2002 JEEP LIBERTY Complaints

ON SEPTEMBER 30,2006 I RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS ON MY 2002 JEEP LIBERTY. I HAVE CALLED A COUPLE OF DIFFERENT DEALERSHIPS TO TRY TO GET THIS REPAIR AND HAVE BEEN TOLD OVER AND OVER AND OVER THAT THE PARTS HAVE NOT BEEN MADE AVAILABLE FOR THIS SERVICE. IT IS NOW FEBRUARY 1,2007 AND I WAS JUST TOLD THAT I AM NUMBER 29 ON A WAITING LIST FOR PARTS THAT ARE NOT AVAILABLE. I HAVE BEEN TOLD THAT THIS DEALERSHIP IS ONLY RECEIVING 3 KITS AT A TIME AND NOT RECEIVING A SHIPMENT EVERY WEEK SO IT WILL STILL BE A LONG WAIT TO MAKE MY JEEP SAFE FOR MYSELF AND MY CHILDREN TO RIDE IN. PERSONALLY I THINK THIS IS RIDICULOUS!! I CALLED THE DAIMLER CHRYSLER CORPORATION AND THEY HAVE A RECORDING TELLING ME TO BE PATIENT AND WORK WITH MY LOCAL DEALERSHIPS. *NM

DEALES HAVE ME WAITING SINCE SEP 27,2006 FOR A LOWER BALL JOINT FOR MY JEEP LIBERTY 2002 THEY HAVE TO CHANGE . I WAS TOLD THAT THEY WILL CALL ME BECAUSE THEY HAVE TO SEND FOR THE BALL JOINT BECAUSE THEY DONT HAVE IT EVEN WITHOUT LOOKING TO MY VEHICLE

JEEP LIBERTY RECALLED FOR LOWER BALL JOINTS**CC THE DEALER HAS FAILED TO RESOLVE THE PROBLEM. *NM

THIS PROBLEM OCCURRED WHILE DRIVING ON THE FREEWAY. FIRST THE SPEEDOMETER STARTED GOING BACK AND FORTH BETWEEN 0 AND 60 THEN ALL ELECTRICAL POWER STARTING SHUTTING DOWN. HEADLIGHTS, INTERIOR LIGHTS AND ALL METERS STOPPED WORKING. THEN THE VEHICLE STARTED STALLING. THE VEHICLE IS NOT THAT OLD AND IT WAS THE COMPUTER THAT NEEDED TO BE REPLACED. I HAVE HEARD MANY PEOPLE COMPLAINING OF THIS AND THOUGHT I SHOULD MAKE SOMEONE AWARE OF IT. *NM

MY DAUGHTER IS DRIVING A 2002 JEEP LIBERTY, WITH A RECALL, F23-LOWER BALL JOINTS. I HAVE A PROBLEM WITH THE LENGTH OF TIME IT IS TAKING TO HAVE THIS FIXED. THE DEALER SAYS,THAT THEY HAVE TROUBLE GETTING THE PARTS TO REPAIR IT. HE SAID THAT SOME PEOPLE HAVE BEEN WAITING SINCE OCTOBER TO GET THE PARTS. IF CHRYSLER CARES ABOUT PEOPLES LIVES, THEY WOULD PRODUCE MORE PARTS, FASTER. *JB

DAIMLER CHYRSLER RECALL F23. I RECEIVED THE RECALL LETTER FOR MY JEEP LIBERTY AROUND 11/10/06 AND CALLED THE DEALER TO SCHEDULE THE APPT. TO CORRECT THE PROBLEM APPROXIMATELY 11/20/06. I WAS TOLD AT THAT TIME THAT THERE WERE 30 PEOPLE IN FRONT OF ME AND THAT MY NAME WOULD BE PUT ON A LIST. I CALLED DECEMBER 18TH AND WAS TOLD THEY WERE WORKING THROUGH THE LIST AND IT WOULDN'T BE MUCH LONGER. I CALLED 01/25/07 (OVER 2 MONTHS LATER AND GOT THE SAME STORY). I QUESTIONED THE SERVICE MANAGER ABOUT THE DELAY AND HE STATED THAT JEEP WOULD ONLY GIVE THEM PARTS TO COMPLETE 3 VEHICLES A WEEK AND THAT I HAD 20 PEOPLE IN FRONT OF ME ON THE LIST. I ASKED HIM IF THEY HAD ONLY COMPLETE 10 VEHICLES SINCE 11/20/06 AND HE SAID YES. I AM CONCERNED BECAUSE THE RECALL LETTER SAYS STEERING CAN BE LOST WITHOUT WARNING AND BASED ON JEEP'S CURRENT PROGRESS IT MAY BE 4 OR 5 MORE MONTHS BEFORE THIS WORK IS COMPLETE. I DO NOT BELIEVE THIS RECALL IS BEING HANDLED IN A REASONABLE MANNER AND TIME FRAME. *JB

