2002 JEEP LIBERTY Complaints

AFTER THE DEALERSHIP REPLACED THE DRIVER SIDE LOWER BALL JOINTS FOR RECALL 03V460000 THE VEHICLE'S ALIGNMENT WAS OFF, AND THE FRONT END SHOOK AND PULLED TO THE RIGHT WHEN SPEED REACHED AND EXCEEDED 50 MPH. ALSO, FRONT TIRES NEEDS TO BE REPLACED BECAUSE THEY WERE CROPPING. *AK PRIOR TO REPAIR, VEHICLE WAS OPERATING FINE. DEALER REFUSED REALIGNMENT OF THE VEHICLE, PER REQUEST OF THE CONSUMER, BECAUSE IT WAS NOT COVERED UNDER THE SCOPE OF THE RECALL. ALSO, ALL FOUR TRIES WERE REPLACED AT 8,000 MILES ON VEHICLE. *LA

I WAS TOWING A 2002 JEEP LIBERTY USING THE BLUE OX TOW SYSTEM. I FOLLOWED THE MANUFACTURERS DIRECTIONS AND PUT THE CAR IN NEUTRAL. THE JEEP ENGINE CAUGHT FIRE AND TOTALED THE CAR. MY INSURANCE COMPANY ADJUSTERS SAID THE JEEP WAS IN 4-WHEEL DRIVE CAUSING THE TRANSMISSION TO OVERHEAT, LEAK TRANSMISSION FLUID, AND START THE FIRE. FIRST OF ALL, GETTING THE JEEP IN 4-WHEEL DRIVE REQUIRES SOME EFFORT TO ENGAGE, SO I WOULD HAVE NOTICED HAD I DONE THAT. SECONDLY, I WOULDN'T HAVE DONE SOMETHING SO STUPID. I HAVE TOWED THE JEEP THE TWO PREVIOUS YEARS THE SAME WAY WITH NO PROBLEMS.*AK

MY 2002 JEEP LIBERTY HAS HAD NUMEROUS ELECTRICAL FAILURES. IT JUST DIES... THE SPEEDOMETER GROUND WENT, THE LOCKS PLAYED HAVOC, I HAVE RETURNED THE VEHICLE 6 TIMES TO GET FIXED AND THEY CANNOT FIND THE PROBLEM. DAIMLER CHRYSLER EVEN SENT A "TECHNICIAN" TO FIX THE PROBLEM... MY JEEP STILL SITS DEAD IN THE DRIVEWAY AT LEAST ONCE EVERY THREE WEEKS. I THEN FOUND OUT THAT THERE WERE ELECTRICAL PROBLEMS BEFORE I PURCHASED THIS VERY SAME VEHICLE, BRAND NEW. CONCLUSION, DAIMLER CHRYSLER CANNOT AND OR WILL NOT HELP ME WITH THIS, EVERYONE IS CONSTANTLY ON VACATION AND CANNOT GIVE ME ANY ANSWERS. THEY DRUG THEIR FEET WITH ME BRINGING IN THE JEEP LEAVING IT FOR DAYS AT A TIME, AND NOW I CAN'T EVEN DO LEMON LAW. SINCE MY TIME EXPIRED 9 NINE DAYS AGO AND DAIMLER CHRYSLER DRUG THEIR FEET, SAYING THAT THEY WOULD FIX THE PROBLEM. *LA

2002 JEEP LIBERTY, 49,000 MILES, DIVERS SEAT BELT LATCH STUCK IN OPEN POSITION AND WILL NOT LATCH; A SMALL PLASTIC PIECE INSDIE THE BUCKLE HAS BROKEN. THE DEALER (VAN DYN HOVEN, AUTOMOTIVE) WOULD NOT REPLACE IT AT NO CHARGE, TOLD ME THAT I WAS OUT OF WARRANTY. I WENT TO ANOTHER DEALER (KOLOSSO, JEEP) PURCHASED, PAID FOR AND INSTALLED THE DEFECTIVE SEAT BELT LATCH MYSELF. ISN'T THIS TOTALLY ERRONEOUS ON THE DEALERS (VAN DYN HOVEN AUTOMOTIVE) PART OR CHRYSLER TO NOT COVER THIS AT ANY MILEAGE? *LA

