2002 JEEP GRAND CHEROKEE Complaints

TL*- THE CONTACT STATED THAT WHEN DRIVING THE 2002 JEEP GRAND AT 45 MPH ON CLEAR ROAD CONDITIONS THE AIR CONDITIONER STARTED TO BLOW COLD AIR ON THE PASSENGER SIDE. THE PROBLEM OCCURRED WHEN HE TURNED ON THE HEATER. ALSO CAUSED COLD AIR TO BLOW ONTO THE WINDSHIELD. THE COLD AIR BLEW ONTO THE WINDSHIELD THAT CAUSED THE WINDSHIELD TO FREEZE. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD ONCE IT FROZE. WHEN HE ATTEMPTED TO TURN THE HEATER OFF IT CONTINUED TO BLOW COLD AIR AS LONG AS THE ENGINE WAS RUNNING. THE VEHICLE WAS BEING INSPECTED BY THE DEALERSHIP. THE VEHICLE CURRENTLY HAD 59000 MILES.*AK

2002 JEEP LIMITED. WINTER OF 2007 VENTS ON PASSENGER SIDE ONLY BLOWS COLD AIR. DASHBOARD, WINDSHIELD DEFROSTER AND REAR SEAT VENTS ONLY BLOW COLD AIR. MAJOR SAFETY PROBLEM BECAUSE CANNOT DEFROST FRONT WINDOWS DUE TO COLD AIR. DEALER STATES THAT THEY HAVE BEEN GETTING FLOODED WITH 2002 LTD'S THIS YEAR WITH THIS PROBLEM, AND APPROXIMATELY 50% OF 2002 JEEP LIMITED HAVE THIS PROBLEM. IT IS CAUSED BY BROKEN HINGES ON VENT DOOR UNDER DASHBOARD. COST TO REPAIR IS OVER $1,000. *JB

DEFROSTER AND DEFOGGER NOT WORKING PROPERLY. LIMITED VISIBILITY DUE TO FOGGY WINDOWS. NEED TO HAVE BLEND DOORS REPLACED. *JB

THE BRAKES ON 2002 GRAND CHEROKEE ARE VERY SUSPECT. THE DEALER REPLACED THEM UNDER WARRANTY AT 24,000 MILES DUE TO WARPAGE OF ROTORS. AT 54,000 MILES THE ROTORS WERE TURNED BECAUSE OF WARPAGE AND NOW AT 62,000 THEY EXHIBIT SYMPTOMS OF BEING WARPED AGAIN - WORSE THAN BEFORE THEY WERE LAST TURNED. JEEP HAS OBVIOUSLY ONLY REPLACED DEFECTIVE PARTS WITH DEFECTIVE PARTS. THIS CREATES COST, INCONVENIENCE AND POTENTIAL SAFETY HAZARD TO THE CONSUMER.*JB

HEATER/DEFROSTER STOPPED BLOWING WARM REGARDLESS OF HEAT SWITCH POSITION. WENT TO DEALER AND WAS TOLD ALL HEATER/BLEND DOORS WERE BROKEN. THEY WERE ALL REPLACED, AND IT TOOK 3 DAYS FOR THEM TO FINISH. *NM

(1) THE HVAC BLEND AND RECIRCULATION DOORS ON MY 2002 JEEP GRAND CHEROKEE LIMITED BROKE. (2) THIS RESULTED IN ONLY COLD AIR BLOWING ON THE PASSENGER SIDE. (3) DEALER QUOTES FOR REPAIRS (PARTS/LABOR) ARE $800+. *NM

I TOO HAVE PURCHASED ONE OF THE JUNK VEHICLES WITH IT'S UN-USABLE EXTENDED WARRANTY. MY PASSENGER SIDE HEAT WENT OUT FIRST AND NOW ALL MY HEAT IS GONE. I DON'T FEEL THIS COMPLAINT HAS BEEN LOOKED AT BY ANYONE WHEN IT IS CLEARLY A SAFETY HAZARD TO DRIVE IN INCLEMENT WEATHER. ALL OF US WHO HAVE BEEN DUPED BY CHRYSLER SHOULD GET TOGETHER AND START A CLASS ACTION LAWSUIT AGAINST CHRYSLER. I DO KNOW ONE THING FOR SURE. THIS IS THE LAST CHRYSLER VEHICLE I WILL EVER OWN! *JB

