEDULED AN APPOINTMENT FOR 02/26/2010 WITH THE DEALER. HE CALLED THE MANUFACTURER, FILED A COMPLAINT WITH A REPRESENTATIVE, AND WAS INSTRUCTED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 67,750. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. UPDATED 03/26/10. *LJ THE CONSUMER STATED WHEN THE SEAT BROKE, IT CAUSED IT TO SHIFT AND IT BECAME UNSTABLE. CHRYSLER REFUSED TO PAY FOR THE REPAIRS BECAUSE THEY STATED THE SEAT FAILED DUE TO THE WELD. THE CONSUMER STATED THE SEAT CRACKED BEFORE IT WAS WELDED. UPDATED 04/16/10.*JB UPDATED 04/28/10.*JB UPDATED 09/13/10
Source: FORWARDED FROM A CONGRESSIONAL OFFICE -
2004 JEEP GRAND CHEROKEE- MAUMEE, OH
MY 2004 JEEP GRAND CHEROKEE LIMITED HAS EITHER A HOLE IN ONE OF THE PISTONS OR A BROKEN CONNECTING ROD. THIS JUST HAPPENED ONE DAY AS I LEFT WORK. THE VEHICLE WOULD NOT ACCELERATE PROPERLY AND RAN VERY ROUGH. *TR
Source: NHTSA WEB SITE