2021 JEEP GRAND CHEROKEE Complaints

I was driving on [XXX] in November 2023 in Georgia when my sunroof (front panel, the part that opens) spontaneously exploded. No rock or debris hit us to cause this. The interior fabric sunroof cover was closed so the popcorn glass was contained. If the cover had not been closed, the glass would have rained down on me and my front seat passenger. I pulled over at the next exit and was able to temporarily seal the giant hole in the sunroof from the elements. Eventually a body shop was able to remove and replace the broken glass. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I drove my car out of my garage on the way to work and just outside my house, the transmission bucked when shifting from 3rd to 4th gear and the p0733 code appeared. I turned around and went home and took another car to work. I had previously taken my jeep with ~85,000 miles to my local dealer wanting the 4 wheel drive and transmission service as I do with all of my cars. It was driving fine, but seemed like the gas mileage was decreasing a bit which I shrugged off. The dealer informed me that the transmission wasn't serviceable. I thought this was odd, but they did the 4 wheel drive service and said everything was good. When I got the error code, I called my local independent transmission shop who said they could look at it in 2 days, so I didin't drive it until the ~10 minute drive to drop it off. They called the next day and said the transmission was done- burnt fluid and bits of clutch in the fluid. They couldn't even find a rebuilt trasmission because according to them so many are failing. They quoted me $8700 for a new transmission from Jeep which I begrudgingly agreed to because what else could I do? I've had one car's transmission fail (Jeep Wrangler but it had 220,000 miles and was 15 years old so I could accept it. The shop received the new transmission from Jeep and then called me saying the valve body was bad, it would not communicate with the car. They went through warranty struggles with Jeep who after another week finally sent another valve body, which also did not work. Finally, they figured out they were sending unprogrammed valve bodies with the transmission and the car needed to be towed to the dealer to program...more $$$. So, after a3+ weeks I finally got my car back today. I've looked online and wondered what I could have done- there are so many similar examples out there of similar experiences, Wrangler transmissions failing with low miles; it's unforgivable that Jeep says the transmission can't be serviced!

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the sunroof glass fractured without impact. The contact stated that the sound was like a gun shot. In addition, the contact stated that the glass pieces entered the interior of the vehicle. The contact stated that a piece of the fractured glass was lodged in her right eye. The contact stated that the failure occurred while on vacation and traveling out of state. The vehicle was taken to the dealer; however, the contact was informed that the repair was not covered under warranty. The vehicle was being repaired. The manufacturer was made aware of the failure and agreed to assist with a nominal part of the cost of the repair. The failure mileage was approximately 63,500.

On Feb 5, 2025, vehicle was started with remote start (in garage with garage door open). Within a few minutes, the entire cabin was engulfed in flames. No warnings, no prior vehicle issues, no recalls. Fire department was called and got fire out. Cause unknown, but appears to have been related to electrical. No or minimal damage under hood. Insurance now has possession of vehicle. Unsure of inspection but they did gather photos and declare a total loss. This could have happened while I was driving, injuring me, my family and others. This could have burnt my garage and/or house down. Please reach out to me for questions or more info. Thank you.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after his wife had parked and turned off the vehicle in the driveway, the vehicle inadvertently rolled down the driveway. The contact restarted and parked the vehicle in the driveway again, and activated the parking, but the failure persisted. The vehicle was taken to the dealer and Golling Chrysler Dodge Jeep Ram (2405 S Telegraph Rd, Bloomfield Hills, MI 48302); however, both dealers were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,500. The VIN was unavailable.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds over bumpy road surfaces the front end of the vehicle made an abnormally loud sound. The vehicle was taken to the dealer on two separate occasions. The dealer test-drove the vehicle on a road surface that was not bumpy, and the dealer inspected the vehicle. The dealer informed the contact that there was no failure found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20.