1995 JEEP GRAND CHEROKEE Complaints

I OWN A 1995 JEEP GRAND CHEROKEE LIMITED. NHTSA ISSUED A SAFETY RECALL: "SECONDARY DETENT SYSTEM TO FLOOR SHIFTER." THERE WAS NO PROBLEM W/ SHIFTER OF ANY KIND BEFORE TAKEN INTO FACTORY AUTHORIZED DEALERSHIP. IMMEDIATELY AFTER RECALL WORK WAS COMPLETED MY CAR WAS RETURNED TO ME IN UNSAFE & DANGEROUS CONDITION. SHIFTER NOW BARELY STAYS IN GEAR POSITIONS, & WITHOUT DEPRESSING RELEASE BUTTON ON THE SHIFTER, & WHILE DRIVING, USING GENTLEST OF TOUCHES, ***THE SHIFTER CAN BE MOVED FROM REVERSE TO NEUTRAL AND BACK, FROM DRIVE TO NEUTRAL & BACK, & OCCASIONALLY BTWN ALL 3 GEARS. TWO TUCSON FACT. AUTH. DEALERSHIPS REFUSE TO EVEN ACKNOWLEDGE THIS EASILY DEMONSTRATIONS PHYSICAL PROBLEM EXISTS, & DAIMLER-CHRYSLER HEADQUARTERS ONLY 'ACCEPTS' 'THE TRUTH' BEING WHAT THEIR REPS SAY. THEREFORE, NO PROBLEM OR 'INCIDENT' REPORT WILL BE FILED. I'VE TAKEN ALL 'PROPER' COMPLAINT STEPS W/ DEALERSHIPS & D-C HEADQUARTERS, BUT THEY REFUSE TO ACKNOWLEDGE ANY TYPE OF PROBLEM, EVEN THOUGH I HAVE PERSONALLY DEMONSTRATED IT TO THEM. THOUGHT THIS PATTERN OF DENIAL WAS JUST BECAUSE THEY DIDN'T WANT TO 'PAY' TO CORRECT THEIR DAMAGE TO MY CAR, BUT AFTER READING COMPLAINTS ON THIS SIGHT, THEY DON'T WANT THE GOV. OR PUBLIC TO KNOW THERE IS A PROBLEM W/THEIR SAFETY RECALL 'FIX,' OR THEIR FACTORY MECHANICS ARE INCOMPETENT &/OR CARELESS, OR PROBABLY BOTH. THEY KEEP SAYING MY SHIFTERS BEHAVIOR IS "NORMAL, OR "HAS NO PROBLEM," OR "THEY CAN'T MAKE IT HAPPEN WHEN THEY TRY." SUSPICIOUS THEY ARE DOING THIS TO OTHERS FOR THEY ARE EXTREMELY WELL PRACTICED AT THIS TRICKERY & LIES. SITUATION HAS BEEN GOING ON AWHILE DUE TO MY SERIOUS HEALTH CONDITIONS. SINCE THIS WAS REGARDING SAFETY RECALL WORK, D-C CORP. DID SAY THERE WAS NO TIME LIMIT ON PURSUING THIS ISSUE. LITTLE DID I KNOW THEY ARE EXPERTS AT DECEPTION & BURYING THE TRUTH. THE DEALERSHIPS & DAIMLER CHRYSLER ARE INTENTIONALLY PREVENTING PROBLEMS FROM BEING PROPERLY REPORTED. *NM

DT*: THE CONTACT STATED THAT THE HEADLIGHT LENSES BECAME DULL AND TURNED A YELLOW COLOR. THIS REDUCED VISIBILITY DRASTICALLY WHILE TRAVELING AT NIGHT. THE VEHICLE WAS TAKEN TO A DEALER WHO CONFIRMED THAT THERE WAS AN ONGOING PROBLEM WITH THE HEADLIGHTS, BUT DID NOT PROVIDE A RESOLUTION. ON 11/08/06 THE MANUFACTURER WAS CONTACTED, WHO EXPRESSED THAT NOTHING COULD BE DONE SINCE THE VEHICLE WAS AN OLDER MODEL. UPDATED 12/1/20006 - *NM

MY 1995 JEEP GRAND CHEROKEE LIMITED 4X4 KEEPS STALLING ALL THE TIME. ROUGH IDLE WHEN STARTED AND CHECK ENGINE LIGHT COMES ON ALL THE TIME. ALSO, ALARM IS DEFECTIVE AND FLASHES THE EXTERIOR LIGHTS AND HONKS THE HORN ANYTIME ANY OF THE DOORS ARE OPENED OR CLOSED AND THE POWER LOCK BUTTON IS PUSHED TO LOCK OR UNLOCK. THE ENGINE TEMPERATURE GAUGE DOESN'T EVEN SHOW A READING AND THE FACTORY INFINITY GOLD CD RADIO TURNS ON BUT NO SOUND. MY JEEP HAS A WARRANTY ON IT RIGHT NOW AND THESE PROBLEMS HAVE BEEN ONGOING SINCE 2/25/06. I'VE HAD MY JEEP TO THE ORIGINAL DEALER WHERE I GOT IT, WHICH HAS ASE CERTIFIED TECHS, AND ALSO TO TWO AUTHORIZED JEEP DEALERSHIPS WITH NO RESOLUTION TO ANY OF THESE PROBLEMS AND TO DATE HAVE BEEN CHARGED OVER $450.00 BETWEEN THE THREE DEALERSHIPS. I HAVE SENT NOW TWO E-MAILS TO THE CHRYSLER GROUP CUSTOMER ASSISTANCE CENTER AND THE FIRST E-MAIL I RECEIVED BACK BROUGHT UP TWO RECALLS: #747 DISC BRAKE ROTORS #B02 FLOOR SHIFTER SECONDARY SYSTEM AND THE SECOND E-MAIL I GOT BACK FROM CHRYSLER STILL HAD NO INFORMATION ABOUT THE STALLING AND/OR ROUGH IDLE. THIS IS ENTIRELY UNACCEPTABLE AS I HAVE NOT BEEN ABLE TO USE THE VEHICLE FOR QUITE SOME TIME NOW BECAUSE OF DANGER TO ME OR OTHERS IF IT WOULD STALL WHILE DRIVING, THE FINANCIAL DRAIN AND THE SHEER UNRELIABILITY. I WOULD LIKE A RESOLUTION TO THIS AS SOON AS POSSIBLE.

THE EXHAUST HEADER CRACKED ON MY 1995 JEEP GRAND CHEROKEE 6 CYLINDER > > ENGINE DUE TO A DESIGN FLAW. THE DEALER REPLACED THE PART WITH A REPAIR KIT. THE DEALER SAID A LOT OF THESE PARTS ARE > > CRACKING. IT COULD CAUSE CARBON MONOXIDE TO ENTER THE PASSENGER > > COMPARTMENT. IT COST ME $600 TO FIX WHEN JEEP SHOULD RECALL THIS PART > > AND PAY ME THE $600 I PAID TO FIX IT. THE DESIGN ENGINEER PUT TOO MUCH > > STRESS ON THE PART IN THE DESIGN. I AM A LICENSED MECHANICAL ENGINEER > > WITH OVER 40 YEARS OF EXPERIENCE SO I KNOW WHAT I AM TALKING ABOUT. I > > CAN EMAIL YOU A PICTURE OF IT. I E-MAILED DAIMLER CHRYSLER CUSTOMER ASSISTANCE ON THE PROBLEM AND THEY SAID SINCE THE JEEP WAS OUT OF WARRANTY THEY WOULD NOT PAY FOR IT. MY BROTHER HAS THE SAME PROBLEM. THE CRACKED PART IS AVAILABLE AND I CAN E-MAIL A PICTURE OF IT. *JB

DT*: THE CONTACT STATED WHILE DEPRESSING THE BRAKE PEDAL TO SLOW TO A STOP OR WHILE STOPPED, THE VEHICLE SURGED FORWARD. THIS OCCURRED INTERMITTENTLY. IT WAS DRIVEN TO THE DEALER WHO DETERMINED A SWITCH ON THE AIR CONDITIONER CAUSED THE VEHICLE TO IDLE IMPROPERLY. THE SWITCH WAS REPLACED. *AK

DT: 1995 JEEP GRAND CHEROKEE, CONSUMER FEELS THAT THE VEHICLE WAS UNSAFE AND DEALER REFUSED TO ACKNOWLEDGE CONSUMER'S SAFETY CONCERN. DEALERSHIP WILL NOT WRITE DOWN THE SAFETY CONCERNS SUBSTITUTED TERMS LIKE IT FELT DIFFERENTLY INSTEAD OF CONSUMER'S SAFETY CONCERNS , THE VEHICLE HAS ALREADY HAD THE SECONDARY DETENT SYSTEM OF FLOOR SHIFTER IN A RECALL, THE ITEM THAT WAS USED TO REPLACE THE RECALLED PART WAS UNSAFE, DEALER TOLD THE CONSUMER THAT THE GEAR SHIFT SHOULD FEEL DIFFERENT. GEAR SHIFT WILL NOT STAY IN GEAR. CONSUMER FOUND THAT THE AUTOMATIC STICK SHIFT WILL STILL MOVE EVEN WHEN THE RELEASE BUTTON HAS NOT BEEN PUSHED, THE GEAR SHIFTER DOES NOT LINE UP WITH THE LETTERS (P, N, R, ETC.*AK

DT: CONSUMER COMPLAINED ABOUT A SAFETY RECALL CONCERNING AUTOMATIC TRANSMISSION: LEVER AND LINKAGES: FLOOR SHIFT. THE REPLACEMENT PART, ACCORDING TO THE DEALERSHIP, WAS DESIGNED TO WORK THIS WAY. IT MADE CAR UNSAFE. THE GEAR SHIFT LINE DIDN'T MATCH THE GEAR. WILL NOT LOCK INTO POSITION. WITH THE SMALLEST OF NUDGES IT WILL COME OUT OF DRIVE OR REVERSE WITHOUT PRESSING THE RELEASE, AND IT WILL GO BETWEEN ALL THREE GEARS. THE CAR WAS WORKING PERFECTLY BEFORE RECALL REPAIRS WERE DONE. CURRENTLY, THE CAR IS UNSAFE TO DRIVE. BRECK DODGE DEALERSHIP CLAIMED THE CAR WAS SUPPOSE TO WORK LIKE THIS, BURT REFUSED TO SAY THE CAR WAS UNSAFE. CONTACTED MANUFACTURER'S REGIONAL MANAGER, AND DID NOT CALL ME BACK. DEALERSHIP CLAIMED THAT CONSUMER REFUSED TO BRING CAR IN. CONSUMER CALL ANOTHER DEALERSHIP AND THEIR REMEDY WAS THE SAME AS THE LAST DEALERSHIP. THE SECOND DEALERSHIP STATED THAT THIS WAS A COMMON THING ,AND THEY HAVE RECEIVED SIMILAR COMPLAINTS. *AK

WHILE STRUCK IN SNOW WAS ACCELERATING AND ROCKING VEHICLE OUT OF HOLE CONSUMER SMELLED SMOKE. STOPPED VEHICLE GOT OUT LOOKED UNERHOOD AND SAW FLAMES COMNING FROM BEHIND ENGINE. VEHICLE BURNED COMPLETELY.*JB *SB *NM

DT: THE CONSUMER SAYS THE CARGO DOOR HYDRAULIC HINGE IS DEFECTIVE AND THE DOOR FALLS DOWN. THE CONSUMER'S CHILD CLOSED THE DOOR AND THE CONSUMER CAME BACK OUT TO GET SOMETHING OUT OF VEHICLE AND THE DOOR WOULD NOT STAY OPEN. THE DOOR IS VERY HEAVY AND THE CONSUMER IS CONCERNED ABOUT SOMEONE GETTING HIT WITH IT. *JB

THE DOOR LATCH IS RIPPING OUT OF THE DOOR FRAME. AS A RESULT, THE DOOR STAYS AJAR WHILE IN MOTION. THE CAUSE HAS YET TO BE DETERMINED. *AK THE STEEL DOOR FRAME TORE WHERE HOLES WERE DRILLED TO MOUNT THE DOOR LATCH. NO RUST WAS PRESENT. AS OF 4-07-05, THE DOOR LATCH COMPLETELY TORE OUT OF THE DOOR FRAME AND MADE THE LATCH MECHANISM INOPERABLE AND THE DRIVERS DOOR UNLATCHABLE. *SC *JB