2007 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE ACCELERATOR PEDAL WAS ENGAGED BUT FAILED TO RESPOND. THE CONTACT MERGED TO THE SHOULDER, POWERED OFF AND RESTARTED THE VEHICLE. THE VEHICLE INTERMITTENTLY CONTINUED TO EXPERIENCE FAILURES WITH THE ACCELERATOR AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 10,500. UPDATED 12/11/12 *CN THE CONSUMER STATED HE WAS IN THE PROCESS OF MAKING ARRANGEMENTS TO HAVE THE VEHICLE REPAIRED. UPDATED 12/17/12

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BECAME HESITANT AND WOULD NOT ACCELERATE OVER 25 MPH. THE CONTACT HAD TO MERGE OFF THE HIGHWAY AND RESTART THE VEHICLE BEFORE RESUMING NORMAL OPERATION. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 65,000. THE VIN WAS UNAVAILABLE.

SHORTLY AFTER CHANGING THE SPARK PLUGS IN MY WIFE'S 2007 GRAND CHEROKEE OVERLAND THE VEHICLE WOULD STALL ON DECELERATION. I THOUGHT IT MIGHT BE AN ISOLATED INCIDENT, BUT THE STALLING CONTINUED FREQUENTLY. THE ENGINE COMPLETELY SHUTS DOWN AND THE VEHICLE MUST BE STOPPED OR PUT IN NEUTRAL WHILE COASTING TO BE RESTARTED. AFTER CONDUCTING SOME INTERNET RESEARCH I FOUND THIS TO BE A COMMON PROBLEM WITH THE 2007 GRAND CHEROKEES WITH HEMI'S. I WAS AMAZED AT THE NUMBER OF OCCURRENCES OF THIS HAPPENING AMONG THIS VEHICLE. THERE ARE JEEP FORUMS (HTTP://WWW.JEEPFORUM.COM/FORUM/F67/2007-JEEP-GRAND-CHEROKEE-OVERLAND-STALLING-PROBLEM-1147825/) THAT DISCUSS THIS ISSUE IN DEPTH. THE VEHICLE STALLS LESS FREQUENTLY THAN IT DID WHEN I FIRST CHANGED THE SPARK PLUGS, BUT IT STILL HAPPENS. THE MOST RECENT OCCURRENCE WAS ON NOVEMBER 1, 2013 WHEN MY WIFE WAS PICKING MY SON UP FROM SCHOOL. CHRYSLER CORPORATION FAILS TO TAKE A STANCE ON THE PROBLEM DENYING THAT THE PROBLEM EXIST. I HAVE SPOKE TO MY LOCAL DEALER'S SERVICE DEPARTMENT ABOUT THE PROBLEM AND THEY DENIED ANY KNOWLEDGE OF IT. I WOULD SALE THE VEHICLE, BUT IN GOOD CONSCIENCE I COULD NOT DO THAT TO ANOTHER INDIVIDUAL. SEVERAL DEALERSHIPS HAVE REPLACED THE UPPER AND LOWER WIRING HARNESSES ON SEVERAL VEHICLES AND THIS SEEMS TO HAVE RESOLVED THE PROBLEM. AGAIN TO RESTATE THE PROBLEM IT SEEMS TO OCCUR AFTER THE SPARK PLUGS ARE CHANGED IN THE VEHICLES. THIS WOULD LEAD ONE TO BELIEVE THAT DISTURBING THE POSITION OF THE WIRING HARNESS EFFECTS THE VEHICLE. CHRYSLER NO LONGER MANUFACTURERS THAT WIRING HARNESS, AS THEY ARE ON THE THIRD VERSION OF IT. THIS IN ITSELF WOULD LEAD YOU TO BELIEVE THAT CHRYSLER HAS SOME KNOWLEDGE OF A PROBLEM, BUT WILL NOT ISSUE A RECALL OR TAKE ANY OFFICIAL POSITION. MY MAIN CONCERN IS FOR MY WIFE AND CHILDREN'S SAFETY WHILE RIDING IN THIS VEHICLE. I ASK THAT YOU PLEASE TAKE AN IN-DEPTH LOOK INTO THIS SITUATION. *TR

