2002 JEEP LIBERTY Complaints

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A PRONOUNCED VIBRATION WITHIN THE FRONT SUSPENSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL # 03V460000, WHICH PERTAINS TO THE LOWER BALL JOINT, WAS RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE SERVICE MANAGER INFORMED THE CONTACT THAT THERE WAS A SHORTAGE IN PARTS. THE CONTACT THEN NOTIFIED THE MANUFACTURER, WHO GAVE THE SAME RESPONSE.

DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED # 03V460000 REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE DEALER WAS CONTACTED, WHO STATED THAT THE RECALL PART WAS UNAVAILABLE TO PERFORM THE RECALL WORK; THE MANUFACTURER HAD NOT SHIPPED OUT THE RECALL PARTS FOR OVER A MONTH. THE CONTACT WAS WAITING FOR PARTS TO ARRIVE FOR THE RECALL WORK.

DT*: THE CONTACT STATED RECALL # F23 WAS RECEIVED FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, THE CONTACT CALLED TO SCHEDULE THE RECALL REPAIR WITH THE SERVICE DEALER. WHEN THE VEHICLE WAS TAKEN IN FOR THE SCHEDULED SERVICE, THE DEALER INFORMED THE CONTACT, THE PARTS WERE NOT AVAILABLE. WHEN THE CONTACT RETURNED THE FOLLOWING WEEK AS REQUESTED, THE PARTS WERE STILL NOT AVAILABLE AND NO DATE COULD BE PROVIDED. THE MANUFACTURER WAS NOTIFIED. UPDATED 12/05/06. *JB

DT*: THE CONTACT STATED WHILE DRIVING 45 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE PULLED HARD TO THE RIGHT. PRIOR THE INCIDENT THE VEHICLE WAS SUBJECT TO RECALL #03V460000 WHERE THE SUSPENSION CONTROL ARM WAS REPLACED. THE CONTACT ASKED THE DEALERSHIP IF THE ALIGNMENT WAS INCLUDED IN THE RECALL AND THEY INDICATED THAT ALIGNMENT WAS PART OF THE VEHICLE'S NORMAL MAINTENANCE. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THE DEALERSHIP STATEMENT. THE CONTACT WAS CONCERN BECAUSE THE MISALIGNMENT CREATED BY THE SUSPENSION REPAIRS COULD BE THE CAUSE OF A FATAL ACCIDENT.

JEEP IS FAILING TO PROVIDE PARTS TO DEALERS FOR A RECALL THAT WAS ISSUED ON 2002 JEEP LIBERTY'S. THEY SHOULD BE PROVIDING PARTS FOR RECALLS BEFORE THEY SEND PARTS TO THE ASSEMBLY LINES. THEY HAVE A DUTY TO PROVIDE REPAIRS TO CURRENT CUSTOMERS. *NM

DT*: THE CONTACT STATED THE REPLACEMENT PART FOR RECALL F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, WAS NOT AVAILABLE AT THE SERVICE DEALER. THE VEHICLE WAS ADDED TO A WAIT LIST OF 60 OTHER VEHICLES WAITING FOR THE PART. THE SERVICE DEALER WAS NOT RECEIVING THE PARTS AT 3 A WEEK AS OTHER DEALERS WERE. THE VEHICLE WAS ADDED TO OTHER WAIT LISTS. THE MANUFACTURER INFORMED THE CONTACT A REFUND WOULD NOT BE MADE IF AFTERMARKET PARTS WERE USED.

DT*: THE CONTACT STATED AFTER RECEIPT OF NHTSA RECALL LETTER # 06V288000 REGARDING LOWER BALL JOINTS, AN ATTEMPT WAS MADE TO SCHEDULE REMEDY REPAIRS WITH THE SERVICE DEALER. THE SERVICE DEALER DETERMINED AN APPOINTMENT COULD NOT BE MADE UNTIL PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED, HOWEVER THE MANUFACTURER WAS GOING BE CONTACTED FOR FURTHER DETAILS.

DRIVERS SEAT BELT BUCKLE (FEMALE END) RELEASE REMAINS RETRACTED AFTER RELEASE OF THE MALE END. THE BUTTON EITHER MUST BE PRIED BACK UP TO LATCH THE SEAT BELT, OR, AFTER NUMEROUS TRIES, THE SEAT BELT BUCKLE FEMALE END WILL SECURE IN THE MALE END. DCC HAS REFUSED TO CORRECT THE DEFECT, AS THE VEHICLE IS OUT OF WARRANTY. *JB