2002 JEEP LIBERTY Complaints

RE: NHTSA CAMPAIGN ID #03V460000 (DAIMLER CHRYSLER # C36 I PURCHASED MY JEEP LIBERTY SPORT VIN # [XXX] ON 4/24/2002 AND BUY VIRTUE OF THE PURCHASED DATE IT WAS BUILT BEFORE 10/4/2002.THE RECALL STATES LOSS OF CONTROL OF THE VEHICLE CAN OCCUR WITH MINIMAL WARNING.I FREQUENTLY TRAVEL HIGHWAYS AT HIGHWAY SPEEDS,ACCORDING TO THIS RECALL MYSELF,MY FAMILY AND ANYONE ELSE RIDING IN MY VEHICLE IS AT RISK.....WITH THAT SAID ....I HAVE CONTACTED DAIMLERCHRYSLER ON TWO (2) OCCASIONS, 11/12/2003 REF.#11814774 AND 12/8/2003 REF.# 11880586 ABOUT THIS RECALL. THEIR RESPONSE ON BOTH CALL WERE ; THE RECALL HAS NOT BEEN "PUBLISHED". YOUR SIGHT DATES THE RECALL AS 11/04/2003, THAT'S BEFORE EITHER OF MY CALLS TO THEM. I FEEL DAIMLERCHRYSLER IS NOT RESPONDING TO THEIR OBLIGATION TO ME IN A TIMELY MANOR. YOUR HELP WILL BE APPRECIATED.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON 11/29, MY TRANSMISSION ON MY 2002 JEEP LIBERTY WAS NOT SHIFTING AFTER SECOND GEAR. TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THERE WAS A "BAD PART" ON THE TRANMISSION, THAT THE PISTON RETAINER INSIDE OF THE VALVE BODY WAS BROKEN AND IT NEEDED TO BE REPLACED. THE CAR WAS PURCHASED NEW IN 2001 AND MILEAGE WAS PAST THE 36,000 BUMPER TO BUMPER WARRANTY; HOWEVER, ANY JEEP VEHICLE PURCHASED AFTER 11/1/01 HAS THE 7 YEAR, 70,000 MILE POWERTRAIN WARRANTY. THE PART IS BAD AND OTHERS MIGHT BE EXPERIENCING THE SAME THING. I ENDED UP PAYING HALF WHEN I SHOULD NOT HAVE HAD TO PAY ANYTHING. VERY DISAPPOINTED IN A VEHICLE THAT INITIALLY I LOVED!*AK

THE ANTI-GLARE COATING ON THE DASHBOARD IS PEELING OFF AND DRAMATICALLY INCREASING THE GLARE TO THE DRIVER. *LA

WHILE DRIVING AT 45 MPH RIGHT PASSENGER WHEEL FELL OFF. CONSUMER WAS ABLE TO PULL OVER TO THE SHOULDER. THE DRIVER SUFFERED NECK INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER. MECHANIC NOTICED THAT UPPER BALL JOINT WAS CORRODED AND NEEDED TO BE REPLACED. *AK CONSUMER WAS UPSET THAT CHRYSLER WOULD ONLY WAIVE THE COST OF THE PARTS SINCE THE VEHICLE WAS OUT OF WARRANTY. HIS WIFE BELIEVED THAT SINCE THE INCIDENT OCCURRED AS A RESULT OF A DEFECTIVE UPPER BALL JOINT, THEN CHRYSLER SHOULD ASSUME FULL RESPONSIBILITY. THE GENERAL MANAGER STATED THEY SHOULD BE GLAD THAT'S THE ONLY PROBLEM THEY HAD SO FAR. *PH

WHILE DRIVING AT 35 MPH, THE CONSUMER LOST POWER STEERING. THE VEHICLE ROLLED OVER THREE TIMES. THE JEEP WAS TAKEN TO THE DEALERSHIP BUT THE PROBLEM HAD NOT BEEN RESOLVED. THE CONSUMER SUFFERED INJURIES AND WAS HOSPITALIZED. *AK S. KVARAITIS WAS THE DRIVER. *SCC *JB

WHILE DRIVING AT 45 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. DURING THE AIR BAG DEPLOYMENT, THE DRIVER'S SHIRT CAUGHT ON FIRE. THE CONSUMER REPORTED TO BE A NON SMOKER. *AK *SCC *JB

REAR END DIFFERENTIAL/SUSPENSION AND OR BRAKES/WHEELS MAKES GRINDING NOISE WHEN FRONT WHEELS ARE TURNED, PUTING REAR WHEELS IN A SITUATION OF DIFFERENT TIRE ROTATION AT LOW SPEEDS, SOUNDING LIKE REAR BRAKES ARE DRAGGING. DEALER HAS ALREADY REPLACED REAR BRAKES AND TURNED DOWN DRUMS. NOISE STILL EXIST. DEALER STATED IN WRITING THAT THEY WERE AWAITING A SERVICE BULLETIN TO CORRECT DEFECT.*AK

THE CENTER CAP OF JEEP LIBERTY ALLOY WHEELS ALLOWS WATER TO ENTER THE SPACE BETWEEN THE WHEEL AND HUB. THE WHEEL DOES NOT ALLOW THE WATER TO ESCAPE. THIS RESULTS IN CORROSION OF THE AXLES, AXLE RETAINING NUTS, WHEELS MOUNTING STUDS AND LUG NUTS. *LA

DRIVERS SEAT BELT LATCH BROKEN. THE CAR IS LESS THAN TWO YEARS OLD AND CHRYSLER/JEEP WILL NOT REPAIR IT. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM. WE MUST PAY TO HAVE THIS LATCH REPLACED. WOULD YOU LIKE ME TO SEND THE BROKEN LATCH ASSEMBLY TO YOU? IF SO,WHERE DO I SEND IT? A PLASTIC PIECE BROKE OFF INSIDE THE BUCKLE. THE BUCKLE WILL NOT LATCH. *LA

THE LEFT BALL JOINT ON MY 2002 JEEP LIBERTY FAILED WHILE I WAS TRAVELING IN CANADA. REPAIRS WERE DELAYED BECAUSE, ACCORDING TO THE DEALER, CHRYSLER-DAIMLER "ENGINEERING" CANCELED THE ORDER FOR REPLACEMENT PARTS BECAUSE THERE HAD BEEN A RASH OF BALL JOINT FAILURES ON THE JEEP LIBERTY (AND ENGINEERING WANTED TO DETERMINE THE UNDERLYING CAUSE BEFORE CONTINUING TO USE EXISTING PARTS). CONCERNED THAT WE MAY EXPERIENCE ADDITIONAL BALL JOINT FAILURES, I WROTE DAIMLER-CHRYSLER TO INQUIRE REGARDING MY EXPERIENCES AND THE FREQUENCY OF BALL JOINT FAILURES ON THE JEEP LIBERTY. DAIMLER-CHRYSLER HAS REFUSED TO PROVIDE THE REQUESTED INFORMATION, CLAIMING THAT THE DATA IS EITHER UNAVAILABLE OR CONSIDERED PROPRIETARY. THEY SUGGESTED I GO TO MY LOCAL LIBRARY! I WOULD LIKE TO KNOW IF THERE HAVE BEEN OTHER SIMILAR PROBLEMS WITH THE JEEP LIBERTY. *LA