2002 JEEP GRAND CHEROKEE Complaints
View complaints related to 2002 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,420 complaints submitted for the 2002 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 JEEP GRAND CHEROKEE- BEAN STATION, TN
TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE FOUR MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), WHICH COULD HAVE CAUSED THE AIR BAGS NOT TO DEPLOY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 JEEP GRAND CHEROKEE- COVINGTON, GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 JEEP GRAND CHEROKEE- LEWISTON, NY
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD
Source: CONSUMER LETTER -
2002 JEEP GRAND CHEROKEE- WOODBURN, OR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY. THE AIR BAG WARNING INDICATOR ILLUMINATED PRIOR TO THE DEPLOYMENT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 JEEP GRAND CHEROKEE- WINSTON-SALEM, NC
DRIVER'S SEAT DETACHES FROM CAR FRAME. ELECTRICAL BLOWER MODULE RESISTOR OVERHEATS, MELTS, AND BURNS. BOTH ISSUES ARE KNOWN BY CONSUMERS AND DEALERSHIPS, SO THERE IS NO WAY JEEP/CHRYSLER DOESN'T KNOW ABOUT THE DESIGN FLAWS AND THE DANGER. DRIVER'S SEAT: THERE IS A GREAT DEAL OF CHATTER ON THE INTERNET REGARDING THE DRIVER'S SEAT DETACHMENT FROM THE CAR FRAME AND THE REASON FOR IT. PEOPLE HAVE CREATED VARIOUS FIXES THAT MAY OR MAY NOT WORK WELL. AS ADDED PROOF, IT IS IMPOSSIBLE TO FIND A JEEP GRAND CHEROKEE DRIVER'S SEAT IN ANY JUNK YARD. PLEASE GO LOOK FOR YOURSELF. MINE TOTALLY BROKE WHILE ON THE HIGHWAY, NEARLY CAUSING A WRECK. IT'S TERRIBLE AND I DO NOT UNDERSTAND WHY THERE HASN'T BEEN A RECALL AND SOMEONE HELD CRIMINALLY LIABLE FOR THIS. BLOWER MOTOR MODULE: LOTS OF CHATTER ON THE INTERNET AS WELL AS TO THE PROBLEM AND THE CAUSE. MINE MELTED AND BECAME SO HOT THAT I COULDN'T TOUCH IT WITHOUT BURNING MY HAND - WHICH I DID. THERE IS A FIX, BUT YOU HAVE TO BUY AN UPGRADE MODULE WHICH STILL GETS HOT. ALSO, THE MODULE TURNS THE BLOWER IN REVERSE, SO YOU HAVE TO REVERSE THE LEADS. IT'S DANGEROUS AND AGAIN, I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON IT EITHER AND SOMEONE HELD CRIMINALLY LIABLE.
Source: NHTSA WEB SITE -
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2002 JEEP GRAND CHEROKEE- CINCINNATI, OH
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/06/17*LJ UPDATED 01/11/17.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 JEEP GRAND CHEROKEE- CASTRES FRANCE, AE
HELLO, I INVESTIGATE INTO A TRAFFIC ACCIDENT IN FRANCE INVOLVING A JEEP GRAND CHEROKEE YEAR 2002. THE REASON OF THE CRASH IS UNKNOWN. THE CAR CROSSED THE ROAD WITHOUT ANY REASON AND CRASHED INTO A WALL (THE DRIVER DIED IN THE CRASH). I WAS INFORMED THAT THIS VEHICLE COULD BE AFFECTED BY INADVERTENT AIRBAG DEPLOYMENT . I WOULD LIKE TO KNOW IF IT'S POSSIBLE TO KNOW THE REASON OF ORC DEGRADATION THAT YOU DESCRIBE IN THE REPORT # RQ14001 OF MAY 29, 2014? HOW TO DETECT THE ORC DEFECT AND HOW TO SEE IT? I WOULD TO KNOW IF THE ORC WORKED CORRECTLY OR NOT AND IF THE FRONTAL AIRBAG HAVE BEEN DEPLOYED BEFORE OR AFTER THE CRASH. THANK YOU FOR YOUR ANSWERS
Source: NHTSA WEB SITE -
2002 JEEP GRAND CHEROKEE- GREEN BAY, WI
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK PROFUSELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE ALL FOUR BALL JOINTS, FRONT STEERING GEAR, ALL FOUR SHOCKS, ALL FOUR TIRES, AND BOTH REAR CONTROL ARMS WAS REPLACED. EVEN AFTER THE REPAIRS, THE CONTACT WAS STILL EXPERIENCING THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 JEEP GRAND CHEROKEE- ROANOKE, VA
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/05/2017*CT UPDATED 01/17/17.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 JEEP GRAND CHEROKEE- SEFFNER, FL
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE