2002 JEEP LIBERTY Complaints

TOOK 2002 JEEP LIBERTY FOR OIL CHANGE. INFORMED VEHICLE NEEDS 2 NEW UPPER BALL JOINTS. BOTTOMS WERE RECALLED BY CHRYSLER. WHY NOT THE UPPERS AS WELL???? *TR

THIS IS THE LETTER I SENT CHRYSLER CORPORATION. I HAVE A MAJOR PROBLEM WITH THE VALVE SEAT COMING OFF AND DAMAGING MY JEEP LIBERTY ENGINE. WE PURCHASED THE CAR NEW AND HAVE CONTINUALLY PROVIDED MAINTENANCE ON THE VEHICLE AT YOUR DEALERSHIPS. IN FACT, WE WERE ONE OF THE VERY FIRST OWNERS OF THE JEEP LIBERTY AND WAS INVITED AND PARTICIPATED IN A FOCUS GROUP SUPPORTING THIS VEHICLE. WHAT IS UPSETTING IS THE LACK OF INTEREST NOW FROM YOUR CUSTOMER RELATIONS DEPARTMENT EXCEPT FOR YOUR LOCAL DEALERSHIP WHO HAS BEEN SUPPORTIVE, ON WHAT HAS OCCURRED. THIS IS A SAFETY ISSUE AND THIS PROBLEM IS A MANUFACTURER DEFECT . THIS INCIDENT COULD HAVE CAUSED MY DAUGHTER TO HAVE AN ACCIDENT SINCE SHE WAS DRIVING THIS CAR AS A HIGH SCHOOL SENIOR. I WILL TAKE EVERY STEP POSSIBLE AND REPORT THIS SAFETY ISSUE TO ALL PARTIES. I WAS TOLD THE ENGINE NEEDS TO BE REBUILT OR REPLACED AND CHRYSLER CUSTOMER RELATIONS WON'T HELP. THIS IS NOT A ISOLATED INCIDENT AS OTHER DATA HAS BEEN DISCOVERED ON OTHER SIMILAR ENGINES REPORTED SAME RESULTING PROBLEMS. I HAVE PHOTOS AND THERE IS ADDITIONAL INFORMATION REVEALING OTHER VALVE SEAT PROBLEMS RESULTED IN DAMAGE TO OTHER ENGINES. *TR

2003 JEEP LIBERTY TOP PASSENGER SIDE BALL JOINT SEPARATION. WHILE TURNING RIGHT INTO OUR DRIVEWAY THE TOP BALL JOINT SEPARATED CAUSING THE WHEEL TO LEAN TO THE OUTSIDE OF THE VEHICLE. *TR

THE SPEEDOMETER SUDDENLY STOPS WORKING AND,WHEN YOU PRESS THE BRAKE THE VEHICLE COMES TO A GRINDING HALT. THEN HAPPENS EVERY YEAR ONCE, I BROUGHT THIS VEHICLE IN 2002 AND SO FAR IT HAS HAPPENED 6 TIMES. SUDDENLY THE VEHICLE WILL START BEHAVING LIKE THIS, WHERE THE SPEEDOMETER WILL MOVE TO ZERO AND THEN FROM THEN UNTIL I SERVICE WHERE THEY REPLACE THE WHOLE SPEED SENSOR UNIT THE SPEEDOMETER DOESN'T WORK. UNFORTUNATELY DURING THIS TIME THE VEHICLE CAN STOP ANYWHERE WHEN EVER BRAKE IS APPLIED. *TR

2002 JEEP LIBERTY LOSS OF STEERING CONTROL AT 40 MPH. CAUSING VEHICLE TO SWERVE RIGHT INTO A DITCH AND RESULTING IN A ROLLOVER ACCIDENT. NOT DRIVABLE TOTAL LOSS OF VEHICLE. INJURY TO DRIVER. *TR

