2004 JEEP GRAND CHEROKEE Complaints
View complaints related to 2004 JEEP GRAND CHEROKEE. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,250 complaints submitted for the 2004 JEEP GRAND CHEROKEE. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 JEEP GRAND CHEROKEE- TAMPA, FL
I OWN A 2004 JEEP GRAND CHEROKEE LIMITED......I TOOK MY CAR IN FOR THE SEAT HEATER RECALL AND SINCE THEN I HAVE TERRIBLE PROBLEMS WITH THE SUDDEN ACCELERATION OF THE CAR....(700RPMS TO 1800) I CONSTANTLY HAVE TO PUSH THE BRAKE DOWN AND BE VERY CONSCIOUS OF KEEPING MY FOOT ON THE BRAKE. THE CHECK ENGINE LIGHT THEN CAME ON WITH A P0505 CODE. AIR INTAKE SENSOR. WELL A NEW ONE WAS PUT IN AND THE PROBLEM WAS NOT RESOLVED. THE MECHANIC COULD NOT CONTROL THE IDLE EVEN WITH THE DIAGNOSTIC COMPUTER ATTACHED TO IT. IT WAS FOUND THAT TWO WIRES ON THE WIRING HARNESS WERE SHORTING OUT AND MELTING......THEN AFTER DRIVING APPROX 1200 MILES THE IDLE STARTS JUMPING AGAIN.....THE CHECK ENGINE LIGHT COME ON ABOUT TWO DAYS LATER......THEN WITHIN THE SAME DAY THE IDLE CALMS DOWN AND THE CHECK ENGINE LIGHT GOES OFF. I HAVE PAID LOTS OF MONEY TO HAVE THIS REPAIRED.....I BELIEVE THAT THERE IS A SHORT SOMEWHERE FROM THE SEAT HEATER RECALL SINCE THE CAR DID NOT DO THIS PRIOR TO HAVING THE DEALERSHIP FIX THE SEAT HEATER WITH THE RECALL. I REALLY LIKE MY CAR WHEN THE IDLE IS RIGHT ........I AM NOT COMFORTABLE HAVING ANYONE ELSE DRIVE IT DUE TO THIS ISSUE AND DO NOT ALWAYS FEEL SAFE WHEN THE ACCELERATION GOES WILD.....PLEASE HELP.....THIS IS A MAJOR SAFETY ISSUE THAT NEEDS TO BE ADDRESSED QUICKLY BEFORE OTHER PEOPLE GET HURT OR KILLED. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- REDFIELD, AR
HEATER ON 2004 JEEP GRAND CHEROKEE WILL NOT BLOW HOT AIR. TEMPERATURE RUNNING ABOUT 210 (NORMAL). INTERMITTENT PERIODS OF OPERATION WHILE DRIVING. AIR CONDITIONER WORKS FINE. BLOWER ON AC SIDE FINE. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- FREMONT, CA
I AM WRITING BECAUSE THE FRONT DRIVESHAFT DIFFERENTIAL ASSEMBLE IN MY 2004 JEEP FAILED ON JANUARY 4, 2008 AFTER I PUT IT INTO 4 WHEEL DRIVE FOR THE FIRST TIME. I HAD IT SERVICED THE DAY BEFORE AT A GOODYEAR STORE. ON JANUARY 10 THE REPAIR COMPANY DETERMINED THAT THE PROBLEM WAS CAUSED BECAUSE TWO NEW TIRES, PURCHASED FROM AND MOUNTED BY THE SAME GOODYEAR SERVICE COMPANY, HAD BEEN PLACED ON THE FRONT AND TWO OF THE EXISTING TIRES WITH TREAD HAD BEEN PLACED ON THE BACK PER GOODYEAR'S INSTRUCTIONS. THE TWO EXISTING TIRES WERE LOWER IN TREAD THAN THE NEW TIRES BY ABOUT AN 1/2 TO 1 INCH AND THEY SAID THIS CAUSED THE FAILURE. I CHECKED THIS WITH A LOCAL JEEP DEALER AND THEY SAID THAT THIS WOULD HAPPEN AND THAT THE TIRE COMPANY SHOULD HAVE KNOWN THIS. WHEN I BROUGHT THIS TO THE ATTENTION OF THE TIRE COMPANY THAT MOUNTED THE TIRES ON DECEMBER 1 AND ALSO DID THE SERVICE, THEY SAID THEY DID NOT KNOW ABOUT THIS POTENTIAL PROBLEM AND THAT I SHOULD HAVE PURCHASED FOUR TIRES FROM THEM. THE TIRE PEOPLE HAD GIVEN A PRICE ON FOUR TIRES BUT SAID THAT THERE WAS ENOUGH TREAD ON THE TWO FRONT TIRES TO CONTINUE TO USE THEM FOR A FEW MONTHS. THEY DECIDED TO MOVE TWO FRONT TIRES TO BACK AND PUT THE TWO NEW TIRES ON THE FRONT. THE MECHANICS SAID THAT THE PROBLEM WAS CAUSED BY USING THE FOUR WHEEL DRIVE WITH THESE TIRES. THERE IS NOTHING ABOUT HIS IN THE OWNER'S MANUAL; IT SAYS "PROPER OPERATION OF FOUR WHEEL DRIVE VEHICLES DEPENDS ON TIRES OF EQUAL SIZE, TYPE AND CIRCUMFERENCE ON EACH WHEEL. ANY DIFFERENCE WILL ADVERSELY AFFECT SHIFTING AND CAUSE DAMAGE TO THE TRANSFER CASE." ALL TIRES MEET THIS. JEEP/CHRYSLER SAID THE CAR WAS OUT OF WARRANTY AND EVEN THOUGHT JEEP NEW ABOUT THE PROBLEM; THEY SAID THEY WERE NOT RESPONSIBLE FOR FIXING IT OR PROVIDING INFORMATION TO THEIR CUSTOMERS ABOUT THE PROBLEM. THE GOODYEAR TIRE COMPANY IS STEVENSON TIRE SERVICES IN FREMONT. (510) 792-3363. I HAVE ALL OF THE RECEIPTS, REPAIR CHECK LIST AND OWNERS MANUAL. