2007 JEEP LIBERTY Complaints

THERE WAS A RECALL ON MY JEEP LIBERTY THAT THE FUEL TANK CAN LEAK CAUSING AN EXPLOSION IN A REAR END IN A CRASH. I HAVE CALLED SEVERAL DEALERSHIPS TO FIX THE PROBLEM HOWEVER I AM ON A WAITING LIST OF 250 PEOPLE AND THEY HAVE RUN OUT OF PARTS. IN THE MEANTIME I AM RIDING AROUND WITH MY DAUGHTER IN THE BACK SEAT. I AM VERY UPSET THAT SHE MAY BE AT RISK. THE MANUFACTURER MUST TAKE RESPONSIBILITY AND FIX THE PROBLEM SOONER. I AM NOT IN A POSITION TO GO AND TRADE MY CAR FOR ANOTHER. I WOULD LIKE AN OFFER FOR A REFUND IF IT CANNOT BE FIXED IN A REASONABLE AMOUNT OF TIME. HAD I HAD KNOWN AT THE TIME THIS HAD SUCH A SAFETY RISK I WOULD NOT HAVE PURCHASED IT AS I ALWAYS HAVE MY 6 YEAR OLD IN THE VEHICLE WITH ME. SINCE THIS IS NO FAULT OF MY OWN I AM HOPING FOR ASSISTANCE AND FURTHER INSTRUCTION SO THAT MY FAMILY IS SAFE. *TR

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER STATED THAT THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE CONTACT WAS ON A WAITING LIST AND THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

JEEP HAS BEEN EXCEEDINGLY SLOW TO FOLLOW THROUGH ON THE MANDATED RECALL OF MY VEHICLE--I WAITED WELL OVER A YEAR FOR THE FIRST NOTICE, ANOTHER 6 MONTHS FOR THE NOTICE TO CONTACT MY LOCAL JEEP DEALER TO HAVE A HITCH INSTALLED TO PREVENT EXPLOSION DURING REAR-END COLLISION,OR HAVE MY AFTER-MARKET HITCH INSPECTED FOR MEETING THIS REQUIREMENT.I TRIED FOR 2 MONTHS TO GET AN APPOINTMENT FOR THE RECALL BUT WAS DELAYED REPEATEDLY.I ONLY GOT THE RECALL INSPECTION PERFORMED DURING THE COURSE OF HAVING OTHER PAID REPAIR WORK DONE.MY AFTER MARKET HITCH PASSED INSPECTION,SO NO OEM HITCH WAS INSTALLED. I MAILED IN THE ORIGINAL RECEIPT FOR THE AFTER-MARKET HITCH TO JEEP AS INSTRUCTED ON THE RECALL POSTCARD FOR REIMBURSEMENT BUT RECEIVED A PHONE CALL TODAY STATING THAT JEEP WILL NOT REIMBURSE ME FOR THE AFTERMARKET HITCH BECAUSE IT IS NOT AN OEM PART. I THEN REQUESTED TO HAVE AN OEM HITCH PUT ON IN PLACE OF THE ONE I PREVIOUSLY HAD INSTALLED BUT THEY REFUSE. THIS RECALL PROCESS HAS BEEN MISHANDLED BY JEEP ALL AROUND, START TO FINISH, AND NEEDS TO BE BETTER MONITORED BY NTSB OR OTHER APPROPRIATE GOVERNMENT ORGANIZATION RESPONSIBLE FOR COMPELLING AUTOMAKERS' COMPLIANCE WITH RECALLS. IF I HAD KNOWN JEEP WOULD APPROVE MY AFTER MARKET HITCH FOR RECALL PURPOSES BUT NOT REIMBURSE ME, I WOULD HAVE REMOVED MY AFTERMARKET HITCH TO SELL AND REQUIRED JEEP TO INSTALL AN OEM HITCH AT THEIR EXPENSE. IT MAKES NO SENSE TO SAY THAT JEEP'S RESPONSIBILITY FOR THE RECALL IS MET BY THE HITCH I PAID TO INSTALL, BUT THEN REFUSE TO REIMBURSE ME, WHEN I COULD HAVE REQUIRED THEM TO INSTALL AN OEM HITCH AT THEIR EXPENSE HAD I REMOVED MY HITCH PRIOR TO INSPECTION. JEEP/CHRYSLER IS GETTING AWAY WITH SOMETHING THEY SHOULD NOT. IF A HITCH SATISFIES RECALL REQUIREMENTS AND WAS PAID FOR BY THE CAR OWNER, THEN IT SHOULD QUALIFY FOR REIMBURSEMENT. DEEPLY WRONG FOR CONSUMERS. *TR

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE AND THE VEHICLE VEERED LEFT TO RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN OF THE LOWER ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

MY 2007 JEEP LIBERTY WAS PARKED OVER NIGHT AND WHEN I STARTED TO DRIVE AWAY I FELT THE CAR RESISTING. AFTER AN INSPECTION I REALIZED THAT MY FRONT PASSENGER TIRE WAS TIPPED INWARD .HAD A WRECKER TAKE IT TO MY AUTO DEALER WHERE IT WAS DETERMINED TO BE THE UPPER CONTROL ARMS. HAD TO REPLACE THESE AND HAVE AN ALIGNMENT. I ONLY HAVE 52658 MILES ON THE VEHICLE. I AM THE ONLY OWNER AND HAVE MAINTAINED IT VERY WELL. I DO NOT DO OFF ROAD DRIVING . THE ONLY THING IS THAT IT IS EXPOSED TO A LOT OF SALT. I FEEL THE RECALL ON THE REAR SUSPENSION #91164 SHOULD ALSO COVER THE FRONT. HAD I BEEN DRIVING ON THE HIGHWAY WHEN THIS HAPPENED I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED.I HAVE REPORTED THIS INCIDENT TO DAIMLER CHRYSLER. *TR

RAIRDON JEEP DEALERSHIP HAS HAD OVER A MONTH TO INSTALL TRAILER HITCH FOR THE RECALL ON THESE VEHICLES AND AFTER CALLING THEM THREE TIMES THEY SAID I AM NUMBER 40 ON THEIR LIST AND THEY HAVE HAD ONLY TEN HITCHES DELIVERED TO THEM SINCE THE RECALL. *TR

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE BALL JOINTS FRACTURED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BALL JOINTS AND THE CONTROL ARM BAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,000.