2002 JEEP LIBERTY Complaints

DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F23 WAS RECEIVED REGARDING THE FRONT LOWER BALL JOINTS. THE DEALER WAS CONTACTED WHO EXPRESSED THAT THEY ONLY RECEIVE 3 REPAIR KITS A WEEK TO PERFORM THE RECALL REMEDY REPAIR. THE CONTACT WAS CURRENTLY #41 ON THE WAITING LIST. THE CONTACT HAD BEEN ON THE LIST FOR 2 MONTHS.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL #06V288000 ON THE VEHICLE REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD TRIED TO SCHEDULE AN APPOINTMENT ON THREE OCCASIONS, BUT THE DEALER REFUSED TO SCHEDULE A DATE UNTIL THE REPLACEMENT PARTS WERE AVAILABLE, AND RECOMMENDED THE CONTACT TO CALL EVERY DAY TO CHECK FOR UPDATES ON THE PARTS. THE CONTACT EXPRESSED CONCERN THAT IT WAS A MAJOR INCONVENIENCE FOR A PERSON WHO HAD A DAILY JOB, TO CONTACT THE DEALER EVERYDAY FOR UPDATES.

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE FRONT LEFT LOWER BALL JOINT FRACTURED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, A NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

I RECEIVED A SAFETY RECALL F23 FROM DAIMLER CHRYSLER STATING THAT THERE WAS A PROBLEM WITH THE LOWER BALL JOINTS ON MY 2002 JEEP LIBERTY. MY WIFE CALLED AND HAD THE PART ORDERED FROM A LOCAL DEALER. IT WAS ORDERED ON 11-16-6 AT 430PM. I WAS DRIVING TO WORK ON 12-1-06, IN MY 2002 JEEP LIBERTY, AND LOST CONTROL OF THE JEEP WHILE HEADING SOUTHBOUND ON HWY 43 (IN WISCONSIN). AS I LOST CONTROL OF THE VEHICLE, I ATTEMPTED TO CORRECT THE WHEEL DIRECTION, BUT HAD NO SUCCESS. THE JEEP WAS OUT OF CONTROL. THE JEEP WENT PERPENDICULAR WITH THE LANES AND ENDED UP FLIPPING OVER. I WAS THE RESTRAINED DRIVER WHILE THE JEEP FLIPPED ONE COMPLETE ROLL AND CAME TO A STOP IN THE DITCH. I WAS ALERT ENOUGH TO CALL 911, AND WAS PICKED UP BY PARAMEDICS AND TAKEN TO SAINT NICHOLAS HOSPITAL IN SHEBOYGAN, WI. AFTER BEING DISCHARGED FROM THE EMERGENCY ROOM, I CALLED THE GARAGE AT WHICH MY JEEP WAS TOWED. THEY INFORMED ME THAT MY JEEP "HAS BEEN TOTALED". I WOULD LIKE THIS COMPLAINT TO GO ON FILE AND WOULD LIKE TO KNOW HOW THIS PROBLEM WILL BE RECTIFIED. I AM STILL AWAITING A CALL FROM THE DEALERSHIP TO INFORM ME THAT MY PART HAS COME IN, BUT I NO LONGER AM ABLE TO DRIVE THIS VEHICLE. PLEASE ADVISE ME AS TO MY NEXT STEP. I AM EXPECTING A CALL FROM MY STATE FARM AGENT ON MONDAY AND WILL UPDATE THEM TO THIS MATTER. MY INJURIES WERE MINOR, BUT I AM NOW SHORT A VEHICLE. I WOULD LIKE TO KNOW HOW JEEP WILL BE HANDLING THIS SITUATION AND HOW I SHOULD BE HANDLING THIS. PLEASE CALL OR EMAIL ME WITH INFORMATION. THANKS, LARRY THOMAS. *NM

I RECEIVED THE SAFETY RECALL F23 09/27/06. I SCHEDULED AN APPOINTMENT TO HAVE THE LOWER BALL JOINT REPLACE THE FIRST WEEK IN OCTOBER. WHEN I ARRIVED AT THE DEALER I WAS TOLD THAT THE PARTS WERE BACK ORDERED AND I WOULD HAVE TO COME BACK. I WAS TOLD ON 11/10/06 IT WOULD BE ANOTHER WEEK TO 10 DAYS AND CALLED AGAIN ON 12/01/06 AND WAS TOLD THAT DAIMLERCHRYSLER WAS ONLY RELEASING 3 PARTS AT A TIME TO THEM. I HAVE AN INFANT AND CAN NOT BELIEVE THAT DAIMLERCHRYSLER ISSUED A RECALL SAYING WE COULD LOSE STEERING CONTROL WITH NO WARNING AND THEY ARE NOT SUPPLYING THE PARTS TO FIX IT QUICKLY. *NM

I HAVE RECEIVED A SAFETY RECALL NOTICE (F23) FOR THE LOWER BALL JOINTS ON MY 2002 JEEP LIBERTY. I HAVE CONTACTED THE RUSSELLVILLE,ARKANSAS (I AM ATTENDING SCHOOL AND WORKING THERE) LOCATION SEVERAL TIMES. EACH TIME I HAVE CALLED THEY HAVE TOLD ME PARTS ARE ON BACKORDER AND TO CALL BACK. I AM CONCERNED BECAUSE THIS WAS A BACKORDER AND THE PROBLEM SHOULD BE ABLE TO BE FIXED IN A TIMELY MANNER. *NM

DT*: THE CONTACT STATED WHEN THE REAR PASSENGER SEAT WAS LOWERED, THERE WAS AN AUDIBLE POPPING NOISE. WHEN THE SEAT WAS RAISED BACK UP, THE HOUSING TO THE SEAT BELT BUCKLE ASSEMBLY WAS FOUND TO HAVE FRACTURED AWAY FROM THE ASSEMBLY AND LANDED ON THE FLOORBOARD OF THE VEHICLE. THERE WAS ALSO DISCOLORATION IN THE FRACTURED AREA OF THE BUCKLE ASSEMBLY. A SERVICE DEALER WAS CONTACTED, WHO STATED THAT THEY DID NOT HAVE AUTHORITY TO REPLACE THE PART FREE OF CHARGE. THE MANUFACTURER WAS ALSO NOTIFIED, WHO PROVIDED THE SAME RESPONSE.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A POPPING NOISE COMING FROM THE FRONT SUSPENSION. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.

RECEIVED RECALL 11/01/06 F23 LOWER BALL JOINTS DAIMLER CHRYSLER. I CALLED MY DEALER WHEN I RECEIVED IT THEY SAID THEY WERE BOOKED WITHOUT PARTS UNTIL JANUARY TO CALL BACK. I CALLED THE 1-888 # AND THEY SAID THEY WOULD SEND ME SOMETHING IN THE MAIL. I HAVE NEVER HEARD BACK AND AM HAVING A LOT OF STEERING NOISE IN THE FRONT END OF MY JEEP. *NM