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- WEST CHARLESTON, VT
2004 JEEP GRAND CHEROKEE WITH DEFECTIVE HEAT AND COOLING SYSTEM. CONSUMER STATES THAT AFTER ABOUT 30 MINUTES THE HEAT ON THE PASSENGER SIDE IS REPLACED BY COLD AIR. HE STATES THE VEHICLE WILL NOT BE ABLE TO KEEP FREE OF ICE WITH THIS FAILURE. *KB THE SERVICE DEPARTMENT DIAGNOSED THE PROBLEM AND ORDERED THE REPLACEMENT PARTS. *JB
Source: CONSUMER LETTER -
2004 JEEP GRAND CHEROKEE- DELAND, FL
THE HEATER IN MY 2004 JEEP GRAND CHEROKEE HAS STOPPED WORKING. TURNS OUT THIS IS A VERY COMMON PROBLEM WITH GRAND CHEROKEES. THE BLEND DOORS BREAK BECAUSE OF DEFECTIVE PLASTIC STOP PINS. DAIMER CHRYSLER NOW WANTS TO CHARGE OVER $1,200 TO REPAIR THIS ISSUE, EVEN THOUGH IT CLEARLY IS A MANUFACTURER DEFECT.*CN
Source: NHTSA WEB SITE -
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2004 JEEP GRAND CHEROKEE- WALDORF, MD
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT OVERHEATED. SHE TURNED THE TEMPERATURE GAUGE TO LOW HOWEVER, THE TEMPERATURE CONTINUED TO RISE. IN ADDITION, SHE NOTICED SMOKE COMING FROM THE FRONT PASSENGER SEAT THEN FLAMES ERUPTED. SHE WAS ABLE TO EXTINGUISH THE FIRE. THE DEALER INSPECTED THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FIRE. THERE WAS RECALL REPAIR WORK PERFORMED IN 2006 FOR THE SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER (NHTSA CAMPAIGN ID # 06V197000). THE CURRENT AND FAILURE MILEAGES WERE 41,600. UPDATED 3/11/08 *CN UPDATED 03/11/08 *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- SHINGLEHOUSE , PA
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE WOULD SHUTTER WHEN THE BRAKE PEDAL WAS APPLIED. THE DEALER REPLACED THE TRANSFER CASE, ROTORS, AND THE BRAKE PADS ON THREE OCCASIONS; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 97,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 JEEP GRAND CHEROKEE- ORLANDO, FL
BLOWS COLD AIR ONLY ON ONE SIDE WHEN THE HEAT IS ON. UNABLE TO DEFROST WINDSHIELD.*CN
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- WESTMINSTER, MD
2004 JEEP GRAND CHEROKEE DUAL ZONE PASSENGER SIDE HEAT DID NOT WORK AT THE ONSET OF COLD WEATHER. DEALER STATED THE BLEND AIR DOOR WAS BROKE. HOWEVER TO FIX THE BROKEN PART THE ENTIRE DASH ASSEMBLY ALONG WITH HEATER COIL AND AC COIL HAD TO BE REMOVED. THE COST OF THE PART WAS MINIMAL COMPARED TO THE LABOR EXPENSE TO REPLACE THE PART. *TR
Source: NHTSA WEB SITE -
2004 JEEP GRAND CHEROKEE- KEYSER, WV
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE SHIFTED OUT OF PARK AUTOMATICALLY AND WAS HEADED IN REVERSE TOWARDS THE CONTACT. THE VEHICLE PINNED HER AGAINST THE MAILBOXES. SHE SUSTAINED A BADLY BRUISED RIGHT HIP AND RIGHT ARM AND PULLED A MUSCLE IN HER BACK. SHE WENT TO THE EMERGENCY ROOM. THE DRIVER SIDE DOOR WAS DAMAGED. THE VIN, ENGINE SIZE, AND SPEED WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 01/29/08 *BF UPDATED 01/29/08 *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE