2002 JEEP LIBERTY Complaints

SEAT BELT HOOK FOR DRIVER'S SIDE IS NOT POPPING BACK UP. THE BUTTON STAYS PUSHED DOWN AND MUST BE PRIED UP. *NM

2002 LIBERTY LEFT FRONT SUSPENSION COLLAPSED ONTO THE WHEEL. *TS ***NAR*** THE DEALER REPLACED THE LEFT LOWER BALL JOINT, UPPER CONTROL ARM AND BALL JOINT AND CV AXLE. THE CONSUMER LEARN OF A RECALL ON THE BALL JOINT AND REQUESTED REIMBURSEMENT FROM THE MANUFACTURER.

THE LOWER LEFT BALL JOINT ON MY 2002 JEEP LIBERTY FAILED WHILE IN A SHOPPING CENTER PARKING LOT. *JB

LOWER RIGHT HAND BALL JOINT CATASTROPHICALLY FAILED ON 2002 JEEP LIBERTY 4WD WITH APPROX. 68K MILES. (THIS VEHICLE HAD THE LOWER BALL JOINT RECALL WORK PERFORMED AT 33K MILES.) WHEN LBJ FAILURE OCCURRED, VEHICLE WAS TRAVELING APPROX. 10 MPH. TOTAL DAMAGE INCLUDED BOTH UPPER AND LOWER BALL JOINT NEEDING TO BE REPLACED, A DRIVE AXLE REPLACEMENT, AND A RIGHT FRONT FENDER REPLACEMENT. *NM

WHILE I WAS DRIVING MY 2002 JEEP LIBERTY, THE PASSENGER SIDE BALL JOINT SEPARATED FROM THE STEERING KNUCKLE AND THE WHOLE SIDE OF CAR HIT THE GROUND AND MY JEEP SKIDDED ABOUT 30 FEET THEN CAME TO A COMPLETE STOP. I COULDN'T TURN THE VEHICLE IN ANY DIRECTION WHILE IT WAS SKIDDING. I WAS LUCKY I WAS ONLY GOING 20 MPH! CHRYSLER IS FIXING MY CAR AT NO CHARGE, BUT MY CONCERN IS OF SAFETY. IF THIS WOULD HAVE HAPPENED AT A FASTER SPEED, ON A TURN, THE CAR WOULD HAVE GONE OFF THE CLIFF, ROLLED, AND I WOULD NOT BE HERE TODAY. THIS IS IMPORTANT TO NOTE: AFTER THE INCIDENT, I HAD THE CAR TOWED TO THE DEALER. ON ARRIVAL, THEY LOOKED UP THE VIN, AND INFORMED ME THAT THE RECALL (#03V460000) HAD ALREADY BEEN 'PERFORMED' BACK IN 2004. IF THEY "FIXED" IT IN 2004->WHY DID IT BREAK IN 2006???!!!! AND WHY ARE THEY SO QUICK TO FIX AND PAY FOR IT???? SEEMS TO ME THEY KNOW THAT THERE ARE STILL MAJOR PROBLEMS WITH THEIR"FIX" BACK IN 2003. SCARY!!! PEOPLE THAT HAD IT "FIXED" RIGHT AFTER THE RECALL CAME OUT, MAY STILL BE IN DANGER!! THE PARTS USED IN THE ORIGINAL RECALL MUST HAVE BEEN DEFECTIVE!!!! HERE IS THE WHOLE STORY: 1. RUBBING/GRINDING NOISE COMING FROM FRONT OF CAR. VERY RANDOM AND INCONSISTENT. HAPPENED WHILE TURNING STEERING WHEEL AT A STOP, WHILE DRIVING, HEARD NOISE WHEN APPLYING BRAKES, ETC. NOISE STARTED AROUND MARCH '05. 2. NUMEROUS TRIPS TO MECHANIC, COULDN'T FIND PROBLEM. REPLACED BRAKES, RESURFACED DRUMS, CLEANED OUT POWER STEERING, ETC. 3. JUNE '06, DID GOOGLE SEARCHES TO SEE IF THERE WERE ANY KNOWN ISSUES WITH THE '02 JEEP LIBERTY. FOUND THERE WERE "BALL JOINT" PROBLEMS. ALSO FOUND RECALL #03V460000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). 4. SCHEDULED APPT. WITH DEALERSHIP TO GET RECALL #03V460000 PERFORMED. 5. BALL JOINT BROKE BEFORE APPT. WITH DEALERSHIP. 6. HAD CAR TOWED TO DEALERSHIP. 7. DEALERSHIP SAID RECALL WAS ALREADY PERFORMED. 8. REP. TOLD DEALERSHIP CHRYSLER WILL EXTEND WARRANTY TO COVER THIS WORK. *NM

