2002 JEEP LIBERTY Complaints

DT*: THE CONTACT STATED THE RECALL NOTICE # F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, WAS RECEIVED IN EARLY SEPTEMBER OF 2006. ON 09/20/06 THE CONTACT TRIED TO SCHEDULE A RECALL REPAIR AT 4 SEPARATE SERVICE DEALERS, WHO ALL ASKED THE CONTACT TO CALL BACK IN TWO WEEKS, BUT WOULD NOT PROVIDE AN ESTIMATED WAIT TIME FOR SERVICE OR ADD THE CONTACT TO A WAIT LIST. WHEN THE MANUFACTURER WAS NOTIFIED, THE CONTACT WAS INFORMED THE VEHICLE SHOULD BE PARKED UNTIL REPAIRS WERE POSSIBLE. UPDATED 11/30/2006 - *NM

DT*: THE CONTACT STATED THE MANUFACTURER WAS NOT PROVIDING THE RECALL PARTS NEEDED FAST ENOUGH FOR RECALL # F23, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE CONTACT TRIED TO SCHEDULE THE RECALL SERVICE IN EARLY OCTOBER OF 2006. THE VEHICLE WAS PLACED ON A WAITING LIST FOR THE BACKORDERED PARTS. THE MANUFACTURER WAS NOT CONTACTED. UPDATED 12/1/20006 - *NM

DT*: THE CONTACT STATED THERE WAS A RECALL ON THE LOWER SUSPENSION BALL JOINT CONTROL ARM #06V288000. THE RECALL REPAIR WAS NOT PERFORMED IN A TIMELY MANNER. BOTH THE SERVICE DEALER AND MANUFACTURER DETERMINED IT WOULD TAKE 18 WEEKS TO PERFORM THE REMEDY REPAIR. WHEN THE CONTACT WAS INFORMED OF THE WAIT TIME FOR REPAIRS AFTER WAITING TWO MONTHS. THE CONTACT EXPRESSED THAT IT IS NOT THEIR INTENTION TO BE JUMPED AHEAD IN LINE BUT THE MANUFACTURER NEEDS TO BE ACCOUNTABLE FOR THEIR RECALL.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # F23, FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED, AND THE SERVICE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE SERVICE DEALER INFORMED THE CONTACT OTHER VEHICLE OWNERS WERE ALREADY ON A WAIT LIST AND THE CONTACT WOULD HAVE TO WAIT. THE MANUFACTURER WAS NOT CONTACTED.

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 11/30/2006 - THE CONSUMER WAS TOLD THAT THE DEALER ONLY GET 3 REPLACEMENT PARTS PER WEEK. THE CONSUMER IS NUMBER 90 ON THE WAITING LIST AND AT THAT RATE THE CONSUMER WILL HAVE TO WAIT 30 WEEKS TO GET THE PART REPLACED. *NM

A VEHICLE RECALL WAS ISSUED ON MY 2002 JEEP LIBERTY. THERE HAS BEEN NO FAILURE, ACCIDENT OR INJURY AS OF THE DATE OF THIS COMPLAINT. THE RECALL IS TITLED SAFETY RECALL F-23--LOWER BALL JOINTS. I FIRST RECEIVED NOTICE OF THE RECALL SOME TIME IN SEPTEMBER OF 2006. I MADE AN APPOINTMENT WITH MY DEALER AND TOOK THE VEHICLE IN. THE DEALER INDICATED THEY WERE HAVING PROBLEMS GETTING THE BALL JOINT PARTS FROM CHRYSLER. CHRYSLER WAS NOT RELEASING ENOUGH PARTS. I HAVE CALLED SEVERAL TIMES SINCE THEN WITH THE SAME RESPONSE. THIS PAST WEEK, I WENT IN TO THE DEALER AND INQUIRED AGAIN. THE DEALER INFORMED ME THAT HE HAD A STACK OF OTHER CUSTOMERS AS WELL (HE SHOWED ME THE STACK OF WORK ORDERS). HE INDICATED HE HAS CALLED CHRYSLER TO COMPLAIN ABOUT THE LACK OF PARTS. CHRYSLER KEEPS PROVIDING THE SAME SONG AND DANCE, NAMELY THAT THE PARTS WILL BE SHIPPED. WHEN HE ASKED WHAT HE IS SUPPOSED TO TELL HIS CUSTOMERS, THE DEALER WAS GIVEN THE BLUNT REPLY, "TELL THEM THE PARTS WILL BE SHIPPED." NO DATE WAS GIVEN FOR SHIPPING. HAVING WORKED FOR A VEHICLE MANUFACTURER AS GENERAL COUNSEL AND HAVING BEEN INVOLVED IN RECALL MATTERS, I FIND THIS LACK OF ATTENTION TO THIS RECALL PARTICULARLY DISTURBING. FRANKLY, I WANT MY VEHICLE FIXED AND FIXED NOW. MY WIFE AND I HAVE A NEWBORN SON AND I AM VERY NERVOUS ABOUT TAKING ANY OF THE FAMILY IN A VEHICLE THAT COULD HAVE A FAILURE IN THE BALL JOINTS THAT CHRYSLER SAYS "CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." *NM

SERVICE FOR A RECALL, FAILURE TO PERFORM RECALL SERVIVES AS STATED IN RECALL AGREEMENT. RECEIVED RECALL NOTICE DATED 9/27/06, IMMEDIATELY CALLED DEALER TO SET-UP APPOINTMENT. TOLD BY DEALER THAT PARTS WERE ON BACK-ORDER. ON 10-30-06, AGAIN CONTACTED DEALER, AGAIN TOLD PARTS WEREN'T AVAILABLE. REQUESTED LOWER-BALL JOINTS TO BE INSPECTED, AS VECHICLE IS DRIVEN BY WIFE (8 MONTHS PREGRANT) AND 7 YEAR CHILD ALSO TRAVELS IN VECHICLE. TOLD THAT DEALERSHIP COULDN'T DO, AS IT WASN'T PART OF THE RECALL PROCEDURES.

DT*: THE CONTACT STATED UPON RECEIVING A RECALL LETTER # 03V46000 IN REGARDS TO THE FRONT SUSPENSION LOWER BALL JOINTS, THE DEALERSHIP WAS CONTACTED, WHO INDICATED THERE WAS A WAITING LIST FOR THE REQUIRED PARTS TO PERFORM THE RECALL REPAIR. AFTER A MONTH, THE PARTS HAD NOT ARRIVED YET. THE CONTACT WAS VERY CONCERNED BECAUSE THE RECALL CLEARLY ESTABLISHED THE SAFETY RISK INVOLVED IN THE SAFETY DEFECT. UPDATED 11/30/2006 - *NM

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

OVERHEAD DOME LIGHT COMES ON AND RADIO LIGHT DIMS. TAPPING THE DIRECTIONAL SIGNAL TURNS THE LIGHT OFF. THIS IS A RECURRING PROBLEM. BROUGHT IN FOR SERVICE BUT TECHNICIAN COULD NOT FIND THE PROBLEM. *NM