2002 JEEP LIBERTY Complaints

MY WIFE LOST CONTROL OF OUR "2002" JEEP LIBERTY. THE LOWER BALL JOINT SEPARATED FROM ITSELF. RECALL SERVICE FOR LOWER BALL JOINTS WAS ALREADY PERFORMED BY TOM HARRIGAN JEEP OF DAYTON OHIO ON JAN 10TH OF "04"*JB

ON FEBRUARY 16, 2005 WHILE TRAVELING EASTBOUND I-80 IN SALT LAKE CITY I HIT SOME BLACK ICE AND LOST CONTROL OF MY 2002 JEEP LIBERTY. I WAS TRAVELING FREEWAY SPEEDS AND HAD A FRONT IMPACT ALONG WITH A DRIVER SIDE ROLLOVER AND A SLIDE OF APPROXIMATELY 100 YARDS. ALL OF THE EMERGENCY PERSONNEL THAT RESPONDED TO MY ACCIDENT VOICED SHOCK AND CONCERN THAT NONE OF THE AIRBAGS DEPLOYED. FURTHER, I HAVE HEARD THAT IF THE G-FORCE WAS NOT GREAT ENOUGH TO DEPLOY THE SIDE AIRBAGS, THE JEEP SHOULD NOT HAVE ROLLED (I HAVE NO IDEA IF THAT IS TRUE). I HAD, AND STILL HAVE, SERIOUS CONCERNS ABOUT WHY MY AIRBAGS DID NOT DEPLOY AND DO NOT TRUST THAT IN THE EVENT OF ANOTHER ACCIDENT THEY WOULD DEPLOY, REGARDLESS OF THE SEVERITY. I CONTACTED JEEP AND ASKED THEM TO LOOK INTO IT. THEY DID DO SOME INVESTIGATION. HOWEVER, I WAS TOLD THAT BECAUSE MY JEEP WAS NOT PRESERVED FOR THEIR INSPECTION THERE WAS NOTHING THEY COULD DO. I HAVE SENT THEM SEVERAL E-MAILS EXPLAINING THAT I DO HAVE PHOTO THAT DOCUMENT THE DAMAGE AND SHOW THAT THE AIRBAG DID NOT DEPLOY. THEY HAVE JUST DISREGARDED MY COMPLAINTS. I ALSO HAVE CONCERNS ABOUT THE EASE IN WHICH MY JEEP ROLLED OVER. THIS CONCERN HAS ALSO BEEN DISMISSED. I WOULD LIKE TO KNOW THAT MY FAMILY IS GOING TO BE SAFE IF ANTHER UNFORTUNATE ACCIDENT OCCURS.

DT: CALLER HAD RECALL WORK DONE ON THE BALL JOINTS O LAST YEAR. NOW SHE TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND SHE WAS TOLD THE BALL JOINTS WERE BAD AGAIN. DEALER AND MANUFACTURER SAID A CERTAIN AMOUNT OF PLAY WAS ACCEPTABLE, AND THEY WILL NOT REPLACE THE BALL JOINTS UNTIL THERE WAS COMPLETE FAILURE.*AK

THE FRONT END OF MY 02 JEEP LIBERTY (39,527 MILES) VIN # [XXX] BEGAN TO MAKE LOUD NOISES FROM THE FRONT END. THE DEALER DIAGNOSED THE NOISE AS UPPER BALL JOINT FAILURE. THE REPAIR COST $655.20 AND CAR RENTAL $89.99. PREVIOUSLY, THIS JEEP MODEL WAS FACTORY RECALLED FOR A BOTTOM BALL JOINT DEFECT WHICH WAS PERFORMED AT 26,887 MILES. I CONTACTED THE DIAMLER CHRYSLER CUSTOMER ASSISTANCE CENTER WHO REFUSED TO PAY FOR THE REPAIRS. I HAVE A HARD TIME BELIEVING THAT THE UPPER BALL JOINTS WERE NOT DEFECTIVE LIKE THE BOTTOM ONES. A HEAVY DUTY JEEP SHOULD HAVE SUSPENSION COMPONENTS WHICH LAST THE LIFE OF THE VEHICLE. *JB UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2002 JEEP LIBERTY WAS BEING TOWED BEHIND MOTOR HOME, ALERTED BY PASSING MOTORISTS I PULLED OVER AND GOT OUT OF THE RV. SMOKE WAS PORING OUT OF THE LIBERTY FIRE TRUCKS ARRIVED JUST AS FLAMES WERE SHOOTING OUT OF ENGINE COMPARTMENT..THEY MANAGED TO FREE THE JEEP FROM THE MOTOR HOME AND USED FIRE HOSES ON THE JEEP..JEEP IS A TOTAL LOSS..AS YET NO EXPLANATION FOR CAUSE OF FIRE. *NM

