2002 JEEP LIBERTY Complaints

TOOK MY VEHICLE TO THE DEALERSHIP TO GET OIL CHANGE, TIRES ROTATED, AND THE 23 POINT INSPECTION. TOLD THEM AT THE TIME OF THE NOISE VEHICLE WAS MAKING. ENDED UP HAVING TO REPLACE THE FRONT TWO TIRES AND PAYING TO GET THEM BALANCED AND ALIGNED AS WELL. WAS TOLD THAT IF THE NOISE CONTINUES TO BRING IT BACK. SOUNDS AND NOISE GOT WORSE OVER THE NEXT DAY SO TOOK IT IN THE FOLLOWING DAY. WAS TOLD THAT THE PROBLEM WAS THE BALL JOINTS THAT ARE ON RECALL AND SO ALL THEY WOULD NEED TO DO IS REPLACE THOSE AND THERE WOULD BE NO COSTS. I WAS THEN TOLD THAT THE KITS WERE NOT WORKING AND THEY HAD TRIED TWO DIFFERENT ONES FROM TWO DIFFERENT DEALERSHIPS. I WAS THEN TOLD THAT TO MAKE THEM WORK THEY WOULD NEED TO REPLACE THE STEERING KNUCKLES AND IT WOULD COST ME ABOUT $800 TO GET THIS DONE. I REFUSED TO PAY FOR THIS WHEN THE STEERING KNUCKLES WERE NOT DAMAGED AND THE BALL JOINTS WERE THE MANUFACTURERS MISTAKE, SO THEY NEEDED TO FIND SOME BALL JOINTS THAT WORKED OR FIX THE PROBLEM. I WAS THEN TOLD TODAY THAT THEY WERE SENT THE STEERING KNUCKLES AND THE BALL JOINTS WORKED WITH THIS REPLACEMENT AND THEY WOULD GIVE ME A DISCOUNT OF $628, OF WHICH I CAN'T AFFORD. THE MANUFACTURER WILL NOT TALK TO ME AND THE CUSTOMER SERVICE IS LIKE TALKING TO AN AUTOMATED ANSWERING SERVICE. THE MANAGER AT THE DEALERSHIP IS TO CALL ME IN THE MORNING IF HE COULD DO ANYTHING ELSE FOR ME, WHICH DOES NOT LOOK PROMISING AT ALL. MY ISSUE IS I SHOULD NOT HAVE TO PAY FOR A PART THAT WAS NOT DAMAGED JUST SO THE RECALLED PARTS OF BALL JOINTS CAN FIT ON MY VEHICLE THAT THEY WERE ORIGINALLY SUPPOSED TO FIT. *JB

DT*: THE CONTACT STATED AS THE VEHICLE WAS TURNED INTO THE DRIVEWAY AT 2 MPH, THE FRONT RIGHT BEARING FRACTURED AND PUNCTURED THE FRONT RIGHT TIRE. THE SERVICE DEALER AND MANUFACTURER WERE NOT CONTACTED.*AK

THERE HAD BEEN SOME OCCASIONAL FRONT END SQUEAKING BUT NOT ENOUGH TO TAKE NOTICE. SEVERAL WEEKS AGO I WAS INFORMED BY MY MOTHER THAT CERTAIN JEEPS HAD BEEN RECALLED. WE WENT TO JEEP'S WEBSITE PUT IN THE VIN AS THE PAGE REQUESTED AND WERE UNABLE TO FIND A RECORD. ONE SATURDAY MORNING I CALLED A LOCAL JEEP DEALERSHIP TO ASK IF I COULD BRING IT IN AND HAVE THEM CHECK IT. THE DEALERSHIP SAID THAT IT WOULD NOT DO ANY GOOD BECAUSE JEEP HAD NOT RELEASED ANY INFORMATION ABOUT THE RECALL AND THAT I WOULD HAVE TO WAIT UNTIL EARLY SEPTEMBER AND A LETTER WOULD BE SENT ADVISING OF THE RECALL. SUNDAY, AUGUST 20, 2006 I WAS TAKING OUR DAUGHTER TO WORK AND HEARD AN AWFUL THUD AND THE JEEP LURCHED TO A STOP. I HAD TO LEAVE IT IN THE MIDDLE OF THE STREET AND USE OUR OTHER VEHICLE TO TAKE OUR DAUGHTER TO WORK. WHEN I ARRIVED HOME, MY PARTNER TOLD ME THAT SHE CONTACTED HER BROTHER AND HE SAID IT SOUNDED LIKE IT WAS THE BALL JOINT. I TRIED TO MOVE IT AND THE BALL JOINT BROKE AND DAMAGED THE TIRE AND THE GREY MATERIAL OVER THE TIRE. I CONTACTED JEEP'S HEADQUARTER AS WELL AS A LOCAL DEALERSHIP AND IT WAS AT THAT TIME THAT WE WERE INFORMED THAT THIS VEHICLE HAD BEEN RECALLED AND REPAIRED IN MARCH OF 2004 (IT WAS A BALL JOIN ISSUE AT THAT TIME AS WELL). THIS WAS NOT REFLECTED ON OUR CARFAX REPORT. *JB

SPEEDOMETER AGAIN BECAME ERRATIC AND THEN INOP. CRUISE CONTROL INOP AND ENGINE LIGHT CAME ON. TOOK CAR TO DEALER AND JUST MADE IT WHEN ENGINE CUT OUT COMPLETELY SENSOR REPLACED AGAIN SECOND TIME WAS CHARGED $91.44!!!! *NM

DT*: THE CONTACT STATED THE FRONT DRIVER'S SIDE WHEEL DETACHED WHILE STOPPED AT A STOP SIGN. THE VEHICLE WAS TOWED TO LOCAL MECHANIC. UPON INSPECTION, A MECHANIC DETERMINED THE FRONT DRIVER'S SIDE BALL JOINT DETACHED. AN NHTSA RECALL, # 03V460000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT IN AUGUST 2004 HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR WITHOUT CHARGE UNDER THE RECALL.

DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE LEFT FRONT WHEEL SEPARATED FROM THE VEHICLE WITHOUT WARNING. THE CONTACT MANAGED TO PULL OVER WITHOUT INCIDENT. UPON INITIAL INSPECTION, THE LEFT FRONT AXLE WAS ON THE GROUND. THE VEHICLE WAS TOWED TO A DEALERSHIP WHO REPLACED THE LOWER BALL JOINTS WHICH WERE FRACTURED. A NHTSA RECALL, #04V596000 WAS PERFORMED ON THE VEHICLE CONCERNING, THE UPPER BALL JOINTS HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR UNDER THE RECALL. THE MANUFACTURER WAS ALERTED.

I REPORTED A NOISE DURING OPERATING MY JEEP LIBERTY, LTD. 4 WD OVER BUMPS AND TURNS. I PURCHASED THE VEHICLE WITH 5 MILES ON 8/13/2002. 3/21/2003 AT 11638 MILES, THE SERVICE SHOP MADE A WARRANTY CLAIM - LUBED THE BUSHINGS. 4/28/2003 AT 12932 MILES, THE SERVICE SHOP MADE ANOTHER WARRANTY CLAIM -SLEEVE & STRAP WAS REPLACED. 2/9/2004, AT 25045 MILES, THE SERVICE SHOP MADE YET ANOTHER WARRANTY CLAIM -REPLACED THE SWAY BAR BUSHINGS & LINKS. I ALSO HAD LOWER BALL JOINTS REPLACED FOR A RECALL. 4/16/2004, SERVICE SHOP REPOSITIONS THE FT SHIELD AT FT SUSPENSION. THE NOISE NEVER WENT AWAY. AT THE SERVICE SHOPS ADVICE, I NEEDED TO BRING IT IN IF THE NOISE BECAME WORSE. YEAH RIGHT! TWO OTHER MECHANICS SUGGESTED STEERING/SUSPENSION RELATED. ON 4/09/2006, I HAD MY CAR INSPECTED BY THE DEALERSHIP SERVICE ONCE AGAIN FOR THE WORSEN NOISE. THE SERVICE TEAM REPLACED THE REAR CENTER BALL JOINT AT A COST OF $276.17 AND RETURNED MY VEHICLE. WITH MY WARRANTY RUNNING OUT, THE SERVICE TEAM HAS SUPPOSEDLY FOUND MORE SERIOUS PART CHANGES, OF COURSE. ON 6/15/2006, THE SERVICE TEAM REPLACED THE LOWER BALL JOINT DUE TO WEAR AND REPAIRED A LEAK IN MY TIRE AT THE COST OF $224.05. I ALSO HAVE NOTICED VEHICLE PULLING TO THE RIGHT. IN ADDITION TO HAVING PAID FOR SERVICES WITH MY WARRANTY STILL EFFECTIVE, I HAVE FURTHER DEVELOPED OTHER SERIOUS CAR ISSUES. I HAVE A LEAK IN MY REAR DIFFERENTIAL AND MY BRAKE LIGHT & ABS LIGHTS ARE ON. I HAD TO STOP AT A SERVICE STATION TO FILL MY TIRE FROM 10 PSI! ALTHOUGH THE SERVICE DEPARTMENT WOULD LIKE ME TO BRING BACK MY CAR, I DO NOT BELIEVE THEY HAVE THE EXPERIENCE FOR A FOURTH VISIT. ON MY LAST TRIP TO THE DEALERSHIP, I HAD REQUESTED THAT IF THERE ARE ANY PARTS REPLACED TO PLEASE SAVE THE OLD PART. UPON MY PICK UP OF THE VEHICLE, I DID NOT RECEIVE THESE PARTS. I HAVE PURCHASED AN EXTENDED WARRANTY END OF JULY FOR 1,600.00 JUST IN CASE. *NM

DT*: THE CONTACT STATED WHILE DRIVING 35MPH ON THE HIGHWAY UNDER NORMAL DRIVING CONDITIONS, THERE WAS A LOUD, BANGING NOISE FOLLOWED BY A LOSS OF CONTROL OF THE VEHICLE. THE CONTACT MANAGED TO SLOW THE VEHICLE BY USING THE BRAKES, BUT THE VEHICLE PULLED TO THE RIGHT SIDE OF THE ROAD WITHOUT INCIDENT. THE VEHICLE WAS TOWED TO A DEALER WHO DETERMINED THE RIGHT FRONT BALL JOINT FRACTURED. A NHTSA RECALL, #06V288000 WAS PERFORMED ON THE VEHICLE CONCERNING THE SUSPENSION; HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER A SECOND REPAIR UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED.

FRONT SEAT BELT BUCKLE DIFFICULT TO UNLATCH AND RED BUTTON IS STUCK IN DOWN POSITION. *NM

DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED IMMEDIATELY EVERY TIME STALLING OCCURRED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE VALVE TRAIN ON THE FIFTH CYLINDER OF THE ENGINE WAS DEFECTIVE. THE DEALER DETERMINED THE ENTIRE ENGINE NEEDED TO BE REPLACED TO CORRECT THE PROBLEM. THE MANUFACTURER WAS NOT CONTACTED.