2002 JEEP LIBERTY Complaints

THE FIRST INCIDENT HAPPENED BACK WHEN I FIRST GOT MY JEEP RIGHT BEFORE THE WARRANTY WAS ABOUT TO EXPIRE. IT WAS RUNNING FINE AND HAD NO INDICATION THAT ANYTHING WAS WRONG. IT WAS AROUND THE 35,000 MILE MARK. I WAS DRIVING TO WORK AND MY JEEP JUST STALLED ON ME. I PULLED OFF TO THE SIDE OF THE ROAD, TRIED TO START IT AGAIN, AND NOTHING. SO I CALLED THE DEALERSHIP WHO TOLD ME TO CALL THE 800# FOR THE TOW TRUCK (WHICH TOOK 2 HOURS AT 20 DEGREES....NO HEAT...NOT GOOD). I FOUND OUT THAT WAS ACTUALLY A PISTON AND A ROCKER-ARM ALONG WITH MANY OTHER LITTLE PARTS THAT NEEDED TO BE FIXED IN THE ENGINE.......SO MAJOR ENGINE REPAIR. THE JEEP WAS IN THE SHOP FOR A COUPLE OF WEEKS. AFTER IT WAS FIXED ALL WAS WELL.....UNTIL THE BREAKDOWN FROM THE RECALL....THAT IS MY NEXT COMPLAINT....STAY TUNED!!! :) *TR

I BOUGHT MY 2002 JEEP LIBERTY IN 2006. SEVERAL WEEKS AFTER I PURCHASED IT I NOTICED THAT IF I PLACED HEAVY OBJECTS IN THE TRUNK, OR WENT OVER A LARGE BUMP, THE SPEEDOMETER WOULD FLICK DOWN TO ZERO, AND IN SOME CASES, STAY AT ZERO UNTIL I REMOVED THE ITEMS FROM THE TRUNK. I DIDN'T PAY MUCH ATTENTION TO IT AS I GENERALLY DON'T PUT HEAVY THINGS IN THE TRUNK AND AFTER A WHILE I FORGOT ABOUT IT. SEVERAL MONTHS LATER I NOTICED IT AGAIN, AND THE SPEEDOMETER AND TACHOMETER FLICKED DOWN TO ZERO, EVEN WHEN DRIVING 70. THIS TIME I MENTIONED IT TO SOME FRIENDS AND THEY SUGGESTED THAT IF THESE THINGS DON'T WORK THEN THE CORRECT NUMBER OF MILES DRIVEN IS NOT RECORDED ON THE ODOMETER. I TOOK IT TO THE CARYARD WHERE I PURCHASED IT TO GET ADVICE, BUT SEEING AS THOUGH I DIDN'T BUY IT FROM A JEEP DEALER THEY WEREN'T HELPFUL AND WERE EXPECTING SEVERAL HUNDRED DOLLARS JUST TO FIGURE OUT WHAT THE PROBLEM WAS. I TOOK IT TO A JEEP DEALER AND THEY WERE ALSO NOT MUCH HELP AND WANTED A FEW HUNDRED DOLLARS JUST TO DETERMINE THE PROBLEM. SO BASICALLY, I DON'T KNOW HOW TO PROCEED AS EITHER WAY IT'S GOING TO COST ME AT LEAST SEVERAL HUNDRED DOLLARS (ON WHAT WAS A 4 YEAR OLD VEHICLE WHEN THE PROBLEM FIRST HAPPENED) TO GET THE THING FIXED. *TR

I RECEIVED A RECALL NOTICE ON THE LOWER BALL JOINTS OF MY 2002 JEEP LIBERTY ON 9/26/06. WHEN I WENT TO NORTH POINT JEEP IN WINSTON-SALEM TO ASK TO HAVE THE REPAIRS DONE, THEY TOLD ME THAT THE SUPPLY OF THE NECESSARY PARTS WAS LIMITED AND THAT THEY WOULD PUT ME ON A LIST AND WOULD CALL WHEN THEY HAD A PART FOR ME. A YEAR AND A HALF LATER, NO CALL! I HAVE ASKED REPEATEDLY TO CONFIRM THAT MY NAME IS ON THE LIST AND THEY HAVE REPEATEDLY TOLD ME THAT IT IS. THIS IS THE ONLY CONVENIENT DEALERSHIP FOR ME TO GO TO FOR REPAIRS OR ELSE I WOULD TAKE MY VEHICLE ELSEWHERE! *TR

I PURCHASED MY 2002 JEEP LIBERTY, IN JULY OF 2007. IT HAD BEEN RUNNING WONDERFULLY. TWO AND A HALF WEEKS AGO (03/07/08)WHILE DRIVING ON THE EXPRESSWAY, MY DRIVERS SIDE WHEEL CAME COMPLETELY OFF OF MY CAR. I HAD MY JEEP TOWED TO KWIK KAR AUTO REPAIR. KWIK KAR INFORMED ME THAT MY BALL JOINT HAD COME LOOSE. I HAD THEM TO REPAIR IT AND PAID OUT OF POCKET FOR BOTH THE REPAIR AND THE TOW. ON WEDNESDAY, MARCH 26, 2008, WHILE DRIVING, AGAIN THE WHEEL ON MY JEEP CAME OFF, THIS TIME ON THE PASSENGER SIDE. ONCE AGAIN, I HAD MY JEEP TOWED TO KWIK KAR. THIS TIME THE BALL JOINT ON THE FRONT PASSENGER SIDE HAD COME LOOSE AND CAUSED SIGNIFICANT DAMAGE TO THE WHEEL, ABS SYSTEM, ETC. THE BILL FOR THE REPAIR THIS TIME WAS WAY MORE THAN I COULD AFFORD, SO MY MECHANIC CHECKED WITH CHRYSLER TO SEE IF ANY OF THE PARTS WERE COVERED. HE FOUND THAT THE JEEP LIBERTY WAS UNDER RECALL NOTICE FOR THIS EXACT SAME DEFECT. I CONTACTED CHRYSLER AND WAS TOLD THAT SINCE I DID NOT TAKE MY JEEP TO A CHRYSLER DEALERSHIP THAT I WOULD HAVE TO PAY FOR THE REPAIRS. I WAS ALSO INFORMED THAT THE NEAREST CHRYSLER DEALER THAT WOULD HONOR THIS RECALL AND FIX MY CAR WAS IN ARLINGTON, TX WHICH IS NEARLY 20 MILES FROM MY HOME. I WAS TOLD BY THE CHRYSLER REPRESENTATIVE THAT RECALL NOTICES WERE SENT OUT IN SEPTEMBER OF 2006. SINCE I BOUGHT MY JEEP LIBERTY 10 MONTHS AFTER THE RECALL NOTICES WERE SENT OUT, FROM DRIVETIME AUTO SALES, I NEVER RECEIVED A NOTICE OF RECALL. I WAS TOLD TO CONTACT THE PREVIOUS OWNER OF MY CAR TO GET THE RECALL INFORMATION. SO I CONTACTED DRIVETIME AUTO SALES. I WAS TOLD BY DRIVETIME THAT THEY ARE NOT RESPONSIBLE FOR CHECKING RECALL NOTICES ON THE CARS THAT THEY SELL AND THAT IT IS CHRYSLER'S RESPONSIBILITY TO FIX MY JEEP. I AGAIN CALLED CHRYSLER CUSTOMER SERVICE AND SPOKE TO A SUPERVISOR. I WAS INFORMED THAT CHRYSLER WOULD NOT PAY FOR THE REPAIRS AND IF I PAY FOR THE REPAIRS, THERE IS NO GUARANTEE THAT I WOULD BE REIMBURSED. *TR LOWER BALL JOINTS*SMCH

3 ROCKER ARMS IN ENGINE HAS HAD TO BE REPLACED OVER A 1 YR TIME SPAN WITH LESS THAN 56000 MILE AND 6 YRS OLD. REAR WINDOW MOTORS HAVE BEEN REPLACE AND NOW HAVE TO BE REPLACED AGAIN UNDER LITTLE TO NO USE. THIS VEHICLE I FEEL IS A LEMON AND NEEDS TO BE LOOKED AT. CONTACT TO THE DEALER AND MANUFACTURE HAS PROVEN TO BE NO USE OF HELP. THE DATE I HAVE LISTED IS THE RECENT OCCURRENCE AND I FEEL THIS ENGINE IS GOING TO LEAD TO A CRASH IF ACTION IS NOT TAKEN. ALL SERVICES HAS BEEN KEPT REGULARLY. THE NIGHT HOME FROM WORK WAS VERY SCARY IN I DIDN'T KNOW IF THE CAR WAS GOING TO BLOW UP OR LEAD TO A CRASH. PLEASE HELP ME CHECK INTO WHETHER THERE IS MORE EVENTS OF THIS NATIONWIDE THAT ARE SIMILAR. *TR

