2002 JEEP GRAND CHEROKEE Complaints

THE PASSENGER SIDE VENTS ON OUR 2002 JEEP GRAND CHEROKEE HAVE STARTED TO BLOW WARM AIR EVEN WITH THE A/C TUNED TO ITS LOWEST SETTING. *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT HEARD WHAT SOUNDED LIKE GUNSHOTS. HE LATER DISCOVERED THAT THE NOISE CAME FROM HIS OWN VEHICLE. HE NOTICED THAT THE NEEDLE ON THE TEMPERATURE GAUGE WAS INCREASING. HE PULLED THE VEHICLE OVER AND IT BEGAN TO OVERHEAT. THE CONTACT LIFTED THE HOOD AND REMOVED THE RADIATOR CAP. AS A RESULT, SCALDING HOT WATER POURED OUT AND CUT HIS LEFT EYE AND BURNED HIS RIGHT HAND. A GENTLEMAN WHO WAS PRESENT AT THE SCENE PROVIDED THE CONTACT WITH WATER. HE USED THE WATER TO NURSE HIS WOUNDS. A NEARBY MECHANIC STATED THAT THE FAN BLADE SHATTERED INTO SEVERAL PIECES ALONG WITH THE GUARD ABOVE THE FAN (SHROUD). THE MECHANIC INFORMED THE CONTACT TO CALL CHRYSLER. THE CONTACT CALLED STEVENS CHRYSLER MOTORS AND WAS HUNG UP ON TWICE BY THE SAME PERSON. HIS VEHICLE WAS TOWED TO PARK MOTORS AND THEY REIMBURSED HIM FOR $900 WORTH OF REPAIRS. THE CONTACT PLANS TO NOTIFY HIS ATTORNEY'S GENERAL OFFICE AND THE BETTER BUSINESS BUREAU IN REGARDS TO THE POOR SERVICE FROM STEVENS CHRYSLER MOTORS. THE CONTACT RECEIVED A RECALL NOTICE APPROXIMATELY TWO WEEKS AGO REGARDING THE FAN. THE CONTACT HAS RECEIPTS AND PAPERWORK CONCERNING THE FAILURE. THE POWERTRAIN, PURCHASE DATE, AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 94,000. UPDATED 08/29/07*JB

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT WAS NOTIFIED BY ANOTHER DRIVER THAT HIS BRAKE LIGHTS WERE OUT. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT WHEN HE DEPRESSED THE BRAKE PEDAL, THE BRAKE LIGHTS AND PARKING LIGHTS FAILED. THE FAILURE WAS CAUSED BY AN ELECTRICAL DEFECT. THE MANUFACTURER STATED THAT THEY CANNOT HELP WITH THE BRAKE FAILURE. THE CURRENT MILEAGE WAS 185,000 AND FAILURE MILEAGE WAS 184,000. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO SOME BENCHES. THIS FAILURE HAS OCCURRED TWICE. THE DEALER HAS NOT BEEN NOTIFIED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 55,000 AND FAILURE MILEAGE WAS 45,000.

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO BLOW WARM AIR WHEN THE HEATER WAS ACTIVATED. THE DEALER STATED THAT THE BLEND DOORS FAILED AND DID NOT MAKE THE REPAIR. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 33,000.

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT FRONT AND BACK DRIVER AND PASSENGER SIDE POWER WINDOWS COULD NOT BE OPENED. HE HAS TAKEN THE VEHICLE TO THE DEALER AND THEY STATED THAT IT WOULD COST $358 TO HAVE THE WINDOW REPAIRED. THE CURRENT MILEAGE WAS 41,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/11/07 *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE PLASTIC HEADLIGHT COVER CORRODED AND PREVENTED THE LIGHT FROM ILLUMINATING PROPERLY. THE DEALER COULD NOT DETERMINE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 59,000 AND FAILURE MILEAGE WAS 56,000. UPDATE 08/07/07 *TR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE VEHICLE OVERHEATED AND SMOKE APPEARED UNDERNEATH THE HOOD. THE DEALER STATED THAT THE RADIATOR FAN WAS DEFECTIVE. RECALL # 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN) WAS FOUND. THE CONTACT SPOKE WITH THE DEALER ON JULY 3, 2007 AND THEY STATED THAT THEY DID NOT HAVE THE PART. AS OF JULY 17, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 84,000.

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICE # 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). ON JULY 11, 2007, THE ELECTRIC RADIATOR FAN BLADE FRACTURED AND SEPARATED ON HIS VEHICLE. THE FAILURE DAMAGED THE RADIATOR, CAUSED THE ENGINE TO OVERHEAT, AND CAUSED THE HEAD GASKET AND HEADERS TO FAIL. THE DEALER STATED THAT THEY WILL ONLY REPAIR THE FAN BLADE UNDER THE SAFETY RECALL, EVEN THOUGH THE CONTACT BELIEVES THIS LED TO THE OTHER FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 121,000.

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLASTIC FAN BLADES OF THE ELECTRIC RADIATOR FAN WERE OVERHEATING. HE TOOK THE VEHICLE IN TO BE SERVICED PRIOR TO RECEIVING A RECALL NOTICE AND THE RECALL REPAIR WAS NOT PERFORMED. HE SPOKE WITH THE DEALER WHO STATED THAT THE RECALL WORK WAS ALREADY DONE. HOWEVER, THE CONTACT DOES NOT BELIEVE THAT BECAUSE THE MANUFACTURER WILL NOT OFFER REIMBURSEMENT. THE RECALL # WAS UNKNOWN. THE CURRENT MILEAGE IS 90,000 AND THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED SHE TRIED TO OBTAIN A COPY OF THE RECEIPT FOR REIMBURSEMENT, BUT WAS INFORMED AFTER SENDING OVER THE RECEIPT TO DAIMLER CHRYSLER THAT THE RECEIPT PROVIDED WAS NOT ENOUGH. THE CONSUMER THEN TRIED TO OBTAIN MORE INFORMATION FOR DRIVETIME BUT TO NO AVAIL. THE CONSUMER WANTS TO BE REIMBURSED FOR THE RECALL REPAIR PERFORMED ON THE VEHICLE. UPDATED 08/02/07 *TR