I ORDERED MY JEEP LIBERTY 7/01 AND PICKED IT UP 9/01. THE MORNING OF 4/4/04 I WAS DRIVING HOME AND STARTED CRASHING INTO TREES. THE CAR WAS SPINNING, BACK AND FORTH ACROSS THE ROAD - HIT 3 TREES, MAILBOXES AND A TELEPHONE POLE (HARD ENOUGH THAT EVEN THOUGH IT WAS THE LAST THING THAT I HIT, IT MOVED ENOUGH THAT IT TORE THE CABLES OUT OF SOMEONE'S HOUSE). ABOUT 50 FEET BEFORE THE 1ST TREE, WAS MY FRONT PASSENGER TIRE AND ABOUT 2 FEET OF THE AXLE (OR WHATEVER HOLDS THE RIM AND TIRE ON THE TRUCK). THE FRONT OF THE TRUCK FROM THE RIGHT FRONT QUARTER PANEL TO 1/3 ACROSS THE FRONT OF THE TRUCK IS UP INSIDE THE DASHBOARD, THE BACK DRIVER'S TIRE IS BLOWN OUT, THE SPARE TIRE ON THE BACK IS SMASHED, THE 2 PASSENGER SIDE DOORS ARE SMASHED AND THE ENTIRE TRUCK IS OFF THE FRAME. I TOLD THE TOW DRIVER AND POLICE ABOUT THE RECALL THAT I'D JUST GOTTEN THAT STATED THAT THE "A BALL JOINT THAT HAS SEPARATED FROM THE KNUCKLE COULD RESULT IN LOSS OF VEHICLE DIRECTIONAL CONTROL AND COULD RESULT IN A CRASH." I HAD AN APPOINTMENT TO GET IT FIXED 4/6/04...THE ACCIDENT WAS 4/4/04. MY INJURIES: AIRBAGS DIDN'T GO OFF BUT I WAS WEARING MY SEATBELT. I BROKE MY ARM (8 WEEKS IN CAST, 6 WEEKS IN A BRACE AND I'M STILL IN PHYSICAL THERAPY. STANDARD SEATBELT BRUISE THAT LASTED MORE THAN 3 WEEKS, AND THE ASSOCIATED PAIN. MY INSURANCE IS COVERING MY MEDICAL AND THE REPLACEMENT OF THE CAR (WITH FINANCING, IT PAID EXACTLY WHAT I OWED). SO, EVEN THOUGH JEEP KNEW ABOUT THE NEED FOR A RECALL IN OCTOBER 2003, I WASN'T NOTIFIED UNTIL MARCH 2004. IT WAS A CLEAR DRY NIGHT. I WAS AWAKE AND COHERENT, NOT SPEEDING OR DRINKING, AND PAYING ATTENTION WHEN I SUDDENLY LOST CONTROL. IN FACT, IT'S [XXX] LUCKY THAT I WAS ONLY GOING 35-40. JEEP CLAIMS THEY'RE NOT RESPONSIBLE. ALL I WANT IS FOR THEM TO ADMIT THAT THEY WERE AT FAULT. IF THEY'D SENT THE RECALL NOTICE IN A TIMELY MANNER, BACK IN 10-11/03, IT WOULD HAVE BEEN FIXED PRIOR TO ANOTHER WINTER OF SNOW AND SLEET AND CRAP GETTING INTO THAT JOINT TO CORRODE IT! *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM

ON MAY 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE LOWER BALL JOINT. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT THE RECALL. DEALERSHIP ASKED TO THE CONSUMER TO CHECK EVERY OTHER WEEK TO SEE IF THEY HAVE THE PARTS. *AK

RECALL FOR LOWER BALL JOINTS ON 2002 JEEP LIBERTY.*MR WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP, SHE WAS TOLD THE PARTS WERE NOT AVAILABLE. *JB

