2002 JEEP LIBERTY Complaints

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE VEHICLE EXHIBITS POOR STEERING AND THE STEERING WHEEL WILL NOT RETURN TO ITS NORMAL POSITION. THE DRIVER STRUCK A PARKED VEHICLE BECAUSE THE WHEEL WOULD NOT TURN IN ORDER FOR HER TO PULL INTO A PARKING SPACE PROPERLY. THE VEHICLE WAS SERVICED FOR TWO NHTSA CAMPAIGN ID NUMBERS (03V460000, 06V288000) REGARDING BOTH FRONT LOWER BALL JOINTS. THE VEHICLE WAS DIAGNOSED WITH FRONT LOWER BALL JOINT FAILURE AGAIN AT 18,000 MILES. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 107,000 AND FAILURE MILEAGE WAS 105,000. THE CONSUMER STATED THAT CHRYSLER WOULD REPAIR THE VEHICLE AT NO COST TO THE OWNER DUE TO THE FACT THAT 2 RECALLS WERE ALREADY PERFORMED. THE CONSUMER FURTHER STATED HAD TO PAY OUT OF POCKED FOR THE REPAIRS. UPDATED 06/02/08 *TR

I WAS ATTEMPTING TO STOP, GOING DOWNHILL ON A DAY IT HAD RAINED BUT WAS NO LONGER RAINING. I HAD MY 4 YEAR OLD DAUGHTER IN THE CAR THE DAY OF THIS INCIDENT. I APPLIED THE BRAKES TO STOP BECAUSE ANOTHER CAR WAS MAKING A LEFT HAND TURN AT THE END OF THE HILL AND THE VEHICLE STARTED TO SLIDE I WAS GOING APPROXIMATELY 25 MILES AN HOUR, AND LUCKILY STARTED TO STOP IN TIME BECAUSE I SLIDE ALMOST 50 FEET AND TURNED THE WHEEL SHARPLY TO AVOID THE CAR. THE JEEP NEVER CAME TO A STOP THE CAR TURNED AND WAS ABLE TO LET OFF THE BRAKES. THE JEEP HAS DONE THIS ON SEVERAL OCCASION PRIOR AND I THOUGHT I NEED BRAKES AND THAT THEM REPLACED. THIS HAPPENED AFTER I HAD NEW BRAKES PUT ON. *TR

I HAVE A 2002 JEEP LIBERTY. THE BALL JOINT SEPARATED AND CAUSED ME TO CRASH INTO A CEMENT WALL ON I-77 IN WEST VIRGINIA. I PICKED UP THE CAR AFTER IT WAS REPAIRED IN WV AND BROUGHT IT HOME. I HAD TO HAVE MORE WORK DONE AFTER I GOT BACK BECAUSE IT STILL WAS NOT RIGHT. THE BALL JOINTS HAVE BEEN REPLACED AT LEAST 4 TIMES. I WAS TOLD BY ONE OF THE MECHANICS THAT THEY WERE STILL USING THE JOINTS THAT WERE CAUSING THE PROBLEM BECAUSE THEY HAD NOT FIGURED OUT HOW TO RE-DESIGN THEM. THE LAST TIME I HAD IT REPAIRED THEY (HOPEFULLY) PUT ONES ON THAT ARE A NEW DESIGN. I HAVE HAD TO HAVE IT TOWED BECAUSE IT WAS UNSAFE TO DRIVE BECAUSE THE JOINT WAS SO BAD -- I CHECK IT REGULARLY! MY INSURANCE COMPANY IS PROGRESSIVE. CHRYSLER SETTLED WITH THEM AND PAID FOR ALL THE REPAIRS AFTER THE CRASH. *TR

I BEGAN TO HEAR A KNOCKING SOUND IN THE FRONT RIGHT WHEEL WELL WHEN I HIT LITTLE CRACKS AND BUMPS IN THE ROAD. LIFTED IT AT A MECHANICS SHOP AND FOUND THE UPPER BALL JOINT WAS ABOUT TO FAIL. HAD TO BUY A NEW ONE SO I WOULDN'T LOSE CONTROL WHILE DRIVING. I INSPECTED THE OLD ONE AND FOUND THE BALL COULD NEARLY HAVE COMPLETE SEPARATION. *TR

DEALER WILL NOT FIX MY SAFETY RECALL. *TR [THE RECALL THAT HAS NOT BEEN FIXED IS THE SAFETY RECALL # F23- LOWER BALL JOINTS. *SMCH]

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE VEHICLE WAS INCLUDED IN TWO PREVIOUS RECALLS REGARDING THE LOWER BALL JOINTS. WHILE DRIVING BETWEEN 30-35 MPH, THE CONTACT SUDDENLY LOST CONTROL OF THE VEHICLE. IT JERKED TO THE LEFT INTO ONCOMING TRAFFIC AND CRASHED. THE VEHICLE WAS TOWED TO A MECHANIC AND IT APPEARED THAT THE UPPER BALL JOINTS SNAPPED OUT OF PLACE, CAUSING THE LOSS OF CONTROL. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 70,000.

