2006 JEEP GRAND CHEROKEE Complaints

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FOUR INTERIOR DOOR HANDLES WERE CRACKED AND FRACTURED. IN ADDITION, THE DOOR PANELS WERE SLIGHTLY CRACKED. IN ORDER TO EXIT THE VEHICLE, THE CONTACT OR PASSENGERS HAD TO OPEN THE WINDOWS AND ENGAGE THE EXTERIOR DOOR PANELS. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

I RECEIVED A RECALL LETTER IN JUNE 2013 FROM CHRYSLER RECALL N23/NHTSA 13V-175 TRANSFER CASE ACTUATOR. STATING SOFTWARE WAS NOT AVAILABLE JUST YET TO FIX. THEN IN AUGUST 2013 RECEIVED A SECOND RECALL NOTICE EXPLAINING THAT THE SOFTWARE IS NOW AVAILABLE FOR THE RECALL TO BE RESOLVED. ALL I HAVE TO DO IS GO TO A CHRYSLER/DODGE/JEEP DEALERSHIP AND HAVE THE SOFTWARE REPROGRAM THE FINAL DRIVE CONTROLLER MODULE.ON AUGUST 13/2013 I HAD THE RECALL SERVICED AT JOHNSON DODGE DEALERSHIP IN BUDD LAKE NJ ( 481 RT 46 BUDD LAKE NJ 07828). THEY DID SERVICE MY VEHICLE FOR SAID RECALL. THE NEXT DAY AND EVERYDAY SINCE I HAVE A WARNING LIGHT ON MY DASH STATING""SERVICE 4WD SYSTEM". I READ THE CAR MANUAL AND DID SOME TROUBLE SHOOTING, BUT LIGHT STILL ON. I TRIED TO PUT VEHICLE INTO 4WD LO, AS INSTRUCTED BY THE CAR MANUAL. RESULT, IS DOESN'T GO INTO 4WD LO, WARNING MESSAGE STILL COMING ON. I MADE AN APPOINTMENT (AUGUST 22/2013) FOR THE SAME DEALER TO INSPECT THIS ISSUE BECAUSE I DO BELIEVE POSSIBLY SOMETHING WAS EITHER DONE INCORRECTLY, OR WRONG SOFTWARE. END RESULT FROM SECOND VISIT TO DEALER IS , MY TRANSFER CASE ACTUATOR NEEDS REPLACING !! ($600 PLUS TAX) . THEY WILL REPLACE IT, BUT I FEEL THE TWO ISSUES ARE RELATED, AND I SHOULD NOT HAVE TO PAY THE BILL. THE DEALER REINSPECTED ALL ABOVE COMPONENTS AND STATED THE SOFTWARE IS NOT WORKING PROPERLY WITH THE ACTUATOR? SO END RESULT IS THEY WANT TO REPLACE THE ACTUATOR. MY ORIGINAL RECALL LETTER SAID I MAY HAVE A FAULT IN THE ACTUATOR, BUT THE SECOND LETTER STATED FOR THE NEW SOFTWARE TO FIX ALL. THE DEALER SAID THATS ALL THEY CAN DO! CALL CHRYSLER AND SEE WHAT THEY SAY. TRIED TO CALL A SECOND DEALER, ( DOVER DODGE IN RANDOLPH & ROCKAWAY NJ) AND STILL WAITING FOR A CALL BACK. I THEN CALLED A 800# FOR CHRYSLER A CUSTOMER HOT LINE (800-992-1997) GIVEN TO ME BY DEALER, THOSE TOO, I'M WAITING ON A RESOLUTION. [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN JUNE OF 2013, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN). THE CONTACT STATED THAT HE CONTACTED THE DEALER AND THEY STATED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT EIGHT WEEKS LATER, HE RECEIVED A SECOND NOTIFICATION BUT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT STATED THAT HE FELT THAT IT WAS A SAFETY ISSUE THAT NEEDED TO BE CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE REAR DOOR HANDLE BROKE OFF. THE OTHER 3 HANDLES HAVE CRACKS IN THE CHEAP PLASTIC. PASSENGERS CANNOT GET OUT OF THE VEHICLE WITHOUT SOMEONE OPENING THE DOOR FROM THE OUTSIDE. THIS IS A SAFETY HAZARD AND I FEAR THAT IN AN EMERGENCY, THIS EASY FIX COULD COST SOMEONE'S LIFE. JEEP DOES NOT RECOGNIZE THIS AS A PROBLEM AND DOES NOT OFFER A RECALL. AFTER DOING SOME RESEARCH, THERE ARE HUNDREDS, IF NOT THOUSANDS, OF OTHER JEEP OWNERS THAT HAVE HAD THE SAME PROBLEM. *TR

