2002 JEEP GRAND CHEROKEE Complaints

NO HEAT ON THE PASSENGER SIDE. WINDSHIELD FOGGED UP ON PASSENGER SIDE. DEFROSTER DIDN'T WORK. GREASY SUBSTANCE ON INSIDE WINDSHIELD AND WINDOWS. DIAGNOSIS: SHAFT ON BLEND DOOR BROKEN IE. NO HEAT. REPLACE SHAFT & DOOR. EXPENSIVE. HEATER CORE HAD TO BE REPLACED - VERY EXPENSIVE. HAD TO GO IN THROUGH THE DASH FOR BOTH REPAIRS. JEEP NOT INTERESTED IN TALKING TO US ABOUT THESE PROBLEMS. *NM

THE FRONT BRAKE ROTORS HAVE WARPED FOR THE SECOND TIME IN 42,000 MILES. DRIVING WITH THESE WARPED ROTORS CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY AND BRAKE APPLICATION AT THE WHEELS TO BE UNEVEN. THE SHAKING IS MORE PRONOUNCED WHEN BRAKING FROM SPEEDS ABOVE 40 MPH. THIS IS A VERY UNSAFE CONDITION ESPECIALLY ON WET OR ICY SURFACES. THE DEALER REFUSES TO REPLACE THE ROTORS UNDER WARRANTY. *JB

HEATER BLEND DOOR FAILURE, HEATER CONSTANTLY BLOWS COOL AIR, VEHICLE ONLY HAS 35,000 MILES ON IT DEALER ESTIMATE TO FIX $1200-$1500 DOLLARS. *JB

THE WHEELS ON MY 2002 JEEP GRAND CHEROKEE, 17" CHROME PLATED ALUMINUM. OEM WHEELS ARE CORRODING. THIS CORROSION IS SEEN ON THE EXTERIOR OF THE WHEEL AND WHEN I WAS HAVING PROBLEMS WITH THEM HOLDING AIR I TOOK IT TO SEARS TO HAVE THE PROBLEM CORRECTED. WHEN THE TIRE WAS REMOVED FROM THE WHEEL ITSELF, THE TECH CALLED ME OVER AND SHOWED ME THAT THE WHEEL IS CORRODING ALONG THE ENTIRE SURFACE WHERE IT MEETS WITH THE TIRE. IT APPEARS THAT THE CHROME PLATING WAS AND HAD PEELED OFF ALLOWING THE CORROSION TO START AND THE AIR TO LEAK. HE ALSO POINTED OUT THE CORROSION ON THE HUB OF THE WHEEL WHERE IT MEETS THE AXLE AND IT APPEARS THAT SOME OF THE THICKNESS AT THE HUB HAS CORRODED AWAY. THERE WAS ALSO CORROSION ON THE INSIDE ON THE WHEEL, WHICH MAKES ABSOLUTELY NO SENSE TO ME, AS IT IS NOT EXPOSED TO AIR OR WATER. HE ALSO STATED THAT IF ITS LIKE THIS ON ONE ITS LIKE THAT ON ALL. THE TECH AND HIS MANAGER ADVISED ME THAT AT ANY TIME THIS WHEEL COULD JUST CRACK OFF BECAUSE OF THE EXCESSIVE CORROSION. THEY RECOMMENDED THAT I FILE A COMPLAINT WITH YOUR OFFICE. I TRULY BELIEVE THAT THIS IS A SERIOUS AND DANGEROUS ISSUE WITH THESE CHROME PLATED ALUMINUM WHEELS. ALTHOUGH I ONLY FOUND A FEW SIMILAR COMPLAINTS REGISTERED ON YOUR SITE, I WOULD TEND TO BELIEVE THAT ITS A MUCH LARGER ISSUE THAT SIMPLE HASN'T POPPED ITS UGLY HEAD OUT YET. I HOPE AND TRUST THAT YOUR OFFICE WILL TAKE A SERIOUS LOOK INTO THIS ISSUE AND NOT JUST WRITE IT OFF AS A WEAR AND TEAR FAILURE. I HAVE OWED SEVERAL OTHER VEHICLES AND I WORK IN THE AUTOMOBILE INSURANCE INDUSTRY AND NEVER HAVE I SEEN OR HEARD OF SIMILAR ISSUES WITH OEM WHEELS CORRODING TO THE POINT WHERE THEY HAVE THE POSSIBILITY OF CRACKING OFF THE VEHICLE. THIS IS A SERIOUS PROBLEM THAT NEEDS YOUR ATTENTION AND THE ATTENTION OF THE MANUFACTURE. LUCKILY, THERE HAVE BEEN NO ACCIDENTS OR A DEATH RELATED TO THIS DEFECT AND LETS ALL HOPE THAT NEITHER HAPPENS BEFORE ANYTHING WILL BE DONE ABOUT IT. I LOOK FORWARD TO HEARING FROM YOUR OFFICE. *JB