WHILE TOWING OUR 2002 JEEP LIBERTY LE BEHIND AN RV, WITH KEY IN THE FIRST CLICK POSITION, THE KEYS HAVE TWICE FALLEN OUT OF THE IGNITION SWITCH AND CAUSED THE FRONT WHEELS TO LOCK IN AN OTHER THAN STRAIGHT-AHEAD POSITION. THIS MEANS THE SWITCH HAS ROTATED, ON ITS OWN, TO THE OFF POSITION. IN THE FIRST INSTANCE, IN 2004, THERE WAS NO DAMAGE OTHER THAN SOME SCUFFING ON THE EDGES OF THE TIRES - DUE TO THE WHEELS BECOMING LOCKED IN AN ANGLED STATE. IN THE SECOND INSTANCE, IN 2008, THERE WAS APPROXIMATELY $2,300.00 DAMAGE TO THE RIGHT FRONT OF THE JEEP. CHRYSLER HAS BEEN CONTACTED, TWICE IN 2008, BUT STATED THAT THE PROBLEM WAS CAUSED BY THE TIRE MANUFACTURER, RATHER THAN BY THE WHEELS LOCKING. I WILL BE SENDING THE TWO LETTERS WHICH I SENT TO CHRYSLER, ALONG WITH A COVER LETTER TO YOUR OFFICE, WITH PHOTOS SHOWING THE DAMAGE TO THE JEEP LIBERTY. YOU MAY DECIDE WHETHER THE WHEELS LOCKED OR THE 3 TIRES JUST DESTROYED THEMSELVES. NATURALLY, CHRYSLER CORPORATION HAS ONLY CONTACTED ME BY PHONE, SO THERE IS NO PAPER TRAIL, SAVE MY FEW NOTES WHEN SPEAKING WITH SOME PERSON I CAN BARELY UNDERSTAND. THANK YOU FOR YOUR TIME! *TR UPDATED 02/19/10 UPDATED 10/04/10

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT'S VEHICLE WAS REPAIRED IN 2007 ACCORDING TO NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). ONE YEAR LATER, WHILE ATTEMPTING TO MAKE LEFT TURNS, HE HEARD A LOUD POPPING NOISE COMING FROM THE REAR DRIVER'S SIDE TIRE. HE HAS NOT HAD THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE UPPER PART OF THE RADIATOR ALSO PRODUCED A HAIRLINE CRACK, CAUSING RADIATOR FLUID TO LEAK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO FOUND THE SOURCE OF THE LEAK AT THE RADIATOR TUBE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 81,000. UPDATED 10/14/08. *LJ THE LOWER BALL JOINT FAILED. UPDATED 10/15/08 *JB

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TURNING ONTO A STREET, THE CONTACT CRASHED INTO ANOTHER VEHICLE TRAVELING 40 MPH. THE CONTACT'S VEHICLE WAS DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES OR WARNINGS PRIOR TO THE CRASH. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. A POLICE REPORT WAS FILED. THE CONTACT'S SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 89,000. UPDATED 10/16/08 *BF UPDATED 10/20/08. *JB

MY DAUGHTER WAS DRIVING AND TURNING INTO A PARKING LOT, AS SHE WAS TURNING LEFT TO PARK THE CAR, SHE SAID SOMETHING HAPPENED. SHE GOT OUT OF THE CAR TO FIND THE DRIVERS SIDE WHEEL HAD COLLAPSED. THE UPPER BALL JOINT BROKE OR SEPARATED CAUSING THE TIRE TO COLLAPSE. THIS CAUSED THE JEEP TO BE TOTALLY DISABLED AND I'M SURE WILL BE A VERY EXPENSIVE REPAIR. WHAT IS EVEN SCARIER IS THAT THIS COULD HAVE HAPPENED ON THE HIGHWAY AND SOMETHING MUCH WORSE COULD HAVE OCCURRED. HOW UNSAFE IS THIS VEHICLE!!! PLEASE LOOK INTO THIS VEHICLE. THE SUV HAS NOT BEEN REPAIRED YET. IT IS STILL BEING LOOKED AT. I NOTICED THAT THIS IS NOT THE ONLY COMPLAINT ABOUT THIS PROBLEM. PLEASE TAKE CARE OF THIS SO THAT OUR FAMILIES ARE NOT IN DANGER! *TR

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A SAFETY RECALL NOTICE AND TOOK HIS VEHICLE TO THE DEALER, BUT THEY WERE CLOSED. HE CALLED THE DEALER TO SCHEDULE AN APPOINTMENT AND WAS INFORMED THAT THEY WOULD BE UNABLE TO SERVICE THE VEHICLE FOR AT LEAST A WEEK. THERE HAD BEEN NO FAILURE TO DATE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN.