2002 JEEP LIBERTY Complaints

FAILURE OF DAIMLER CHRYSLER AND LOCAL DEALER TO REMEDY A RECALL WITHIN A REASONABLE TIME. AFTER 2 1/2 MONTHS THEY SAY IT WILL BE 2-3 MORE WEEKS BEFORE PARTS ARE AVAILABLE. I THOUGHT THE RECALL NOTICE SAID THE CAR COULD CRASH WITHOUT PRIOR WARNING. WHEN I CALLED AGAIN TODAY I WAS TOLD TO WAIT ANOTHER 2-3 WEEKS! *NM

RECEIVED SAFETY RECALL NOTICE BACK IN NOVEMBER 2006. ALL DEALERSHIPS IN THE AREA DO NOT CARRY PARTS THAT NEED TO BE REPLACED. PARTS ARE CLAIMED TO BE BACK-ORDERED. IF THEY SEND OUT SAFETY RECALL NOTICES, DEALERSHIPS SHOULD BE CARRYING REPLACEMENT PARTS!! NO INJURIES YET, BUT JUST WAITING FOR SOMETHING TO HAPPEN. *NM

2003 JEEP LIBERTY SPORT WITH CONCERNS ABOUT RECALL F23 -LOWER BALL JOINTS CUSTOMER WANTS TO BE COMPENSATED FOR DAMAGE**CC THE CONSUMER ONLY RECEIVED REIMBURSEMENT FOR THE TWO DEFECTIVE BALL JOINTS. THE CONSUMER WANTS TO BE COMPENSATED FOR THE DAMAGE TO THE VEHICLE. THE AXLE ASSEMBLY, A-ARMS AND SWAY BARS WERE DAMAGED AS A RESULT OF THE FAULTY BALL JOINTS. *JB

2002 JEEP LIBERTY WITH CONCERNS ABOUT RECALL ON FRONT SUSPENSION LOWER BALL JOINTS**CC THE CONSUMER STATED THE RIGHT BALL JOINT FELL OFF THE VEHICLE ON THE RIGHT SIDE AND CAUSED DAMAGE TO THE VEHICLE PRIOR TO THE RECALL. THE CONSUMER THEN RECEIVED A RECALL REGARDING THE BALL JOINTS, WHEN HE WENT TO THE DEALER TO HAVE OTHER WORK DONE, HE INQUIRED ABOUT THE RECALL AND WAS TOLD HE WOULD BE PLACED ON A LIST. THE CONSUMER STATED WHILE DRIVING, THERE WAS A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE AND SUSPECTED THERE MIGHT BE A PROBLEM WITH THE BALL JOINTS AGAIN. THE CONSUMER WAS INFORMED THE BALL JOINTS ON BOTH SIDES HAD FAILED AND ADDITIONAL DAMAGE WAS DONE TO THE KNUCKLE. THE VEHICLE WAS REPAIRED. *JB

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE DRIVER CALLED THE DEALER IN DECEMBER TO SCHEDULE AN APPOINTMENT RE GARDING RECALL 06V288000. THE DEALER STATED IN JANUARY THAT THEY ONLY RECEIVED 4 LOWER BALL JOINTS , AND THAT SHE WAS NUMBER 36 ON THE WAITING LIST. THE CONTACT DROVE 80 MILES PER DAY OR MORE ON THE EXPRESSWAY AND WAS CONCERNED ABOUT THE SAFETY RISK INVOLVED. THE CURRENT VEHICLE MILEAGE WAS 80,000. THERE WERE NO OTHER FAILURES AT THIS TIME. *AK

TL*- THE CONTACT HAS A 2002 JEEP LIBERTY. RECEIVED RECALL 06V288000 CONCERNING THE LOWER BALL JOINT. THE CONTACT CALLED THE DEALERSHIP IN HIS AREA SINCE NOVEMBER 2006, AND AT THAT TIME THEY STATED THAT IT COULD TAKE 4-12 WEEKS IN ORDER FOR THEM TO SET UP SERVICE. THE CONTACT STILL HAS NOT RECEIVED A CALL BACK FROM THE DEALERSHIP. CURRENT AND FAILURE MILEAGE WERE 49000. *AK

ALL MAINTENANCE DONE AS PER JEEP'S REQUIREMENTS. 3.7 V6 HEAD GASKET BLEW AT 128,500 NEEDED TO REPLACE ENGINE. *NM

TL* - THE CONTACT CALLED REGARDING RECALL 06V288000 FOR THE 2002 JEEP LIBERTY CONCERNING THE LOWER BALL JOINTS. THE CONTACT STATED HE HAS BEEN WAITING APPROXIMATELY 1 1/2 MONTHS FOR THE LOWER BALL JOINT PART. THE DEALER ADVISED THE CONTACT HE WILL BE CALLED WHEN THE PART ARRIVED. THE VEHICLE HAS APPROXIMATELY 62,000 MILES. THE CONTACT HAS NOT EXPERIENCED ANY PROBLEMS WITH THE VEHICLE TO DATE. *AK UPDATED 2/27/2007 - *NM

TL*- THE CONTACT STATED THAT HE HAS A 2002 JEEP LIBERTY , AND RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS. HE CALLED THE DEALER TO MAKE AN APPOINTMENT AND THE DEALER STATED THAT CHRYSLER WAS ONLY GIVING OUT THREE (3) PARTS PER WEEK AND HE FELT THAT THAT WAS NOT ACCEPTABLE. THE VEHICLE HAS NOT HAD A FAILURE TO DATE. THE CURRENT MILEAGE WAS 62000 MILES.

ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - CHRYSLER BRAND SITE BRIEF DESCRIPTION: FIXING MY RECALL ALMOST TURNING OUT DEADLY LOSING CONTROL OF MY FRONT BRAKES COMMENTS: TODAY MY WIFE AND I PICKED UP HER JEEP LIBERTY AFTER HAVING THE FRONT BALL JOINTS REPLACED (IT WAS A SAFETY RECALL) FROM KONA AUTO CENTER IN KAILUA KONA, HI. KONA IS 45 MILES FROM MY TOWN OF KAMUELA. MY WIFE DROVE THE CAR HOME AND EVERY TIME SHE STEPPED ON THE BRAKES, THE FRONT BRAKES MADE A LOUD CLUNK, LOUDER EACH TIME. SHE ALSO NOTICED A RATTLING SOUND. WHEN SHE CAME TO A TRAFFIC LIGHT IN TOWN. THE CAR ALMOST DIDN'T STOP. SHE HAD TO DOWN SHIFT AND EVEN HAD TO USE THE EMERGENCY BRAKES TO KEEP FROM REAR ENDING THE CAR IN FRONT OF HER. I TEST DROVE THE CAR THERE WAS SOMETHING VERY WRONG. I STARTED TO DRIVE BACK TO KONA. I TO HAD TO DOWN SHIFT AND USE THE EMERGENCY BRAKE TO STOP. IF I TOUCHED THE BRAKE, THE FRONT BRAKES WOULD MAKE A LOUD BANG AND THEN WOULD RATTLE, WITH NO STOPPING POWER. HALF WAY BACK I HAD TO STOP. I CRAWLED UNDER THE CAR AND FOUND TO MY AMAZEMENT THAT ONE BOLT ON EACH FRONT BRAKE CALIPER WAS MISSING AND THE OTHER BOLT WAS ONLY FINGER TIGHT. I CALLED THE KONA AUTO CENTER AND SPOKE WITH THE SERVICE MANAGER JEFF. I TOLD HIM I WAS ON MY WAY AND HOW DANGEROUS MY SITUATION WAS. JEFF MET ME AS I ARRIVED. HE ASKED ME WHAT I WANTED. I TOLD HIM I JUST WANTED THE TWO BOLTS PUT BACK AND TORQUE ALL THE HARDWARE AND THE BRAKES CHECKED. I ALSO TOLD HIM TO TELL ALL HIS EMPLOYEES THAT ANY TIME THEY TOUCH/DISCONNECT ANY BRAKE SYSTEM THEY BETTER PAY ATTENTION. MY FAMILY LIVES DEPEND ON THEM. HE OFFER ME SOME FREE SERVICING, BUT I TOLD HIM THAT HIS KONA SHOP HAS ALREADY LOST MY BUSINESS. I TYPICALLY DO ALL MY OWN MAINTENANCE. I WOULD THINK I COULD TRUST THE DEALERSHIP, BUT NOW I KNOW BETTER... PLEASE CHECK INTO THIS AND EMAIL ME BACK. VIN: 2W176146, MILEAGE: 78000, SERVICING DEALER: KONA AUTO CENTER. *NM