2002 JEEP LIBERTY Complaints

I RECEIVED A RECALL NOTICE FORM DAIMLER CHRYSLER REGARDING THE REPLACEMENT OF THE LOWER BALL JOINTS OF MY 2002 JEEP LIBERTY. THIS IS THE SECOND RECALL FOR THE SAME ISSUE! I SCHEDULED A SERVICE APPOINTMENT WITH THE CLOSEST "FIVE STAR" CHRYSLER DEALERSHIP TO PERFORM THE RECALL. WHEN I ARRIVED AT THE DEALERSHIP TODAY, I WAS TOLD THAT THEY COULD NOT PERFORM THE SAFETY RECALL BECAUSE I DID NOT PURCHASE THE VEHICLE FROM THEM. THEY STATED "THAT THERE WAS A LIMITED NUMBER OF BALL JOINTS AVAILABLE AND THAT I WOULD HAVE TO RETURN TO THE DEALER IN WHICH I PURCHASED THE VEHICLE FROM." THAT DEALERSHIP IS OVER AN HOUR FROM WHERE I CURRENTLY LIVE, AS I HAVE MOVED SINCE PURCHASING THE CAR. THE DEALERSHIP THAT REFUSED TO PERFORM THE DAIMLER CHRYSLER RECALL IS: HAYES DODGE CHRYSLER JEEP 719 W PIKE STREET LAWRENCEVILLE, GA 30045 I FIND IT ABSOLUTELY UNACCEPTABLE THAT A DEALERSHIP WOULD REFUSE TO PERFORM A COMPANY SAFETY RECALL, THEREFORE PUTTING MYSELF AND MY FAMILY AT RISK. *NM

FRONT BALL JOINTS ON 2002 JEEP LIBERTY FAILED AND STOPPED CAR FROM MOVING WHILE IN MOTION. FRONT TIRE FELL OFF AND CAUSED DAMAGE TO FRONT FENDER . CHRYSLER REFUSED TO PAY TOW AND FIX FRONT END BODY WORK .TWO INFANTS IN THE VEHICLE AT TIME. *NM

WENT AROUND A CURVE AND HIT A TREE WITH THE JEEP. IT COST THE INSURANCE COMPANY AND ME $9,000.00. IS THAT THE CAST OF THE BALL JOINTS? *NM

DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL# 06V288000 REGARDING SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT WAS RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE REPAIR WOULD TAKE 3 DAYS. THE DEALER SUBSEQUENTLY CALLED THE CONTACT LATER, AND QUOTED A LONGER REPAIR TIME. THE DEALER WAS NOT ABLE TO GIVE AN EXACT TIME FRAME.

DT*: THE CONTACT STATED THAT TWO NOTICES FOR RECALL#03V460000, PERTAINING TO THE LOWER BALL JOINT WERE RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE BALL JOINTS WERE REPLACED BUT, THE LOOSENESS IN THE STEERING WHEEL PERSISTED. THE CONTACT RECEIVED A SECOND NOTICE FOR THE RECALL, AND HAD THE REPLACEMENT PERFORMED AGAIN. WHEN THE BILL FOR THE REPAIR WAS SUBMITTED TO THE MANUFACTURER, THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT, STATING THAT THE REIMBURSEMENT WAS USED UP ON THE FIRST REPLACEMENT. UPDATED 10/17/2006 - *NM

DISC BRAKES EMIT A "POPPING"/"CLICKING" NOISE WHEN BRAKE PEDAL IS DEPRESSED. NOISE IS INTERMITTENT. NO ACCIDENT OR CRASHES REPORTED AT THIS TIME. VEHICLE WAS INSPECTED BY DAIMLER-CHRYSLER DEALERSHIP, NOTING PROBLEM COULD NOT BE DUPLICATED, THEREFORE PROBLEM COULD NOT BE RESOLVED. PROBLEM STILL PERSISTS TO THIS DAY. *JB

RECALL AUGUST 6 2006--NHTSA-06V-288-DAIMLERCHRISLER RECAL F23-SAW ON RECALL LIST CALLED DEALERSHIP THEY CALLED BACK CANNOT DO TILL I GET POSTCARD FROM CHRYSLER-EMAILED CHRYSLER THEY SAID TO HAVE THEM LOOK AT BECAUSE NO ACTION IS BEING TAKEN YET.DEALERSHIP COST 129.00 I HAVE FRONT END PULL ON RIGHT OF JEEP JUST STARTED NEVER HAD PROBLEM BEFORE AND A 4X4 DOES NOT GET A ALIGNMENT.LET ME KNOW PLEASE WHEN TIME PERMITS YOU TO.

IN JUNE OF 2006 I HAD AN ACCIDENT THAT DID NOT RESULT IN INJURY WHERE MY 2002 JEEP LIBERTY HIT A SMALL POTHOLE AND THE BALL JOINT CAME OUT. I HAD NO CLUE ABOUT THE RECALL SO MY INSURANCE COMPANY PAID FOR THE DAMAGE AND I WAS CHARGED A $500 DEDUCTIBLE. AFTER FINDING OUT ABOUT THE RECALL MY INSURANCE COMPANY IS NOW TRYING TO GET THE REIMBURSEMENT OF FEES AND HAS HAD NO LUCK. I IN RETURN ASK THE DEALERSHIP THAT I PURCHASED MY VEHICLE AT TO PLEASE FIX THE OTHER SIDE SO THAT IT WOULD NOT HAPPEN AGAIN AND THEY REFUSED SAYING THAT THERE WAS NOTHING WRONG WITH THE OTHER SIDE AND I GOT NOWHERE. TODAY MY HUSBAND WAS BACKING OUT OF MY DRIVEWAY AND THE OTHER SIDE WENT OUT. I AM HAVING MY VEHICLE TOWED TO THE DEALERSHIP AND I AM AFRAID THAT THEY ARE GOING TO GIVE ME PROBLEMS BECAUSE THE RECALL IS NOT IN EFFECT UNTIL LATER IN THIS MONTH. *JB

DT*: THE CONTACT STATED WHILE BACKING OUT OF THE GARAGE AT 5 MPH, THE LEFT FRONT LOWER BALL JOINT FRACTURED AND THE LEFT FRONT WHEEL SEPARATED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR FURTHER INSPECTION. A NHTSA RECALL, # 03V460000 WAS PERFORMED ON THE VEHICLE CONCERNING THE SUSPENSION; HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR UNDER THE RECALL. THE CONSUMER STATED HE HIT HIS HEAD ON THE DOOR. UPDATED 09/06. *JB

JEEP LIBERTY PULLS TO RIGHT, WILL STOP DEAD IN ITS TRACKS WHILE IN DRIVE, HARD TO CONTROL, THUMPING NOISE, METAL TO METAL GRINDING FROM FRONT END, SEAT BELTS DO NOT WORK PROPERLY, HARD TO START, FRONT SEAT COVERS RIPPLED, PAINT PEELED ON HOOD, TAILGATE, BREAKS ONLY WORK SOME OF THE TIME, SHAKES AND HARD TO CONTROL ON SPEED ABOVE 35 MPH, ALL INTERIOR WEATHER STRIPPING CAME OFF. SAME COMPLAINTS FROM 1/7/03 BALL JOINTS REPLACED ON RECALL ON 1/10/03 STILL HAD PULLING TO RIGHT PROBLEMS, SHAKING,. WEATHER STRIPPING ALL FELL OFF ON INTERIOR OF CAR, ACTS LIKE WHEELS ARE BINDING. 3/4/03 SAME COMPLAINTS PULLING TO RIGHT, STOPS DEAD IN ITS TRACK, HARD TO CONTROL, WHEELS BIND, DEALER COULD NOT DUPLICATE COMPLAINTS (DID NOT WRITE UP WORK ORDER) 3/27/03 DEALER INSTALLED INTERIOR WEATHER STRIPPING, SAME COMPLAINTS AS 1/10/03,3/4/03. AGAIN ON 6/2/03 TOOK JEEP LIBERTY TO DEALER TOOK A TEST DRIVE COULD NOT VERIFY COMPLAINTS. DID NOT WRITE UP A WORK ORDER. 1/16/04 JEEP LIBERTY HARD TO START, PULLS TO RIGHT, JEEP SHAKES & VIBRATES HARD TO CONTROL, SEAT BELTS DO NOT WORK, SEAT RIPPLING, CAR STOPS DEAD IT ITS TRACKS, DEALER FIXED LOWER BALL JOINTS AGAIN ON 2/13/04 AT 23,850 MILES. 2-13-04 PICKED UP CAR FROM DEALER STILL HAD SAME PROBLEMS" DEALER STATED " THIS IS HOW JEEPS DRIVE" THEY ARE NUTS! 11-04 DEALER TOOK TEST DRIVE WAS STILL HAVING PROBLEMS CLAIMED EVERYTHING OKAY. DID NOT RIGHT UP A WORK ORDER. 5/27/05 HAD MASSIVE PROBLEMS BRAKES WOULD GO TO THE FLOOR, SOMETIME WOULD WORK AND OTHER TIME NOT. TOOK TO NEAREST BRAKE PLACE PADS, OKAY, BUT WHEEL CYLINDER LEAKED. CLAIM IT COULD BE A INTERMITTENT FAILURE OF MASTER CYLINDER, CALLED DEALER SHIP NO PART AVAILABLE. 7/5/05 TOOK TO DEALER AGAIN WITH SAME PROBLEMS,R THEY HAD NOT EVEN LOOKED AT IT. REMOVED JEEP AND TOOK TO PRIVATE AUTO PLACED,UT WITH INTERMITTENT PROBLEMS YOU COULD REPLACE MOST OF THE PARTS ON THE CAR & YOU MAY NOT CURE THE PROBLEMS. *JB