2002 JEEP LIBERTY, LOWER LEFT BALL JOINT FAILED. VEHICLE WAS TRAVELING AT APPROX. 35 MPH GOING STRAIGHT AHEAD WHEN THE BALL JOINT SEPARATED. THE JOINT SETTLED INTO THE INSIDE OF THE FRONT WHEEL DAMAGING THE WHEEL AND THE WHEEL CONTACTED THE REAR OF THE INNER FENDER DAMAGING THE FENDER LINER. NO OTHER APPARENT DAMAGE, DRIVER WAS ABLE TO GET THE LIBERTY STOPPED OFF THE ROAD WAY. TOWED THE JEEP TO THE DEALERSHIP. THEY REPLACED BOTH FRONT LOWER BALL JOINTS FREE OF CHARGE, ORDERED A REPLACEMENT WHEEL AND INNER FENDER ALSO TO BE INSTALLED FOR FREE. THIS VEHICLE HAD THE LOWER BALL JOINTS REPLACED ONCE BEFORE UNDER THE INITIAL RECALL. ABSOLUTELY NO FAITH IN THE MANUFACTURER TO ACTUALLY RESOLVE THESE FAILURES. I FULLY EXPECT TO HAVE THEM REPLACED AGAIN IN THE FUTURE. *NM

DRIVER SIDE LOWER BALL JOINT FAILURE RECALL WAS PERFORMED IN 2004, BALL JOINT FAILED JUNE 25, 2006. *JB

AT 35,000 MILES THE LOWER BALL JOINTS WERE WORN BEYOND SPEC AND REPLACED UNDER RECALL. AT 40,000 MILES DRIVER SIDE LOWER BALL JOINT WORN TO THE POINT OF COLLAPSE AND FAILURE. *NM

WE HAD A RECALL FOR THE BALL JOINTS OF OUR 2002 JEEP LIBERTY. IT TOOK NEARLY 2 YEARS TO GET THEM REPLACED. THEY WERE DAMAGED BY THE TIME I DID AND I HAD TO GET A TEMPORARY REPAIR ON THEM WHILE WE WAITED FOR THE PARTS. THEY WERE REPAIRED AT THE END OF FEBRUARY EARLY MARCH OF THIS YEAR. AT THE END OF MAY I NOTICED A SIMILAR NOISE TO WHAT I HAD BEEN HEARING WHEN THE ORIGINAL BALL JOINTS HAD MADE BEFORE THEY WERE REPLACE. AS IT TURNED OUT THEY HAD GONE BAD ALREADY. IT SEEMS THAT THE NEW BALL JOINTS ARE DEFECTIVE TOO. I HAVE HAD SOME OUT OF POCKET EXPENSES FOR THIS ISSUE AND I AM NOT HAPPY AT HOW I HAVE BEEN DEALT WITH BY THE DEALER AND DAIMLER CHRYSLER. I SENT A COMPLAINT TO DAIMLER AND THEIR RESPONSE WAS THAT THEY WERE SORRY I WAS NOT SATISFIED WITH MY VEHICLE AND WOULD FILE IT IN A CONSUMER SURVEY FILE. I AM NOT UNHAPPY WITH THE VEHICLE. I AM UNHAPPY WITH HOW HARD IT HAS BEEN TO GET THIS RECALL ISSUE FIXED AND HAVING TO PAY FOR SERVICE ON THE BALL JOINTS. I PURCHASED THE VEHICLE FROM GLENN E THOMAS DODGE. THE CUSTOMER SERVICE REP WITH DAIMLER WAS A WOMAN NAMED ALISON. MY VEHICLE HAS BEEN OUT OF USE THIS TIME FOR OVER A MONTH BEFORE THE FINAL REPAIRS WERE MADE. *JB

DT: THE CONTACT STATED THEY HAVE TWO DEFECTIVE SEAT BELTS. AFTER THEY HAD THEIR VEHICLE FOR ONE MONTH, THE PASSENGER BACK SEAT BELT BECAME DEFECTIVE. THE SECOND SEAT BELT WHICH IS THE DRIVERS SEAT SEAT BELT BECAME DEFECTIVE LAST TUESDAY. THEY HAD NO PROBLEM PUTTING IT ON, BUT BECAME TRAPPED AND COULD NOT DISCONNECT THEIR SEAT BELT WHEN TRYING TO GET OUT OF THEIR VEHICLE. THE CONTACTS COWORKERS HAD TO GET HER OUT WITH A SWISS ARMY KNIFE AND WD40. NO FURTHER DAMAGE DONE TO SEAT BELT. A MECHANIC SAID THIS WAS CAUSED BY A WEAK SPRING. THEY HAVE BEEN USING THIS SEAT BELT SINCE, BUT IT IS NOT OPERATING FUNCTIONALLY. SEAT BELTS ARE FREE OF DIRT AND CONTAMINENTS. NO PICTURES AVAILABLE. THE CONTACT ALSO STATED THAT THEIR RADIO BECAME DEFECTIVE ABOUT TWO MONTHS AGO. THE RADIO TOOK THE JUICE OUT OF THE BATTERY CAUSING BATTERY TO DIE.