CHRYSLER JEEP HAS A RECALL ON LOWER BALL JOINTS. CONSUMER CAN'T GET AN APPOINTMENT TO GET CAR FIXED. **NAR**CC THE CONSUMER HAD TO BE PUT ON A WAITING LIST BECAUSE THE PART WERE COMING IN 2-3 AT A TIME.

TL* - THE CONTACT OWNS A 2002 JEEP LIBERTY WHICH HAS A SAFETY RECALL 06V288000. THE CONTACT WOULD LIKE TO MAKE A COMPLAINT CONCERNING THE LENGTH OF TIME IT WAS TAKING DAIMLER CHRYSLER TO MAKE THE SAFETY REPAIRS ON THE LOWER BALL JOINT. *AK THE CONSUMER HAS MADE SEVERAL ATTEMPTS TO GET THE RECALL REPAIRS MADE TO NO AVAIL. UPDATED 02/13/07.*JB

TL* - THE CONTACT RECEIVED RECALL LETTER 06V288000 FOR THE REPLACEMENT OF THE LOWER BALL JOINT ON THE 2002 CHRYSLER JEEP LIBERTY. THE CONTACT STATED THAT SHE IMMEDIATELY CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE CONTACT WAS TOLD THAT SHE COULD NOT BE PUT ON A WAITING LIST AND THAT IT WAS FIRST COME, FIRST SERVE BECAUSE IT IS A SAFETY PROBLEM. SHE WAS ALSO TOLD THAT IF SHE HAD AN APPOINTMENT AND SOMEONE CAME TO THE DEALER BEFORE SHE ARRIVED THEY WOULD BE GIVEN THE PART. THE CONTACT'S VEHIC HAS NOT EXPERIENCED ANY PROBLEMS AT THIS TIME. *AK

I'M WRITING TO FILE A COMPLAINT AGAINST MICHAEL STEAD AUTOMOTIVE IN WALNUT CREEK, CALIFORNIA. I RECEIVED A RECALL NOTICE REGARDING SAFETY RECALL F23 - LOWER BALL JOINTS ON 11/15/06. I PHONED THE DEALER A WEEK LATER (DIDN'T MARK THE EXACT DATE AS I WASN'T AWARE IT WOULD BE SUCH A PROBLEM). I WAS TOLD THE PARTS WERE ON BACKORDER AND WOULD BE IN WITHIN TWO TO THREE WEEKS. THEY TOOK MY NAME AND NUMBER AND I WAS TOLD I WOULD BE PHONED TO MAKE AN APPOINTMENT. I NOW FOLLOWED ON 1/22/07 ONLY TO BE TOLD THAT THEY HAVE A "PILE" OF NAMES AND ITS TAKING A WHILE TO GET THROUGH THEM. I'M 19TH ON THE LIST AND THEY RECEIVE THE PARTS "PERIODICALLY" AND I'LL BE CALLED WHEN IT'S MY TURN. I WAS ALSO TOLD WHEN I ASKED ABOUT THE SAFETY OF THIS RECALL THAT, "IT'S NOT URGENT, ONLY BEING DONE FOR NOISE." HOWEVER, THE RECALL NOTICE SAYS, "WATER MAY ENTER INTO THE FRONT SUSPENSION LOWER BALL JOINTS ON YOUR JEEP AND CAUSE THE BALL JOINT TO CORRODE AND SEPARATE CAUSING A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." TWO VERY DIFFERENT STATEMENTS. WE TRANSPORT TWO SMALL CHILDREN IN THIS CAR DAILY AND THIS IS NOT SOMETHING I'M WILLING TO ACCEPT. WE RECEIVED A RECALL NOTICE BUT THE DEALER IS DRAGGING THEIR FEET, NO DOUBT BECAUSE IT'S NOT A PAID SERVICE FOR THEM. IF AN ACCIDENT DOES OCCUR DUE TO THIS I WANT THIS COMPLAINT ON RECORD. THIS IS SIMPLY UNACCEPTABLE SERVICE AND I WOULD HOPE YOU'D FOLLOW UP. *JB