2002 JEEP GRAND CHEROKEE Complaints

BLEND DOOR ACTUATOR FAILURE, SAFETY ISSUE!! NO VISIBILITY!!! NO HEAT ON PASSENGER SIDE. *TR

APPARENTLY THERE IS A HUGE NUMBER OF JEEP GRAND CHEROKEE OWNERS WITH DEFECTIVE BLEND DOOR ACTUATORS. I AM ONE OF THEM. I OWN A 2002 JEEP GRAND CHEROKEE LIMITED AND HAVE NO HEAT ON MY PASSENGER SIDE. NO DEFROST, BIG SAFETY ISSUE. DEALER QUOTES OVER $1,000 TO REPAIR. I CAN'T AFFORD THAT! *TR

INABILITY TO SEE THROUGH THE WINDSHIELD DUE TO EXCESSIVE MOISTURE ON WINDSHIELD AND UNABLE TO CLEAR WINDSHIELD. *TR

IN THE FALL OF 2007, THE HEAT ON THE PASSENGER SIDE OF 2002 JEEP GRAND CHEROKEE STOPPED WORKING. I DID SOME ONLINE RESEARCH AND THIS PROBLEM WAS SO COMMON THAT I EASILY FOUND PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM THAT WERE ABLE TO SELF-DIAGNOSE THE PROBLEM USING THE JEEPS INTERNAL COMPUTER TO OUTPUT THE SYSTEM FAULTS. USING THE SAME METHOD TO ENTER THE AZC SELF-DIAGNOSTIC MODE, THE CLIMATE CONTROL DISPLAY OUTPUT THE SYSTEM FAULT CODES 52-54-56. SINCE MOST OF THE CONSUMERS I'VE RUN INTO WITH THIS PROBLEM GET THAT EXACT CODE, OR HAVE HAD THE SAME PROBLEM DIAGNOSED BY A JEEP DEALERSHIP SERVICE DEPARTMENT, I ALREADY KNOW THAT IT WILL COST ANYWHERE FROM $1000+ TO BE REPAIRED, THE MAJORITY OF IT BEING LABOR AS THE ENTIRE INSTRUMENT PANEL ASSEMBLY HAS TO BE REMOVED. TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. EACH NEW SUB-ASSEMBLY CONSISTS OF SEVERAL INDIVIDUAL COMPONENTS. THE NEW SUB-ASSEMBLIES IMPROVE COMPONENT RELIABILITY. IT IS RECOMMENDED THAT THE RESPECTIVE SUB-ASSEMBLY BE INSTALLED IF A BLEND AIR DOOR(S), A RECIRCULATION DOOR, A DOOR LINK, OR A SUB-ASSEMBLY HOUSING REQUIRES REPLACEMENT. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW. ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE MORE THAN $1,000. A JOB SO CONSUMING THAT IT WOULDN'T BE WISE TO HAVE IT SERVICED BY ANYTHING BUT A JEEP SERVICE TECHNICIAN. NOT TO MENTION SOME REPAIR SHOPS WONT EVEN TAKE ON THE JOB DUE TO THE TIME AND POSSIBLE ACCOUNTABILITY OF SUCH A PROJECT. THIS IS A MAJOR SAFETY ISSUE; NOT ONLY BECAUSE YOU LOSE THE ABILITY TO DEFROST BUT OF THE EFFECTS EXTREME COLD CAN HAVE ON A BODY TOO. THE NHTSB NEEDS TO ADDRESS THIS WITH DAIMLER CHRYLSER. *TR