2002 JEEP LIBERTY WITH BALL JOINT FAILURE. CONSUMER STATES THAT THE DRIVER SIDE LOWER BALL JOINT SEPARATED CAUSING THE ENTIRE WHEEL ASSEMBLY TO FALL OFF. MECHANIC REPLACED THE DEFECTIVE BALL JOINTS WITH MORE DEFECTIVE BALL JOINTS. *KB THE CONSUMER STATED IT WILL BE THE THIRD TIME THE LOWER BALL JOINTS HAVE BEEN REPLACED FOR THE SAME PROBLEM UNDER THE RECALL. *JB

2002 JEEP LIBERTY: SINCE PURCHASE AT 6K MILES AND 6 MONTHS OLD THE VEHICLE HAS HAD MAJOR ISSUES AND I FEEL UNSAFE DRIVING IT BUT CANNOT GET A NEW CAR AT THIS TIME. TOW BILLS TOPPING $1000 SINCE PURCHASE IN 2003. BETWEEN 2003-2004 THE JEEP WAS AT THE DEALER SEVERAL TIMES DUE TO INTERNAL GRINDING, DIFFICULTY STEERING WHICH INCREASED WHEN BRAKING, AND FELT LIKE IT WAS IN 4HIGH ALL THE TIME. TOOK TO DEALERSHIP BUT THEY COULD NOT FIGURE OUT ISSUE. FIANCE WAS DRIVING & WE HEARD LOUD BANG VEHICLE STARTED JERKING & MAKING A GRINDING NOISE, THEN WE SPUN INTO A MEDIAN AND CAME TO A STOP NOT HITTING ANYTHING LUCKILY. TURNED OFF AND BACK ON AND SEEMED TO WORK FINE. IT BROKE DOWN AGAIN IN LEXINGTON, KY DURING RUSH HOUR TRAFFIC ABOUT 2 DAYS AFTER THE DEALER TOLD ME THE PROBLEM WAS IN THE ANTI LOCK BRAKING SYSTEM. WE LOST ALL GEARS AND STARTED ROLLING BACKWARDS AT A REDLIGHT ALMOST HITTING A CAR UNTIL I PULLED UP EMERGENCY BRAKE. IT HAD TO BE TOWED TO DEALER. TRANSFER CASE HAD CRACKED AND EXPLODED AT LESS THAN 30K MILES. DEALER REPLACED UNDER WARRANTY WITH REFURBISHED PARTS. HAS BROKEN DOWN SEVERAL TIMES WITH SENSOR ISSUES & BATTERY PROBLEMS. HAS BEEN TOWED AT LEAST 3 TIMES WHEN SENSOR PROBLEM WAS NOT PROPERLY FIXED AT DEALER AND OVERLOOKED AS THE PROBLEM. ENTIRE TIME I HAVE OWNED MY JEEP THE STEERING WHEEL HAS HAD A MAJOR SHAKING AND RATTLING ACTION WHICH INCREASES WHEN APPLYING BRAKES DUE TO RECALL ON BALL JOINTS & ISSUES WITH STEERING COLUMN ACCORDING TO DEALERSHIP WHEN ASKED WHY IT WILL NOT DRIVE & BRAKE SMOOTHLY. AFTER FIXING RECALL JEEP WORKED FINE FOR ABOUT 3 MONTHS THEN GOES BACK TO PREVIOUS ISSUES AGAIN. BALL JOINT ISSUE CAUSES MUCH DIFFICULTY IN STEERING AND BRAKING PROPERLY AND MAKES ME FEEL UNSAFE & UNCOMFORTABLE DRIVING IT. I FEEL AS THOUGH THE BALL JOINT ISSUE PRIOR TO & AFTER RECALL REPAIR HAS STILL NOT BEEN FIXED AND SEEMS TO WORSENING. *TR

I WAS TURNING INTO A PARKING LOT WHEN MY FRONT RIGHT TIRE COLLAPSED AND I HIT THE CURB. THIS WAS DUE TO THE BALL JOINTS BEING DEFECTED. AFTER ABOUT A WEEK AND A HALF MY CAR WAS FIXED BY THE DEALERSHIP FOR NO CHARGE. IT CONCERNS ME THAT I WAS NEVER NOTIFIED THAT THERE WAS A SECOND RECALL ON THE BALL JOINTS OR IN FACT FOR THAT MATTER ON THE AIR BAGS OR THE EXTERIOR LIGHTING. THIS ACCIDENT HAPPENED LAST MARCH, I FELT IT WAS NECESSARY TO MAKE A COMPLAINT AFTER SEEING ON THE TV THE INVESTIGATION THAT IS ON GOING WITH THIS PROBLEM. *TR

I WAS TAKING MY DAUGHTER TO SCHOOL AND WAS TURNING LEFT OUT OF OUR DRIVEWAY ONTO A BUSY STATE ROUTE AND MY FRONT RIGHT SIDE WHEEL BROKE COMPLETELY OFF OF THE JEEP. WE WERE GOING ABOUT 15-20 MPH. THIS RUINED THE RIM ON MY JEEP, NOW I DON'T HAVE A SPARE RIM/TIRE ANYMORE. THEY DID PUT A RECALL ON THE UPPER BALL JOINTS AND THAT IS WHAT WAS WRONG WITH MY JEEP, I DID GET REIMBURSED FOR THAT....BUT NOT THE RIM THAT WAS RUINED FROM THE INCIDENT......NOW I AM OUT A SPARE RIM/TIRE. I DID TELL THEM THAT I NO LONGER HAD A SPARE RIM/TIRE AND THEY INDICATED THAT THERE WAS NOTHING THEY COULD DO ABOUT THAT? I HAVE A HARD TIME BELIEVING THAT. I CANNOT BE THE ONLY PERSON THAT THIS HAS HAPPENED TO. *TR 4-23-08 BY E-MAIL FAILURE WAS TO UPPER BALL JOINTS * SMCH