2002 JEEP LIBERTY Complaints

JEEP ALWAYS PULLS TO THE RIGHT. PROBLEM WAS SUPPOSED TO BE RESOLVED WITH BALL JOINT REPLACEMENT PROCEDURE FROM A RECALL, BUT IT STILL EXISTS. DEALER PERFORMED A WHEEL ALIGNMENT (WHICH HE SUSPECTED WAS NEEDED), BUT PROBLEM STILL EXISTS. REPLACED ORIGINAL TIRES WITH ONLY 20,000KM (PROBABLY DUE TO COMPENSATING FOR PULLING TO THE RIGHT) - CONSIDER THIS A SAFETY ISSUE BECAUSE YOU ALWAYS HAVE TO COMPENSATE FOR THE PULL. *NM

PROBLEM WITH THE DRIVER'S SIDE SEAT BELT LATCH - ESPECIALLY DIFFICULT TO UNLATCH SEAT BELT (BUTTON REMAINS PUSHED IN). CONCERNED ABOUT THIS AS BEING MORE OF A SAFETY CONCERN RATHER THAN AN ANYTHING ELSE! *NM

DT: THE SPEEDOMETER QUIT AND THE ENGINE SHUT DOWN. THIS HAPPENED WHILE DRIVING. THE CONSUMER HAS TAKEN VEHICLE TO THE DEALER MULTIPLE TIMES FOR THIS PROBLEM. THEY HAVE REPLACED THE REAR OUT PUT SENSOR AT LEAST TEN TIMES. THE MOST RECENT TIME THIS OCCURRED WAS ON 8-8-05. THE PROBLEM OCCURRED AT A VARIETY OF SPEEDS. THERE ARE NO OTHER KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. *AK DURING THE LAST REPAIR THE DEALER REPLACED THE REAR WHEEL SPEED SENSOR IN THE WIRING HARNESS. *NM

DRIVERS SEAT BELT DOES NOT CLIP INTO THE FEMALE PORTION OF THE MECHANISM. THE RED RELEASE BUTTON STAYS DEPRESSED NOT BEING ABLE TO RE-ACCEPT THE MALE PORTION OF THE MECHANISM. *NM

DT: THE CONSUMER STATED THAT THE 2002 JEEP LIBERTY HAD A PROBLEM WITH THE SEAT BELT LATCHING. THE SEAT BELT ON THE DRIVER'S SIDE MALFUNCTIONED. THECONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO HAVE THE VEHICLE FIXED. THE APPROXIMATE COST TO THE CONSUMER WAS $151.72 FOR THE REPAIRS. THE MANUFACTURER HAS NOT BEEN CONTACTED. *AK UPDATD 01/04/06. *JB

TRANS CASE ON MY 2002 LIBERTY WENT WITH 37,000 MILES ON CAR CALLED MANUFACTURER WHO STATED THAT SINCE CAR WAS DRIVEN UNDER 10 MILES A DAY IT WAS CONSIDERED SEVERE DRIVING AND SINCE AUTO TRAN FLUID NOT CHANGED AT 30000 IT WAS A NORMAL THING IF I DROVE 50 MILES A DAY ON HIGHWAY IT WAS CONSIDERED NORMAL AND BASED ON THEIR SCHEDULE THE FLUID NEVER HAS TO BE CHANGED CHRYSLER REFUSED TO LISTEN SAID IT WAS MY PROBLEM. *JB

THE JEEP WAS BEING DRIVEN BY A FAMILY MEMBER. SHE WAS DRIVING STRAIGHT ON HWY 99 AND FELT THE FRONT RIGHT SIDE DROP A LITTLE AND HEARD A SQUEALING TIRE. IT THEN BEGAN TO SWERVE SIDE TO SIDE GROWING INCREASINGLY OUT OF CONTROL UNTIL IT SPUN AND HIT THE CENTER MEDIAN COMING TO REST IN THE FAST LANE. THE BODY SHOP FOUND A BROKEN TIE ROD END LOWER BALL JOINT AND BOUND KNUCKLE IT THE FRONT. SOME OF THAT WOULD BE FROM THE IMPACT ON THE GUARD RAIL. CHP IDENTIFIED THE CAUSE OF COLLISION AS MECHANICAL FAILURE. THERE WAS A RECALL ON THE LOWER BALL JOINTS AND I HAD THAT WORK DONE AT THE DEALER. ALL WORK ON THE JEEP WAS DONE BY THE DEALERSHIP. I HAVE CONTACTED DAIMLER CHRYSLER AND THEY ARE SENDING SOME ONE TO LOOK AT IT. *JB

ON JUNE THURSDAY 9:00 AM 16TH I CALL THE DEALER TO LOOK AT MY JEEP LIBERTY BECAUSE THE STEERING WAS VERY STIFF AND HARD TO CONTROL THE VEHICLE. I WAS TOLD BY THE SERVICE MANAGER THAT I COULD NOT GET MY CAR IN UNTIL MONDAY THE 20TH THREE DAYS LATER. I TOLD THE SERVICE MANAGER THAT I NEEDED TO TRAVEL TO OHIO ON BUSINESS AND THAT I COULD NOT WAIT. HE HAD NO RESPONSE OTHER THAN I SHOULD NOT DRIVE THE CAR UNTIL SOMEONE HAD LOOKED AT IT. I THEN CALL A LOCAL GARAGE WHO TOLD ME THAT COULD GET MY CAR THAT MORNING. THEY FOUND AND DOCUMENTED THAT THE LOWER BALL JOINTS SEEM TO BE THE PROBLEM EVEN THOUGH THEY COULD SEE THROUGH THE CHRYSLER RECALL WEBSITE THAT I HAD TAKEN THE LIBERTY IN GREGORY CHRYSLER PLYMOUTH JEEP PRIOR TO THIS FOR THE RECALL WHICH SHOULD HAVE FIXED THIS PROBLEM. I THINK MAYBE THIS WORK WAS BILLED BUT NEVER DONE AND I HAVE NO WAY TO PROVE THIS. (I WOULD LIKE TO KNOW HOW MANY LIBERTYS HAVE SEEN THIS RECALL PROBLEM TWICE) THEY GREASED THE BALL JOINT SO THAT I COULD DRIVE THE CAR AGAIN. ON SEPT 7TH I TOOK THE CAR IN TO THE JEEP DEAL WHO TOLD ME THAT THEY WOULD NOT COVER THE REPLACEMENT OF THE BALL JOINTS BECAUSE I HAD SOMEONE ELSE HELP ME OUT WHEN THEY COULD NOT. SO THE QUESTION REMAINS, DOES THE LOWER BALL JOINT RECALL REALLY FIX THE PROBLEM OR IS THIS DEALER JUST SCANNING PEOPLE ON THE WORK THAT IS SUPPOSE TO BE COVERED? IT IS EITHER ONE OR THE OTHER. *NM

SEAT BELT ON DRIVERS SIDE IS AT TIMES HARD TO UNLATCH. I REPORTED IT TO MILTON RUBEN JEEP TODAY AND WAS TOLD IT NEEDED TO BE REPLACED AT A COST OF OVER $130.00. I TOLD THEM IT WAS A SAFETY CONCERN THAT SHOULD NOT REQUIRE ME PAYING FOR IT AND I DID NOT HAVE THE ITEM REPLACED AT THIS TIME. I ASKED IF IT WAS A RECALL ITEM AND WAS TOLD NO.

FIRST PROBLEM: ON MARCH 31, 2004, WE TOOK MY 2002 JEEP LIBERTY TO THE JEEP DEALER DUE TO A LOUD SQUEAKING NOISE IN THE FRONT. THEY DIAGNOSED A BAD LOWER BALL JOINT ON THE LEFT FRONT SIDE AND REPLACED IT. NOTE - MY JEEP HAD THE LOWER FRONT BALL JOINTS SERVICED UNDER A RECALL NOTICE AT THE END OF 2003. IT WAS SUPPOSED TO HAVE HAD THE LOWER BALL JOINTS REPLACED AND A HEAT SHIELD INSTALLED. SECOND PROBLEM: WITHOUT WARNING ON JULY 28, 2005, THE FRONT RIGHT LOWER BALL JOINT BROKE WHILE ATTEMPTING TO DRIVE THE JEEP INTO OUR GARAGE, AND THE FRONT END COLLAPSED ONTO THE PAVEMENT AND THE DISCONNECTED WHEEL. THERE WAS NO NOISE OR ANY INDICATION OF A PROBLEM BEFORE THIS HAPPENED. THE EVENTS LEADING UP TO THIS: I STARTED UP THE ENGINE, BACKED THE JEEP UP A FEW FEET TO STRAIGHTEN MY APPROACH, AND ATTEMPTED TO PULL IT INTO THE GARAGE. HOWEVER, I NOTICED A STRONG RESISTANCE TO ROLL FORWARD SO I STOPPED, GOT OUT AND LOOKED AROUND TO MAKE SURE I WASN'T RUNNING OVER SOMETHING. AFTER SEEING NOTHING IN THE WAY OR UNDER THE VEHICLE, I TRIED AGAIN TO PULL FORWARD, BUT IT WOULDN'T ROLL AND THE WHEEL SKID. SO I PUT IT INTO REVERSE AND TRIED TO BACK UP. THAT IS WHEN THE FRONT END DROPPED WITH A LOAD CRUNCH ONTO THE WHEEL THAT HAD CAME OFF. THE JEEP DEALER PAID FOR THE NEW BALL JOINT AND SEVERAL OTHER PARTS THAT WERE DAMAGED DUE TO THE INCIDENT. ANOTHER PROBLEM: ON DECEMBER 12, 2003, THE RIGHT REAR SEAT BELT LATCH HAD TO BE REPLACED BECAUSE THE RELEASE BUTTON WAS JAMMING (SOMETIMES IT WOULD WORK AND SOMETIMES IT WOULDN'T). *NM