09/29/2008 JEEP TAKEN TO GARAGE FOR HEAD LIGHT FAILURE NOTHING FOUND. 03/09/2012 TO 11/07/2012 ALL INDICATOR LIGHT FLASH EXTERIOR LIGHTS FLASH. BEEN TO THE DEALERSHIP THREE TIMES FOR NUMEROUS DAYS AT A TIME THEY CAN NOT FIND ANYTHING WRONG STILL HAVING THIS PROBLEM. REALLY NOT GOOD WHEN IT IS DARK OUT AND YOU DON'T HAVE HEADLIGHTS. AT 15,000 AND 35,000 I HAD TO HAVE THE SHIFT MODULAR REPLACED BECAUSE ALL THE CAR WOULD BASICALLY GO IN TO NEUTRAL WHEN BEING DRIVEN. I WOULD HAVE TO PULL OVER AND TURN THE CAR OFF AND RESTART IT. THE FIRST TIME IT WAS AT THE DEALERSHIP FOR THREE DAYS THEY COULD NOT FIND A PROBLEM AND SENT IT HOME ONLY TO HAVE TO RETURN 2 DAYS LATER WITH THE SAME PROBLEM. AS I HAVE FOUND MANY PEOPLE ON LINE WITH THESE SAME ISSUES MAKES YOU WONDER FIRST WHY THESE ISSUES CAN'T SEEM TO BE FIXED, SECOND WHY THERE HAS NOT BEEN A RECALL. IT IS TRULY A MIRACLE THAT NO ONE I HAVE HEARD OF HAS BEEN INJURED OR KILLED BECAUSE OF THESE DEFECTS. WHEN THE JEEP IS WORKING I LOVE IT. IF I HAD A HOPE AND A PRAY OF GETTING A NEW VEHICLE I WOULD TRADE IN MY PAID OFF JEEP IN A HEART BEAT SO THAT I WOULDN'T HAVE TO CONSTANTLY WORRY THAT IT STOP RUNNING OR THAT I WILL BE DRIVING BLIND IN THE DARK. SADLY I DIDN'T EVEN TOUCH ON THE OTHER ELECTRICAL ISSUES I.E. WINDOW THAT HAD TO BE FIXED REMOTE KEYLESS ISSUES IT IS SAD THAT THE COMPANY DOESN'T DO ANYTHING ABOUT THESE THINGS THIS WILL BE MY LAST JEEP. I FEEL THAT THESE PROBLEMS ARE DANGEROUS FOR ME, MY FAMILY AND ANYONE THAT IS ON THE ROAD WITH ME AND OTHER JEEP OWNER WITH THE SAME ISSUES.

RECEIVED A RECALL NOTICE FOR REAR SUSPENSION LOWER CONTROL ARMS ON JUNE 28, 2012. LETTER STATES "COULD CAUSE A LOSS OF VEHICLE CONTROL AND CAUSE A CRASH." DEALER IS STILL UNABLE TO GET MY PART DUE TO BACKORDER FROM CHRYSLER AND RESTRICTIONS ON HOW MANY THEY ARE ALLOWED TO ORDER. I WAS TOLD THE PART MAY NOT BE AVAILABLE FOR ANOTHER 2-3 MONTHS. THIS IS UNACCEPTABLE AND IRRESPONSIBLE. I MAY CRASH DUE TO CHRYSLER'S INABILITY TO PROVIDE A PART THAT THEY TELL ME TO REPLACE. THEY NEED TO STEP UP AND HAVE THE PARTS AVAILABLE FOR THE DEALERS. *TR

TL* THE CONTACT OWNS A 2007 JEEP CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO SHIFT TO THE PARK POSITION BUT WAS UNABLE TO DO SO. THE CONTACT MENTIONED THAT THE VEHICLE HAD TO BE SHIFTED INTO THE NEUTRAL POSITION AND APPLY THE EMERGENCY BRAKE IN ORDER TO PARK IT. THE MANUFACTURER WAS NOTIFIED AND STATED THEY HAD RECEIVED SEVERAL COMPLAINTS BUT A RECALL HAD NOT BEEN ISSUED AT THAT TIME. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,000.

2007 JEEP GRAND CHEROKEE LAREDO - RANDOMLY THE VEHICLE WILL NOT START, WHEN TURNING THE KEY TO IN THE IGNITION YOU CAN HEAR THE RELAY CLICKING, ENGINE DOES NOT CRANK OR START. WHEN THE KEY IS RETURNED TO THE OFF POSITION THE DATA DISPLAY BELOW THE TACHOMETER MOMENTARILY STATES THAT THE TRANSMISSION IS OVERHEATED. THE BATTERY IS FULLY CHARGED AND EVERYTHING ELSE, LIGHTS, HORN, ETC STILL WORK. THERE ARE NO ERROR CODES DUMPED. THE FIRST ATTEMPT TO FIX THIS BY THE DEALERSHIP WAS TO REPLACE THE STARTER, NOW 4 MONTHS LATER THE VEHICLE IS DOING THE SAME EXACT THING. THIS HAS BECOME A RELIABILITY ISSUE IN THAT THERE IS NO TELLING WHEN THIS WILL OCCUR, EACH TIME FAMILY MEMBERS HAVE BEEN STRANDED WITH THIS VEHICLE, JEEP DEALERSHIP SEEMS TO BE "STUMPED". I HAVE READ OF MANY JEEP VEHICLES THAT DEMONSTRATE THIS VERY SAME PROBLEM, WITHOUT RESOLUTION. THIS CAN BE AN INTERMITTENT ISSUE, USUALLY HAVE TO WAIT UNTIL IT BECOMES A "HARD" FAIL BEFORE THE DEALERSHIP WILL LOOK AT IT. THIS IS EXTREMELY FRUSTRATING OWNING THIS VEHICLE NOT KNOWING WHEN IT WILL OR WILL NOT START AND WHETHER THE DEALERSHIP CAN OR CANNOT FIX IT! *TR

TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE SUDDENLY STALLED AND POWER STEERING FAILED. THE CONSUMER THEN COASTED TO THE SIDE OF THE ROAD AND NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW MOMENTS. THE VEHICLE WAS LATER TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 41,000. UPDATED 12/03/12 *BF

MY WIFE WAS DRIVING OUR VEHICLE DOWN THE ROAD AND NOT EVEN 2 MILES THE VEHICLE WOULD NOT LET HER GO FASTER THAN 30 MPH AND THE VEHICLE WOULD NOT SHIFT OUT OF GEAR. THE CHECK ENGINE LIGHT CAME ON AND WE TOOK IT TO GET AN OBII SCAN. THE CODE THAT WAS PROMPTED WAS AN ESM MALFUNCTION OR TRANSMISSION SPEED SENSOR. I AM HAVING SO MUCH TROUBLE FINDING A SPEED SENSOR THAT IS AVAILABLE AND HIGH PRICED. THE ESM IS NOT HARDLY AVAILABLE ANYWHERE EXCEPT AT A DEALER. I HAVE BEEN READING TONIGHT ONLINE AND THERE HAVE BEEN MANY CASES OF THESE PROBLEMS HAPPENING WITH SOME MORE SEVERE INCIDENTS. IF SO MANY PEOPLE ARE HAVING SHIFTING, ESM AND SPEED SENSOR ISSUES, SHOULDN'T THIS ISSUE BE ADDRESSED. I AM PRETTY SURE THIS ISN'T THE FIRST ISSUE OR COMPLAINT. I HAVE A 3 YEAR OLD AND A VEHICLE THAT WAS NAMED A SMART BUY BY CONSUMER GUIDE AUTOMOTIVE IN 2006 AND THE REDEFINING VEHICLE OF JEEPS FLAGSHIP IS A HAZARD AND UNSAFE FOR MY FAMILY. I WILL NOT BE RECOMMENDING A JEEP OF THIS YEAR TO ANYONE. I HOPE YOU TAKE THIS INCIDENT WITH THOUGHTFUL CONSIDERATION AND START THINKING ABOUT YOUR CONSUMERS SAFETY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE STALLING DURING DECELERATION DUE TO OEM SPARK PLUGS THUS NO POWER STEERING OR POWER BRAKES WHEN IT IS NEEDED THE MOST. CHAMPION SPARK PLUGS HAS 2 DIFFERENT SPARK PLUGS WITH SAME PART NUMBER RE14MCC4. THIS IS THE CHRYSLER OEM SUPPLIER ANS PART NUMBER FOR HEMI ENGINE SPARK PLUGS THROUGH 2007. ONE OF THE TWO SPARK PLUGS IS INCOMPATIBLE WITH THE HEMI ENGINE AND LEADS TO STALLING WHILE DECELERATING. THE CONSUMER HAS NO INFORMATION ON WHICH ONE TO USE. NATIONAL AUTOMOTIVE PARTS DISTRIBUTORS HAVE NOT BEEN MADE AWARE OF THE DIFFERENCE. CHRYSLER HAS AN INTERNAL MEMO ("STAR CASE") THAT DOCUMENTS THE ISSUE BUT HAS NOT RELEASED IT TO THE PUBLIC. I WAS SHOWN THE MEMO BUT WAS NOT ALLOWED TO HAVE A COPY. NO TSBS EXISTS. NO RECALL EITHER. NHTSA TOLD ME THEY DO NOT HANDLE THIS. THEY ADVISED ME TO CONTACT THE FTC. THE FTC TOOK MY COMPLAINT BUT REFERRED ME TO THE DOT AS THEY WERE CONCERNED FOR CONSUMER SAFETY. I HAVE SIDE BY SIDE PICTURES OF THE 2 SPARK PLUGS WITH THE SAME PART NUMBER AND WOULD BE WILLING TO SUPPLY THEM. I ALSO HAVE ONE OF EACH PLUG IN MY POSSESSION. THERE IS VISUAL DIFFERENCES. THIS ISSUE OCCURRED IN A 2007 JEEP GRAND CHEROKEE WITH THE HEMI ENGINE. IT STARTED TO STALL WHILE DECELERATING AFTER THE 60,000 MILE SERVICE INTERVAL. DID CHAMPION CHANGE MANUFACTURING PROCESS? DID CHRYSLER REQUEST A CHANGE DUE TO A DISCOVERED ISSUE AFTER PRODUCTION? IF IT WAS CHAMPIONS FAULT ONE WOULD THINK THAT CHRYSLER WOULD ISSUE A TSB AS THEY WOULD HAVE NO RESPONSIBILITY FOR THE ISSUE. SINCE THEY ARE NOT RELEASING THE INFO ARE THEY THE ONES THAT REQUESTED THE CHANGE? THE CORRECT SPARK PLUGS WERE CHANGES AND THE ISSUE HAS NOT OCCURRED SINCE. *TR