2022 JEEP GRAND CHEROKEE 4XE Complaints

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

I received notice regarding the recall for this Hybrid vehicle being unsafe to charge and use the electric portion due to the risk of fire. I am also not to park near any structures because of the risk of fire. There is still no fix for this recall, when I attempted to have fix, told there was no fix, then inquired to trade in, I was offered a 2024 grand cherokee hybrid that has the same recall as my current vehicle and no other remedy.

Multiple instances where car will not start. Often lights flicker, get a service charging system notice, get a hybrid system offline, get a check engine light, then car battery shuts off and its dead. Has had to be towed to dealership and left me stranded multiple times.

Jeep app has failed to inform me of recalls in a timely manner. The Gas Buddy app linked to my vehicle VIN provided information within 24 hours of your published recall. I have checked my VIN in your app to verify that it is part of the recall. Since the battery fires can start without notice and could destroy my house and kill my family this should have been immediately sent via the Jeep app. The recall notification on the Jeep app has not been updated since 2 August 2024, also unacceptable - this should be updated at worst weekly. Sending notification by snail mail is not acceptable in the 21st century especially when there is an app and the vehicle has internet connection. The recall should also be announced on the start screen when I start my vehicle.

Hybrid powertrain control buttons are not visible, hidden behind steering wheel and turn signal switch. There are 4 buttons of similar shape and size in a single bezel - 3 control the hybrid mode and the other opens the fuel door. The is no tactile identification for the switches. Must take your eyes off the road and look under the steering wheel and turn signal switch to change hybrid mode. These modes need to be visible from the driver’s normal seating position.

Driving down a road at 50mph during daylight hours. It was sprinkling and vehicle was in electric mode. There were no cars in front of me, or behind me at the time. While my foot was on the accelerator, there was a loss of power then collision warning engaged out of nowhere with the audible beeps, flashing on the instrument cluster, and sharp braking. The incident was brief, but certainly a safety hazard as there were no indications the automated emergency braking was going to occur.

The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to the shoulder of the roadway and turned off and restarted the vehicle and the computer was reset. The vehicle was driven to the destination. In addition, the radio screen displayed a black screen. The contact stated that the radio had been replaced by the dealer three times; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown.

The vehicle has intermittent issues whereby it will flash several icons (a Turtle, lightning bolt) and send a error message about throttling, then completely shut down during operation. This has been ongoing since a few months after I received the vehicle. During shut down, the vehicle's power is completely unresponsive, I cannot use gas power to drive the car, it simply becomes unresponsive and non-operational. These shut downs have occurred while idling at traffic lights, while driving at low speeds on residential roads and, the past 4 experienced shut downs, on the highway. [XXX] ; [XXX] MA, [XXX], and [XXX]). These shut downs have occurred with my 7-year old in the car, causing a significant safety risk to everyone in the vehicle. The dealer has received several reports from me (which they will not document), and it has been in for repair on a minimum of 5 occasions. Each time, with one exception, the service team tells me "the codes are gone" and they can't do anything. On one occasion, the care shut down on [XXX] and I drove immediately to the dealership, whereby they reported the issued as related to the "MAP" and fixed. It is not. The car has been recalled for this exact issue, and went in for the repair, which did not fix it. The safety risk of this vehicle is far beyond acceptable, my family is at risk every time I need to drive it. I should be able to have safe use of the car I have paid a significant amount of money for. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.

I bought a LS2 motorcycle Helmet in a local shop on 06/26/24 to be a passenger on a motorcycle ride. While removing the lining and installing a communication system I discovered the foam was cracked on the posterior area of the helmet. The edges of the polystyrene were uneven. The local shop has a NO return NO exchange policy for helmets. I returned the very next day and showed the findings to the salesperson. The helmet was broken, and I did not feel safe to use it. They took the helmet. On 07/20/24 I picked up a replacement helmet. Same brand. The salesperson stated that they contacted the manufacture company and the manufacture company concluded that I broke the helmet trying to forcefully remove the polystyrene foam, which I did not. I know the integrity of the helmet is what makes it safe. The salesperson handled me the replacement helmet and stated that she personally reviewed the helmet, and it was intact. I did not review the helmet at the shop with her before I left. After I left the shop, I checked the helmet and found the same crack on the posterior part of the foam. This time the crack does not compromise the edges of the polystyrene, like the crack on the first helmet. The safety of the helmet may not be compromised in terms of absorbing deceleration forces, but I do not feel safe to use it. I bought a different brand helmet online. The foam is not intact in 2 new helmets. I have the replacement helmet for inspection and photos of the first helmet. My safety would have been at risk if I did not remove the lining to install the communication system. I am concerned that it could be a problem in the manufacturing or shipping and handling of this product and maybe others will never know that they are using a defective product. The crack was exactly on the same area on both helmets. I sent a message to the US Distibution company.