SEPT. 9, 2004: THE VEHICLE (2002 JEEP LIBERTY) WENT THE DEALER FOR A SAFETY RECALL REPLACEMENT OF THE FRONT LOWER BALL JOINTS. THE DEALER REPLACED THE BALL JOINTS PER THE SAFETY RECALL. AUG. 1, 2005: THE FRONT LOWER BALL JOINT ON THE RIGHT-FRONT WHEEL FAILED. WHEN THIS HAPPENED, THE BALL PORTION OF THE BALL JOINT SEPARATED FROM THE SOCKET CAUSING THE RIGHT-FRONT WHEEL TO SEEMINGLY FALL OFF. PRIOR TO THE FAILURE, IT WAS NOTED ON JULY 31, 2005 THAT THE VEHICLE PULLED TO THE RIGHT SLIGHTLY WHEN THE BRAKES WERE APPLIED. THE BALL JOINT FAILURE OCCURRED ON A FLAT, SMOOTH PARKING LOT AT LOW SPEED. NO BODILY INJURIES OCCURRED. THE DEALER AND THE MANUFACTURERS REPRESENTATIVE HAVE AGREED TO REPLACE THE BALL JOINT AND REPAIR THE DAMAGE CAUSED BY THE FAILURE. HOWEVER, THE DEALER AND MANUFACTURE WILL NOT CERTIFY IN ANY WAY THAT THE NEW PARTS HAVE BEEN INSPECTED AND ARE FREE FROM DEFECT. IT IS IMPORTANT TO NOTE THAT IT IS THE SAFETY RECALL REPLACEMENT PART THAT FAILED. I DO NOT BELIEVE THAT DIAMLER CHRYSLER HAS RESOLVED THE PROBLEM(S) THAT LED TO THE INITIAL RECALL. I DO NOT FEEL SAFE WITH THEIR PROPOSED FIX TO MY VEHICLE. *NM

DT: THE CONTACT OWNED A 2002 JEEP LIBERTY. AT 36,300 MILES THE DRIVER'S SIDE SEAT BELT FAILED. JEEP TOLD CONTACT IT WAS TOO BAD. THERE WAS NO ACCIDENT. THE SEAT BELT WOULD NOT STAY LATCHED. ALL OTHER SEAT BELTS IN WERE WORKING PROPERLY. DRIVER COULD NOT T LATCH THE SEAT BELT IN THE BUCKLE. COULD NOT HEAR ANYTHING WHEN TRYING TO LATCH THE SEAT BELT. THE BUCKLE WAS FREE OF DIRT AND OTHER CONTAMINANTS. THE SEAT BELT WAS REPAIRED BECAUSE HE PURCHASED A REPLACEMENT AND PUT IT IN ON JULY 26, 2005.*AK PHONE INTERVIEW UPDATE: THE COMPLAINANT EXPERIENCED TROUBLE GETTING THE DRIVER SEAT BELT BUCKLE TO DISENGAGE. THE PROBLEM WORSENED OVER TIME AND THE RELASE BUTTON HAD TO BE MESHED DOWN HARD TO RELEASE. EVENTUALLY, THE PROBLEM GOT SO BAD THAT MR. OR MRS. GILBERT HAD TO USE A KEY TO PRY UP THE RELASE BUTTON TO DISENGAGE THE TONGUE.

TOTAL ENGINE SHUT DOWN AT HIGHWAY SPEED OF 50 MILES PER HOUR RESULTING IN NEAR LOSS OF CONTROL. DUE TO FAILURE OF CATALYTIC CONVERTER AT 60,000 MILES. THE MANUFACTURER HAS A 21 DAY BACK ORDER ON THE PART AND ADVISES ONLY 14 PIECES ARE AVAILABLE NORTH AMERICA WIDE. NO WARNINGS, NO ENGINE LIGHTS, NO ROUGH IDLING. CHRYSLER CUSTOMER SERVICE IN CANADA SHOWED LITTLE REGARD FOR THE SAFETY ASPECT OF THE PART FAILURE AND APPEARS TO HAVE A PROBLEM KEEPING UP WITH DEMAND FOR THIS PART. AS A POLICE OFFICER I DONT WANT SOMEONE HAVING AN ACCIDENT DUE TO THIS FAILURE WITH TRAGIC RESULTS. WE HAD JUST COME OFF THE MAIN HIGHWAY AND IF THE FAILURE HAD OF OCCURRED THERE A COLLISION WOULD SURELY HAVE OCCURRED.

AIR CONDITIONER BLOWING OUT HOT AIR,TOOK CAR TO AUTO DEALER, THEY CHECK IT OUT CHARGE ME 74.95, AND SAID THE PROBLEM WAS CONDENSOR LEAKING, WELL THIS DIDN'T GET REPAIR DO TIL SAID THAT I WOULD HAVE TO PAYEST. OF 455.00, I CALL CHRYSLER CORP AND THEY SAID THAT THEY WAS NOT PAYING TO FIX,ONLY HAVE 50,931 MILES, THEY CLAIM A ROCK HAD DID THIS, I HOPE THIS IS NOT TRUE SEEKING FOR HELP THANK'S

DT: CALLER SAYS HIS BALL JOINTS ARE DEFECTIVE. WITHOUT WARNING THE FRONT PASSENGER WHEEL FELL OFF TWO WEEKS AGO. VEHICLE HAD TO BE TOWED. DEALER FIXED IT UNDER WARRANTY. MANUFACTURER SAID THEY WILL NOT REPLACE THE VEHICLE BECAUSE OF THE MILEAGE. RECALL WORK WAS DONE IN APRIL 2004. CALLER DOSE NOT HAVE RECALL INFORMATION. CALLER SAYS AT HIS EXPENSE HE REPLACED THE REAR BALL JOINTS.*AK