MY 2002 GRAND CHEROKEE SUDDENLY HAS NO HEAT. THE DEFROSTER WORKS RANDOMLY AND SOMETIMES SHUTS DOWN ONLY BLOWING COLD, OUTSIDE AIR CAUSING THE WINDOW TO FOG UP WITH NO WARNING. AFTER RESEARCHING THIS ISSUE ONLINE THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS, THE DEALER FIX IS TO TAKE OFF THE DASH ($1000+ IN LABOR) TO FIX A $20 PART. THERE ARE PARTS AVAILABLE ONLINE TO DO THE FIX YOURSELF FOR $100. SEEMS TO ME THAT NOT ONLY DOES JEEP KNOW THERE IS A FACTORY DEFAULT WITH THEIR JEEPS, THEY RIP PEOPLE OFF BY CHARGING EXORBITANT AMOUNTS OF $$ TO FIX SOMETHING SIMPLE. I SEARCHED THROUGH YOUR DATABASE AND THERE ARE PAGES AND PAGES OF COMPLAINTS FOR THE SAME ISSUE. AT THIS POINT I AM GOING TO FIX IT MYSELF BECAUSE I CANT GO THROUGH THE WINTER WITHOUT HEAT, BUT IM SURE AS HECK NOT GOING TO TAKE IT TO THE DEALER AND GET CHARGED $2500. AND IM DEFINITELY NEVER BUYING ANOTHER GM CAR AGAIN. *TR

THE A/C, AND HEATER DOES NOT WORK PROPERLY!!! ON MY 2002 JEEP GRAND CHEROKEE LIMITED (WJ), THE HEAT DOES NOT WORK ON THE DRIVERS SIDE, THERE IS A FLAP UNDER THE DASH THAT IS JAMMED SHUT, SO THE HEAT ONLY WORKS ON ONE SIDE!!! I GOT A QUOTE TO GET THIS PROBLEM REPAIRED, AND IT WAS 800-1200 MINIMUM!!!! *TR

2002 JEEP GRAND CHEROKEE BLEND DOOR ACTUATOR BROKEN AND DEFROSTED IS NOW DISABLED I CAN NOT SEE. *TR

THIS IS IN REGARDS TO THE BLEND DOOR ISSUE ON JEEP GRAND CHEROKEE MODELS THAT HAVE THE DUAL CLIMATE CONTROL. THE FACT THAT THIS ISSUE IS IMMINENT IN NEARLY EVERY ONE OF THESE VEHICLES IS DISTURBING ENOUGH IN ITSELF, BUT WHAT IS DOWNRIGHT UNACCEPTABLE IS THAT THE AVERAGE COST TO REPAIR RANGES FROM 1000.00-1300.00!! THIS ISSUE IS SO PREVALENT THAT 3 DIFFERENT JEEP SITE FORUMS HAVE HAD SO MANY JEEP OWNERS BRING THIS UP THAT IT HAS BECOME A POSTED ISSUE. I HAVE RECENTLY PURCHASED A 2002 MODEL AND, KNOCK ON WOOD, HAVE NOT EXPERIENCED THIS ISSUE. I BELIEVE IT ACTUALLY MAY HAVE ALREADY BEEN TAKEN CARE OF, BUT IN THE EVENT THAT I AM WRONG, I CAN ONLY HOPE AND PRAY THAT DC/JEEP HAS STEPPED UP AND DONE WHAT IS RIGHT, AND, AT THE VERY LEAST, AS A RECALL/TSB, COVERS A LARGE PORTION OF THIS REPAIR. *TR

I WAS APPROACHING A STOP SIGN TRAVELING ABOUT 30MPH IN MY 2002 JEEP GRAND CHEROKEE. WHEN I TOOK MY FOOT OFF THE ACCELERATOR, THE ENGINE CONTINUED TO ACCELERATE. I APPLIED THE BRAKE BUT COULD NOT STOP THE CAR. THE HARDER I TRIED TO STOP THE CAR, THE ENGINE RAN HARDER. IT WAS LIKE THE CRUISE CONTROL WAS ON AND TRYING TO MAINTAIN THE 30MPH SPEED. THE CRUISE WAS NOT ON. I ENDED UP INSIDE AN OFFICE BUILDING THAT THANKFULLY WAS NOT OCCUPIED AT THE TIME. THE CAR WAS TOTALED AND I WAS INJURED. *TR

CAR WAS PLACED IN PARK IN OUR DRIVEWAY. WIFE LEFT VEHICLE TO RETRIEVE ARTICLE FROM HOUSE. WHEN SHE RETURNED, SHE SAW VEHICLE IN REVERSE HEADED FOR THE HOUSE ACROSS THE STREET. VEHICLE STOPPED WHEN IT STRUCK THE HOUSE. *TR