I AM WRITING TO YOU BECAUSE OF SERIOUS CONCERNS ABOUT THE 2002 JEEP LIBERTY I PURCHASED IN MAY OF 2002 FROM DON BESSETTE IN MINOT, ND. I PURCHASED THE VEHICLE 8 MONTHS AND 7,000 MILES AFTER THE VEHICLE ORIGINALLY WENT INTO SERVICE WHICH WAS SEPTEMBER 11, 2001. OVERALL THE VEHICLE HAS BEEN NOTHING SHORT OF A NIGHTMARE. I AM UNABLE TO KEEP TIRES ON THE JEEP BECAUSE IT CONTINUES TO COME OUT OF ALIGNMENT. THE VEHICLE PULLS TO THE RIGHT. I HAVE TAKEN IT IN SEVERAL TIMES TO TWO DIFFERENT JEEP DEALERS AND NO ONE HAS BEEN ABLE TO FIX THE PROBLEM. I HAVE HAD 4 SETS OF GOODYEAR TIRES ON THE FRONT OF THE JEEP AND THE VEHICLE ONLY HAS 28,000 MILES ON IT! ALL OF WHICH CONTINUE TO BE DAMAGED BY THE JEEP. EVEN AFTER THE RECALL OF THE BALL JOINT IN THE FRONT END WHICH WAS REPLACED I CONTINUE TO HAVE THE PROBLEM. THE JEEP HAS BEEN ALIGNED MORE TIMES THAN I CAN COUNT, YET I STILL HAVE THE SAME PROBLEM, TIME AND TIME AGAIN. THE VEHICLE IS DANGEROUS TO DRIVE BECAUSE IT WANTS TO JUMP ALL OVER THE ROAD. CHRYSLER HAS NOT BEEN ABLE TO FIX THIS PROBLEM EVEN AFTER 6 TRIPS TO THE DEALER. THE VEHICLE PULLS TO THE RIGHT, RUINS THE TIRES THEN IS KNOCKED OUT OF ALIGNMENT. ITS A VICIOUS CIRCLE. THEY BLAME IT ON THE TIRES EVEN THOUGH I HAVE PROVEN FOUR TIMES ITS THE JEEP THAT RUINS THE TIRES. NOT ONLY HAVE I HAD TO DEAL WITH THIS DANGEROUS JEEP BECAUSE OF NOT BEING ABLE TO KEEP IT ALIGNED I HAVE ALSO HAD TO DEAL WITH WATER AND MOLD INSIDE THE CAR FOR THE PAST YEAR. I HAVE HAD THE JEEP AT A CHRYSLER DEALERSHIP SIX TIMES OVER THE PAST YEAR AND EACH TIME I CONTINUE TO LEAVE THE DEALERSHIP IN A 2002 JEEP THAT IS ALL OVER THE ROAD, NEW TIRES THAT ARE CUPPED AND THAT REEKS FROM MOLD AND MILDEW. CHRYSLER CONTINUES TO IGNORE MY CONCERNS AFTER MULTIPLE ATTEMPTS TO GET THE JEEP FIXED. I ASKED RECENTLY HOW TO ESCALATE THE ISSUE AND I WAS TOLD I COULDNT. MEANWHILE THE JEEP IS STILL UNDER WARRANTY.*AK

MY GIRLFRIEND AND I OWN A 2002 JEEP LIBERTY WHICH WE RECENTLY TOOK TO THE DEALER FOR A BALL JOINT RECALL. WHEN WE TOOK THE VEHICLE TO THE DEALER I ASKED THE SERVICE MANAGER IF THE CAR WOULD BE RE-ALIGNED AND HE SAID THAT WILL BE $100 EXTRA. I CAN'T UNDERSTAND HOW CHRYSLER CORP. CAN LET A CUSTOMER WALK INTO A DEALER WITH A PERFECTLY ALIGNED VEHICLE AND LEAVE WITH A CAR THAT IS TOTALLY OUT OF ALIGNMENT. HOW IS THIS FIXING A "SAFETY" PROBLEM THAT CHRYSLER CREATED? HOW CAN CHRYSLER PUT SAFETY IN THE WALLETS OF IT'S CUSTOMERS?? WE ENDED UP TAKING THE VEHICLE DOWN THE STREET TO OUR LOCAL MECHANIC THAT DID THE ALIGNMENT FOR $50. I CONTACTED CHRYSLER RE-CALL DEPT AND THEY DENIED MY $50 RE-IMBURSEMENT. SHOULD I GET A LAWYER INVOLVED IN THIS MATTER? I AM JUST LOOKING TO MAKE AN SUV SAFE FOR ALL IN THE FUTURE. THERE ARE SO MANY CASE OUT THERE OF SUV'S FLIPPING OVER DUE TO BAD TIRES, DEFECTIVE FRONT END PARTS ETC.. WHAT SHOULD I DO? ANY ADVISE WOULD BE GREATLY APPRECIATED. SINCERELY [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN DRIVING DOWN THE HIGHWAY, THE TRANSMISSION WOULD OCCASIONALLY SURGE, EVEN WITH THE CRUISE ON. ON JUNE 19 THE TRANSMISSION WOULD SHIFT FROM FIRST TO SECOND PROPERLY, THEN WHEN IT SHIFTED FROM SECOND TO THIRD, IT WOULD ACT LIKE IT WAS IN NEUTRAL. DEALER SAYS WITH 69000 MILES ON A 2002, IT IS NOT COVERED UNDER WARRATY. VEHICLE HAS NEVER BEEN TAKEN OFF ROAD (LIKE DESIGNED) AND NOT OVERWORKED.*AK