2002 JEEP GRAND CHEROKEE Complaints

CUSTOMER HAS CONCERN ABOUT RECALL F-25- ELECTRIC RADIATOR FAN**NAR**CC THE VEHICLE'S FAN BROKE. *NM

2002 GRAND CHEROKEE UNLIMITED (WJ) BLEND DOOR BROKEN. CREAKING/GROANING SOUNDS COMING FROM UNDER DASH. WHEN HEATER IS ON, PASSENGER SIDE GETS ONLY COLD AIR. FIRST DISCOVERED IN SEPT OF 2005 WHILE VEHICLE WAS BELOW 36000. VEHICLE STILL WITHIN FACTORY WARRANTY (100,000). WAS TOLD BY DEALER THAT THE BLENDER DOOR WAS BROKEN AND NOT COVERED UNDER WARRANTY. COST TO REPAIR APPROX. $850.00. UNSATISFACTORY SINCE THIS SEEMS TO BE A COMMON PROBLEM WITH WJ OWNERS. WE'VE BEEN LIVING WITH THIS PROBLEM FOR TWO YEARS DUE TO THE COST OF THE REPAIR. *JB

ON JANUARY 22, 2007, I HEARD A "CRACKING" NOISE UNDER THE DASH AS I STARTED MY JEEP IN THE MORNING. LATER THAT MORNING IT BECAME APPARENT THAT IT WAS NOT POSSIBLE TO GET ANY HEAT IN THE CABIN, NOR WAS IT POSSIBLE TO DEFROST THE WINDSHIELD. AFTER TRYING VARIOUS SETTINGS, ALL THAT CAN BE ACHIEVED IS TO BLOW COLD (AMBIENT) AIR (CURRENTLY 4F) OUT OF THE VARIOUS VENTS/DEFROSTER. THIS DOES VERY, VERY LITTLE TO REMOVE FROST FROM THE WINDSHIELD. ADDITIONALLY, THE HEATER CORE HAS BEGUN FAILING. THIS RELEASES ADDITIONAL MOISTURE INTO THE CABIN, CAUSING EVEN WORSE FOGGING (FROSTING THIS TIME OF YEAR). THIS COMBINATION OF FAILURES RENDERS THE DEFROSTER TOTALLY INEFFECTIVE, AND REQUIRES THE DANGEROUS ACT OF WIPING OR SCRAPING THE INSIDE OF THE WINDOW ABOUT EVERY 5 MINUTES UNDER NORMAL WINTER CONDITIONS. I AM INFORMED THAT THIS CONDITION IS CAUSED BY THE BREAKAGE OF "MIX DOORS" IN THE HVAC SYSTEM, A KNOWN DEFECTIVE "WEAK PART" THAT IS CURRENTLY BEING REPLACED (AT CUSTOMER EXPENSE) ON VIRTUALLY ALL 1999-2004 GRAND CHEROKEES WITH AUTOMATIC CLIMATE CONTROLS. BREAKAGE OF THESE PARTS CAN CONSTITUTE A SERIOUS HAZARD, AND SHOULD BE A REQUIRED RECALL BY DC. I HAVE HAD TO UNDERTAKE THIS REPAIR MYSELF - A HUGE TASK, AS I DO NOT HAVE THE $1800 TO HAVE THE DEALER REPAIR IT. *JB

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER BLEND DOORS ARE BROKEN, RESULTING IN NO HEAT ON PASSENGER SIDE, AND NO DEFROST FOR THE WINDSHIELD. *JB

DRIVING THROUGH ANOTHER STATE IN SUB-ZERO TEMPERATURES, MY HEATER IMMEDIATELY AND WITHOUT NOTICE, STOPPED WORKING IN MY 2002 JEEP GRAND CHEROKEE. I COULD NOT PROCEED FURTHER, AS I HAD IN THE VEHICLE OLDER PEOPLE WHO WOULD BE TOO SUSCEPTIBLE TO THE COLD. I TOOK IT TO A DEALER WHO TOLD ME THEY HAVE FIXED OVER 16 OF THESE PROBLEMS WITH THE BLEND DOORS AT $1000 FOR THE COST TO FIX IT. *NM