THE A/C IN MY 2002 JEEP GRAND CHEROKEE IS NOT WORKING PROPERLY. IT DOESN'T COOL DOWN, ONE SIDE BLOWS COOL, THE OTHER HOT, THERE IS A FAN NOISE AND THERE IS COLD "CONDENSATION" SMOKE (?) THAT BLOWS OUT AT TIMES. I HAVE BEEN TOLD THAT THE BLEND DOOR MOTOR NEEDS TO BE REPLACED. I WAS QUOTED A PARTS PRICE OF $94.00 AND APPROXIMATELY 5.2 HOURS WORTH OF LABOR. *JB

THE HVAC SYSTEM IN MY 2002 JEEP GRAND CHEROKEE BECAME INOPERATIVE DUE TO POOR QUALITY BLEND DOORS. THIS LED TO NO AIRFLOW FROM THE SYSTEM AND UNSAFE OPERATION OF THE VEHICLE DUE TO NO DEFROST/DEFOG CAPABILITY AND SUBSEQUENT LOSS OF VISIBILITY OUT OF THE VEHICLE. *JB

2202 JEEP GRAND CHEROKEE. HAD ONLY COLD AIR ON PASSENGER SIDE; BUT STILL HAD FUNCTION ON DRIVER'S SIDE. NOW NO HEAT WHATSOEVER. CANNOT CLEAR WINDSHIELD. ESTIMATE FOR REPAIR AT LOCAL GARAGE $1500-1800. TOLD IS VERY COMMON WITH CHEROKEES. WHEN WILL SOMEONE TAKE RESPONSIBILITY FOR THIS ISSUE? *NM

(1) NONE THAT WE ARE AWARE OF. FEATURE JUST STOPPED FUNCTIONING. (2) THE AIR CONDITIONING AND HEATER DOES NOT DIRECT AIR FLOW PROPERLY. COLD AIR IS DIRECTED TO THE LOWER PASSENGER SIDE VENT REGARDLESS OF CONTROL SETTINGS. (3) DUCT TAPE PLACED OVER PASSENGER LOWER AIR OUTLET. OTHER: THE PROBLEM STARTED BEFORE OUR EXTENDED 70,000 WARRANTY HAD EXPIRED BUT WE DIDN'T REALIZE THERE WAS A PROBLEM UNTIL JUST AFTER PASSING 70,000 MILES. WE KEPT TRYING TO ADJUST THE CONTROLS UNTIL IT BECAME OBVIOUS THERE WAS SOME PROBLEM WITH THE WAY THE CONTROLS WERE RESPONDING TO SETTINGS. WE ARE NOT SURE OF ALL THE EFFECTS THIS PROBLEM MAY HAVE, SUCH AS LOSS OF CONTROL OF OTHER AIR CONDITIONER / HEATER SETTINGS WHICH MAY AFFECT VISIBILITY RELATED TO THE DEFROSTER/DEFOGGER SYSTEM AS CONTROLED BY THE WINDSHIELD BLOWER. *NM

- DUAL CLIMATE CONTROL SYSTEM ON 2002 JEEP GRAND CHEROKEE LIMITED FAILED. COLD AIR WAS BLOWING FROM ONE SIDE DESPITE THE SETTINGS. RESULTED IN A $1200 REPAIR AT THE DEALERSHIP. -DASHBOARD HAS A LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN I TURN ON THE VENTILATION. -CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. *NM

ON JANUARY 3, 2007, MINUTES AFTER TURNING ON THE PASSENGER SIDE HEATED SEAT, IT GOT EXTREMELY HOT AND WAS UNABLE TO BE SAT ON, IT PRODUCED SMOKE, AND A BURNING SMELL WAS OBSERVED. I BELIEVE THIS COULD HAVE BEEN A FIRE HAD IT NOT BEEN TURNED OFF QUICKLY. MY SON WAS IN THE PASSENGER SEAT AND HE RAISED HIS BUTT FROM THE SEAT SCREAMING ABOUT THE HEAT. I IMMEDIATELY TURNED THE HEATER OFF, PULLED OVER, HE JUMPED OUT OF THE VEHICLE, AND WE WAITED FOR SOME TIME FOR THE SEAT TO COOL DOWN BEFORE PROCEEDING ONWARD TO SCHOOL. I AM AFRAID TO ALLOW ANYONE TO SIT IN THAT SEAT UNTIL IT IS PROPERLY REPAIRED. *JB