I HAVE A 2002 JEEP LIBERTY. MY CAR WAS GIVING ME PROBLEMS. SO I TOOK IT TO THE SHOP. THEY TOLD ME THAT MY UPPER BALL JOINTS NEEDED TO BE CHANGED AT A COST OF $963.00. I TOLD THEM THAT IT HAD BEEN RECALLED. THEY TOLD ME THAT IT WAS ONLY THE LOWER BALL JOINTS. I DID RESEARCH ONLINE AND IT SEEMS LIKE I'M NOT THE ONLY PERSON WHO HAD TO CHANGE THE UPPER BALL JOINTS TOO. I REALLY THINK IT SHOULD BE RECALLED TOO, BEFORE MORE PEOPLE OUT THERE GET HURT. *TR

I HAVE HAD THE JEEP LIBERTY SINCE 02. RIGHT BEFORE THE VEHICLE REACHED 100,000 THE REAR PASSENGER SIDE LOCK BEGAN TO MAKE ODD NOISE WHEN USING AUTO LOCKED TO UNLOCK. THEN AFTER ARRIVING TO 100,000 MY SPEEDOMETER WHEN HAY WIRE (WHEN IM GOING 60MPH IT SAYS IM GOING 0). NOW BENEATH THE GLOVE COMPARTMENT ITS FALLING APART...ITS MAKES ME WONDER...IS THAT WHY THERE WARRANTY IS ONLY UP TO 100,000? *TR

2002 JEEP LIBERTY ENGINE PROBLEMS DUE TO SLUDGE. CONSUMER STATES THAT THE ENGINE LIGHT ILLUMINATED DUE TO THE ENGINE HAVING SLUDGE IN IT FROM INFREQUENT OIL CHANGES AND/OR WEAK GASOLINE. DEALER STATED THE ENGINE NEEDED TO BE REPLACED BUT DECIDED NOT TO REPLACE IT, BECAUSE OF THE CIRCUMSTANCES WHICH CAUSED THE ENGINE TO BE IN NEED OF REPLACEMENT. *KB THE DEALER REPLACED THE CYLINDER HEADS AND EVAPORATION HOSE. THE ENGINE OVERHEATED, HOWEVER THE DEALER STATED EVERYTHING CHECKED OUT OK AND WAS PROBABLY HARD AIR. *JB

JEEP LIBERTY 2002 HAS VIBRATION IN THE STEERING WHEEL THAT MAKES CONTROLLING THE JEEP VERY DIFFICULT AT SPEEDS OVER 60 MILES AN HOUR. THEN I WAS ON THE FREEWAY AND I HAD A TOTAL LOSS OFF POWER ALL MOST CAUSING ACCIDENTS THE DEALERSHIP SAID THAT THE ENGINE NEEDS TO BE TORN APART AND INSPECTED AND A RECALL OF BALL JOINTS DONE THE WORK TOOK THEM OVER A YEAR AND THE PROBLEM STILL CONTINUES THEIR IS NO WARRANTY AND I WAS CHARGED FOR THE RECALL REPAIR WORK I ASKED FOR THE INSPECTION REPORT SHOWING THE WORK ON THE ENGINE HEADS AND RECALL WORK DONE WHEN I PICKED UP MY JEEP THEY GAVE ME AN INVOICE THAT SHOWED BATTERY AND SPARKPLUG FOR $2085.00 FAILING TO PRESENT ME WITH REPORTS I ASKED FOR THEY SAID ALL WORK IS WARRANTED FOR 1YR 12,000 MILES I DROVE THE JEEP LIBERTY BACK TO SERVICE DEPT AFTER HAVING ANOTHER FACILITY LOOK AT THE ENGINE TO CONFIRM IF WORK HAD BEEN DONE IT HAD NOT BEEN TOUCHED REPORTED THE MECHANIC AND I AM NOW SCARED TO DRIVE OR OWN THIS VEHICLE . *TR

THIS COMPLAINT REGARDS SAFETY RECALL F23 FOR OUR 2002 JEEP LIBERTY. WHEN WE RECEIVED NOTIFICATION OF THE RECALL, WE CONTACTED OUR LOCAL JEEP DEALERSHIP IN HOUSTON, TX. THEY INFORMED US THAT THE PART WAS ON BACK-ORDER AND WOULD CONTACT US WHEN IT ARRIVED. THAT WAS OVER A YEAR AGO AND OUR CAR HAS NEVER BEEN FIXED, NOR HAS ANYONE CONTACTED US ABOUT THE PART. WE FOLLOWED UP WITH THE DEALERSHIP SEVERAL TIMES; EACH TIME WE WERE INFORMED THE PART WAS NOT AVAILABLE. WE HAVE NOT YET HAD AN INCIDENT OR CRASH, BUT CONSIDER THIS UNACCEPTABLE. *TR