1998 JEEP GRAND CHEROKEE Complaints

OUR 1998 GRAND CHEROKEE WAS INVOLVED IN A HEAD-ON CRASH INTO A TELEPHONE POLE ON 11/15/98. THE VEHICLE WAS TRAVELING AT A SPEED OF 35-40 MPH. THE DAMAGE WAS EXTENSIVE, RESULTING IN THE CAR BEING TOTALED BY THE INSURANCE COMPANY. BOTH DRIVER'S AND PASSENGER'S AIR BAGS FAILED TO DEPLOY. CHRYSLER WAS CONTACTED CONCERNING THE CRASH, AND WOULD APPEAR TO HAVE CONDUCTED AN INVESTIGATION. THE ONLY CONTACT RECEIVED WAS A SHORT LETTER STATING THAT THE VEHICLE'S AIR BAGS FUNCTIONED PROPERLY AND THAT THE "..THRESHOLD FOR AIR BAG DEPLOYMENT WAS NOT MET." CHRYSLER WOULD NOT PROVIDE CLARIFICATION AS TO EXACTLY WHAT THE THRESHOLD FOR AIR BAG DEPLOYMENT IS. IT SHOULD BE NOTED THAT POLICE OFFICERS, INSURANCE ADJUSTER, AND A MR. PERRY MOORE RESEARCHER FOR THE USDOT, ALL INSPECTED THE VEHICLE AND WERE COMPLETELY AMAZED THAT THE AIR BAGS FAILED TO DEPLOY. PICTURES CAN BE PROVIDED AT YOUR REQUEST. *AK

THE TWO FRONT ROTORS HAVE BEEN REPLACED DUE TO THEM BEING WARPED. THEY WERE REPLACED AT 7500 MILES APPROXIMATELY. TODAY, 12-28-98, THE TWO REAR ROTORS ARE BEING REPLACED DUE TO THEM BEING WARPED. THIS SEEMS TO BE AN ACCEPTABLE THING CHRYSLER, SINCE THEY WON'T COVER THE ROTORS AFTER 12000 MILES OR TWELVE MONTHS. THE DISC BREAK SYSTEM NEEDS TO BE FIXED IF THE ROTORS KEEP WARPING IN MY OPINION. I DO NO TOWING OR SERIOUS HEAVY CITY TRAVELING. THE CAR HAS BEEN MAINLY USED ON INTERSTATE FREEWAYS.

VEHICULE PULL TO RIGHT OR LEFT WHEN DRIVING, DEALER CHANGE 2 FRONT TIRES, REPAIR TERMINALS AND ALIGN WITHOUT IMPROVEMENT. YG( DOT NUMBER: )

WHEN CONSUMER PUTS VEHICLE IN PARK IT MAY SHIFT BY ITSELF INTO REVERSE. THE PROBLEM IS EASILY DUPLICATED. CONSUMER WILL ADD VIN# AT LATER DATE. *AK

THE VEHICLE WAS PURCHASED ON 3/6/98. I BEGAN EXPERIENCING ELECTRICAL FAILURE ON 3/14/98. THE VEHICLE WAS RETURNED FOR NON-OPERATIVE HORN AND ELECTRICAL SHOCK ON 3/20/98 TO BENKE CHRYSLER-PLYMOUTH JEEP EAGLE. THE TECHNICIAN WORKED ON THE VEHICLE FOR 1 1/2 HOURS BUT WAS UNABLE TO FIND THE PROBLEM. I WAS ADVISED TO BRING THE VEHICLE BACK OR TAKE IT TO ANOTHER SERVICE CENTER CLOSER TO ME. I TOOK THE VEHICLE TO NOLF CHRYSLER DODGE INC. ON 3/30/98. THE TECHNICIAN ADVISED BOTH HORNS TO BE FAULTY WITH INTERNAL SHORTS. THE HORNS WERE ORDERED AND REPLACED A WEEK LATER. I CONTINUED TO HAVE SEVERE SHOCKS WHICH I WAS ADVISED BY JEEP DEALERS WERE STATIC DISCHARGE. ON DECEMBER 15TH I WAS AWOKE BY THE CONSTANT SOUND OF THE HORN BLOWING ON MY VEHICLE. THE POLICE ARRIVED A SHORT TIME LATER. I DISCONNECTED THE BATTERY TO STOP THE HORN FROM BLOWING AND THEN CONTACTED BENKE CHRYSLER-PLYMOUTH JEEP. I WAS ADVISED TO DISCONNECT THE HORN RELAY. THE VEHICLE WAS THEN DRIVEN TO GIBSONIA (WITHOUT A HORN, ONCE AGAIN). THE TECHNICIAN WORKED ON THE VEHICLE FOR 2 HOURS AND I WAS ADVISED THE HORN RELAY WAS DEFECTIVE. I WAS AWAKEN AGAIN AT 11PM BY THE SOUND OF HORN GOING OFF AT MY HOME AND ONCE AGAIN THE POLICE ARRIVED. THERE SEEMS TO BE NO KNOWN CAUSE TO DATE FOR THIS DEFECT. THE HORN BLOWS FOR NO APPARENT REASON WHILE SETTING IDLE AND DOES NOT SHUT OFF TILL HORN RELAY IS PULLED OR BATTERY IS DISCONNECTED.

HEADLIGHTS WOULD DIM BY THEMSELVES WHENEVER ENGINE COOLING FAN WAS TURNED ON, CAUSING POOR VISIBILITY. DEALER NOTIFIED AND INFORMED COONSUMER THAT WAS NORMAL FOR THAT VEHICLE, AND THE MANUFACTURER REFUSED TO DO ANYTHING. *AK

OFTEN THE VEHICLE DOES NOT START IN PARK. MUST SHIFT TO NEUTRAL AND THEN START.

DRIVING AT APPROXIMATLY 20 MPH ,GOING DOWN HILL , WHEN BRAKES FAILED, BECAME INOPERATIVE ,CAUSING AN ACCIDENT. *AK

CONSUMER'S SON WAS DRIVING THE VEHICLE WHICH WAS INVOVLED IN AN ACCIDENT, IMPACT WAS APPROX 40 MPH. DRIVER'S AIR BAG DID NOT DEPOLY. *AK

WHILE DRIVING IN LOW SPEED THE ABS BRAKING SYSTEM WILL ACTIVATE AND CAUSE EXTENDED STOPPING DISTANCE WHEN IT SHOULDNT HAVE BEEN ACTIVATED. DEALER REPLACED THE ABS BRAKING HYDRAULIC CONTROL UNIT. *AK