I EXPERIENCED BRAKE FAILURE ON MY 2002 JEEP GRAND CHEROKEE (59,000 MILES). AFTER BRAKING TO TURN A CORNER THE BRAKES WOULD NOT WORK. THIS OCCURRED OVER SEVERAL INSTANCES AND BECAME VERY UN-NERVING NOT KNOWING WHEN THE BRAKES WOULD WORK. I TOOK IT TO THE JEEP DEALER AND HE STATED THAT HE REPLACED THE MASTER CYLINDER. HE ALSO SAID IT WAS NOT COVERED BY THE BRAKE RECALL SO I HAD TO PAY SEVERAL HUNDRED DOLLARS TO GET IT REPAIRED OUT OF MY OWN POCKET. I CONTACTED JEEP AND THEY WERE NO HELP AND WOULDN'T AGREE TO PAY ANYTHING. *JB

THIS IS A COMPLAINT ON THE DAIMLER CHRYSLER DEALERSHIP THAT I WENT TO HAVE THE ELECTRIC RADIATOR FAN REPLACED DUE TO THE SAFETY RECALL F25. I MADE AN APPOINTMENT FOR 8:00 AM AT SOUTH BAY CHRYSLER JEEP DODGE ON 20900 HAWTHORNE BLVD., TORRANCE, CA 90503. BASED ON THE LETTER I RECEIVED I KNEW SERVICE WOULD TAKE APPROX 1.5 HOURS. THE SERVICE MANAGER RAYMOND TOLD ME IT WOULD BE READY IN 2 HOURS. I TOLD HIM THAT I HAD A BUSINESS APPOINTMENT AT 2:00 PM THAT I COULD NOT MISS AND I WAS REASSURED THAT MY CAR WOULD DEFINITELY BE READY IN TIME. WHEN MY VEHICLE WASN'T READY AT 12:00 PM, I CALLED THE DEALERSHIP ONLY TO BE TREATED VERY RUDELY BY THE SERVICE RECEPTIONIST. I WAS TOLD THEY HADN'T EVEN STARTED WORKING ON MY CAR AND THAT RAYMOND WENT TO LUNCH AND I WOULD HAVE TO WAIT UNTIL HE RETURNED AT 1:15 PM TO GET AN UPDATE. I TOLD HER THAT WAS UNACCEPTABLE, THAT IT HAD ALREADY BEEN 4 HOURS AND I NEEDED MY CAR. SHE TOLD ME THAT I COULD COME GET MY CAR BECAUSE THEY HADN'T STARTED WORKING ON IT YET, BUT WITHOUT BEING SERVICED. I WAS OKAY WITH THAT. ONCE I GOT TO THE DEALERSHIP, I WAS TOLD THAT MY CAR WAS COMPLETELY TAKEN APART AND UNDRIVEABLE. I WAS LEFT STRANDED. A TWO HOUR JOB TURNED INTO A 9 HOUR JOB AND IT SEVERELY AFFECTED MY TIME. I WAS NOT OFFERED AN APOLOGY, YET WAS TREATED VERY RUDELY FOR BEING A NUISANCE TO THEM. *JB

MY 2002 JEEP GRAND CHEROKEE LIMITED EDITION SUV HAS HAD A SIGNIFICANT FAILURE IN THE HVAC UNIT. THE PASSENGER SIDE VENTS ONLY BLOW OUT COLD AIR, AS IF THE AIR CONDITIONER WAS ON, BUT THE TEMPERATURE IS SET ON HIGH. THE DRIVER SIDE VENTS BLOW OUT AIR ACCORDING TO THE CONTROLS BUT THE SPEED OF THE AIR IS WEAK, EVEN THOUGH THE CONTROLS ARE SET ON HIGH. *NM