MY PASSENGER WAS GETTING OUT OF CAR, OPENED THE AND ALL THE PLASTIC AROUND THE DOORHANDLE CRACK, WHICH NOW IS A SAFETY ISSUE BECAUSE CANT USE THE HANDLE TO OPEN THE DOOR, INCASE OF AN ACCIDENT PASSENGER IS UNABLE TO EXIT, I AM SINGLE WITH NO CHILDREN SO THE OTHER DOORS AREN'T HARDLY USED, THERE IS NO REASON IT SHOULD BE WEAK, SO I CALLED THE CHRYSLER GROUP TO INQUIRE ABOUT ANOTHER RECALL I RECEIVED, AND MENTIONED THIS TO THEM, THEY TOLD MY JEEP WASN'T IN THE RECALL, BUT HAVE THE DEALER CHECK THE DOOR, WHEN I TAKE IT IN FOR THE OTHER ISSUE, AND HAVE THEM DIAGNOSIS IT, TO SEE IF ITS A MANUFACTURING DEFECT...WHICH I ASKED IF IT IS WILL IT BE PAID FOR, THEY COULDN'T ANSWER, THEY KEPT SAYING, MAYBE THEY COULD COST ASSIST ME...I DON'T UNDERSTAND THERE ARE SO MANY COMPLAINTS WITH THIS ISSUE, PLUS ITS A SAFETY CONCERN, BECAUSE MOST AREN'T PAYING TO GET IT FIXED, WELL I HAVE APPOINTMENT NEXT WEEK ..I LET EVERYONE KNOW HOW IT TURNS OUT..MY JEEP ONLY HAS 75,000MILES ON IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RECEIVED THE SAFETY RECALL NOTICE N23/NHTSA 13V-175 IN THE MAIL AND CALLED A LOCAL DEALERSHIP TO TRY TO SCHEDULE A SERVICE APPOINTMENT TO HAVE THIS CORRECTED. THE DEALERSHIP IS DON WHITE'S TIMONIUM CHRYSLER JEEP DODGE LOCATED IN COCKEYSVILLE, MD. I CALLED ON THE PHONE TWICE TO ATTEMPT TO SCHEDULE THIS SERVICE AND WAS DISCONNECTED BOTH TIMES. THEN, I PROCEEDED TO TRY AND SCHEDULE AN APPOINTMENT ONLINE THRU THEIR LIVE CHAT SERVICE AND WAS TOLD THAT I WOULD BE CONTACTED BY THE SERVICE DEPARTMENT TO CONFIRM MY APPOINTMENT, BUT I NEVER WAS. I JUST THOUGHT SOMEONE SHOULD KNOW THE LACK OF PROFESSIONALISM I EXPERIENCED AND THE MESSAGE I RECEIVED FROM THIS EXPERIENCE IS, "WE DO NOT WANT TO DEAL WITH YOUR SAFETY RECALL." I HAVE SINCE SCHEDULED AN APPOINTMENT AT ANOTHER LOCAL DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT REAR CENTER SEAT BELT FAILED. THE DEALER INSTALLED A NEW UNIT TO REPLACE THE SEAT BELT, BUT THE REPLACEMENT ALSO FAILED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 59,000.

WAS DRIVING AT 65MPH AND ALL OF THE SUDDEN THE DASH LIGHTS UP LIKE A CHRISTMAS TREE. THE FAN FOR THE A/C TURNED OFF. THIS KEPT HAPPENING FOR 10 MILES AND THE TRACTION CONTROL LIGHT STAYED ON AFTER THIS HAPPENED. I HAD A FRIEND SCAN THE COMPUTER WITHOUT TURNING THE VEHICLE OFF. FOUND CODE B2100. THIS CODE IS FOR THE IGNITION SWITCH MALFUNCTIONING. I DID AN INTERNET CHECK AND A LOT OF PEOPLE ARE HAVING THIS SAME PROBLEM. SOME CHANGED THE IGNITION SWITCH AND PROBLEM SOLVED AND OTHERS HAVE NOT CHANGED IT. THIS SURE SOUNDS LIKE A SAFETY ISSUE TO ME. I HAVE READ WHERE THE ENGINE EVEN SHUTS OFF. *TR

BOTH REAR (LEFT AND RIGHT) DOOR HANDLES HAVE BROKEN CLEAN OFF. THE FRONT TWO DOOR HANDLES HAVE BROKEN AND CHIPPED, BUT ARE STILL INTACT. NO ONE IN MY BACK SEAT CAN GET OUT WITHOUT SOMEONE HAVING TO GET OUT OF THE CAR AND LET THEM OUT FROM THE OUTSIDE. THESE HAVE NOT HAD EXCESSIVE PRESSURE OR PULLING ON THEM, THEY HAVE JUST RESULTED IN 3 OUT OF 4 DOOR HANDLES BEING BROKEN DUE TO NORMAL USE AND FORCE FOR EXITING THE VEHICLE. THERE NEEDS TO BE A RECALL ON THIS PART AS I HAVE SEEN MULTIPLE COMPLAINTS ABOUT THE SAME THING HAPPENING TO OTHERS JEEP CHEROKEES. MY CAR IS A 2006 JEEP GRAND CHEROKEE WITH A HEMI, LIMITED EDITION. *TR

WHEN ATTEMPTING TO EXIT THE VEHICLE THE DOOR HANDLE CRACKED THE DOOR PANEL AND RELEASED THE DOOR HANDLE FROM THE DOOR LEAVING IT UNUSABLE AND THE DOOR UNABLE TO BE EXITED. WAS ATTEMPTING TO FLEA VEHICLE AND WAS TRAPPED INSIDE DUE TO WEAK PLASTIC FAILING IN THE DOOR HANDLE. IN THE EVENT THERE WAS A FIRE OR EVEN TOXIC GAS IN THE CAR CABIN, THERE WOULD HAVE BEEN A FATALITY. EXTREMELY UNSAFE AND SHOULD BE RECALLED. *TR