COMPLAINT # 10179028 - BLEND DOOR - DENSO'S HVAC SYSTEM IS SUBSTANDARD AND AN EXPENSIVE FIX; NOT COVERED UNDER EXTENDED WARRANTIES. *NM

IT APPEARS THAT ALL JEEPS FROM 99-04 HAVE A BLEND DOOR MALFUNCTION. I BOUGHT MY JEEP USED IN 2006 IT IS A 2002 WITH 62000 MILE ON IT BOUGHT IT IN THE SUMMER AND IT WAS 100 DEGREES OUT. HAD NO IDEA THAT THE HEATER DID NOT FUNCTION 2 MONTHS LATER THE TEMPERATURE DROPPED AND I WAS IN THE COLD ON THE PASSENGER SIDE. CONTACTED DEALER SCHEDULED REPAIR HAD TO PAY HALF OF THE $840.00 BILL. WAS TOLD IT WOULD PROBABLY DO THIS AGAIN, SINCE IT IS AN ALL TO COMMON PROBLEM WITH THE DUAL TEMP ELECTRONIC CLIMATE ZONE MODELS. JUST THANKFUL NO ONE GOT HURT IF WINDOW WAS UNABLE TO DEFROST AND CAUSED AN ACCIDENT. *JB

I HAVE A 2002 JEEP GRAND CHEROKEE OVERLAND THAT HAD APPROXIMATELY 46,000 MILES AT THE TIME OF INCIDENT. IT WAS A PREVIOUSLY OWNED VEHICLE AND ABOUT 6 MONTHS AFTER PURCHASE, I TURNED ON THE HEATER AND THERE WAS NOTHING BUT COLD AIR BLOWING. WHEN I WENT TO THE DEALER TO GET IT FIXED, THEY SAID IT COULD BE A SIMPLE COMPUTER PROBLEM, OR A MAJOR MECHANICAL PROBLEM, WHERE THE VENTS GET STUCK. IT ENDED UP BEING THE MAJOR ONE, AND THEY SAID IT WAS COMMON FOR THIS TO HAPPEN ON THIS MODEL JEEP. THEY INSTALLED NEW BLEND DOORS AND ACTUATOR MOTORS, WHICH COST ME ABOUT $1,200. IT IS SO COSTLY BECAUSE THEY HAVE TO REMOVE THE ENTIRE DASH TO REACH THE PROBLEM. THE LABOR WAS $776.04 AND THE PARTS WERE $389.47 AFTER IT WAS RETURNED, ABOUT A MONTH LATER, MY CAR WOULDN'T START UP, BECAUSE THE DEALER DID NOT FULLY CONNECT A WIRE HARNESS BACK TOGETHER, SO IT VIBRATED LOOSE AND WOULDN'T ALLOW THE KEYS TO START THE IGNITION. THIS IS A SAFETY FEATURE OF THE VEHICLE, WHERE THE KEYS HAVE TO BE PROGRAMMED TO WORK IN THE IGNITION. IT MADE IT SO IT DIDN'T READ MY PREVIOUSLY PROGRAMMED WORKING KEYS. I ENDED UP BEING STRANDED ABOUT 10 MILES FROM THE DEALER. THANKS TO AAA, THEY CAME AND PICKED THE CAR UP, AND THEN TOOK IT TO THE DEALER, WHICH THEY FIXED THAT FOR FREE, ON ACCOUNT OF IT BEING THEIR FAULT. *NM

I OWN A 2002 JEEP GRAND CHEROKEE LIMITED. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *NM

I RECEIVED A RECALL FOR MY JEEP GRCHER LAREDO-VIN 1J4GX58S82C29XXXX TO REPLACE THE PLASTIC FAN BELT. THE DEALER TAMIAMI CHRYSLER JEEP MIAMI FL, CLAIMED THEY DID NOT HAVE THE PART IN STOCK. AFTER THREE CALL OVER A TWO MONTH PERIOD, NO RESPONSE FORM THE DEAL TO FIX. IN THE MEANTIME THE FAN BELT FRACTURED AND SEPARATED AND DAMAGED THE RADIATOR. WE TOOK THE CAR TO THE DEALER AND THEY FIXED THE PROBLEM, BUT CHARGED US $387.34. *NM