2012 JEEP LIBERTY Complaints

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V282000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AIR BAG WARNING LIGHT CAME ON WHEN CAR WAS STARTED. ACCORDINGLY, AIR BAGS WILL NOT DEPLOY IF IN AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PARTS NEEDED TO SERVICE THE VEHICLE UNDER THE RECALL WERE UNAVAILABLE. THE DEALER STATED THAT THE PARTS WERE AVAILABLE, BUT BECAUSE OF A WAITING LIST THE PARTS WERE ARRIVING SLOWLY. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE IS 23 MONTHS OLD WITH 67000 MILES. THE DRIVER'S SIDE ENERGY ABSORBING HEADREST ASSEMBLY CAME APART. THE VEHICLE HAS NEVER BEEN IN ANY TYPE OF CRASH WHERE THE HEADREST WOULD HAVE BEEN USED TO ABSORB CRASH ENERGY. I CONTACTED MY SERVICING DEALER TO INQUIRE ABOUT WARRANTY. THEY TOLD ME THAT DUE TO THE MILEAGE, IT IS NOT A WARRANTY COLLECTIBLE REPAIR. THEY ADVISED ME TO CONTACT JEEP CUSTOMER CARE. I DID AND SPOKE TO [XXX]. SHE INFORMED ME THAT JEEP WOULD NOT BE WILLING TO COVER A REPLACEMENT HEADREST AS MY WARRANTY HAS EXPIRED. SHE DID SAY THAT IF I TOOK IT TO THE DEALER AND HAD THEM LOOK AT IT, IF THEY DETERMINED THAT IT WAS A MANUFACTURING DEFECT, THEY MIGHT BE ABLE TO COVER IT. I AM AN ASE CERTIFIED MECHANIC WITH 23 YEARS EXPERIENCE THAT MANAGES 3 SHOPS FOR THE NATION'S LARGEST PARCEL DELIVERY COMPANY. I AM MORE THAN QUALIFIED TO DETERMINE IF A PART IS BROKEN. I WILL NOW HAVE TO SOURCE A REPLACEMENT ON MY OWN AND MAKE THE REPAIR TO MAINTAIN THE SAFETY OF THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AIR BAG IS ON AND WON'T GO OFF. IT'S BEEN ON SINCE AUGUST 1ST 2014. I WANT THIS FIXED BEFORE IT'S BLOWS UP IN MY FACE OR ONE OF MY FAMILY MEMBERS. IF THAT HAPPENS THEN THERE WILL BE A LAWSUIT. *TR

THIS IS NOT THE FIRST TIME THIS ISSUE HAS OCCURRED BUT I CAN'T REMEMBER THE DATES BUT IT IS ON RECORD AT THE DEALERSHIP. WE HAVE HAD THIS 2012 JEEP LIBERTY IN THE SHOP TWO OTHER TIMES WITH THE SAME COMPLAINT BUT WITH THE SAME RESULTS (NOTHING) !!!!!!!!!!WHEN DRIVING ON WET ROADS AND GOING INTO CURVES EVEN AT SLOW SPEEDS (35 MPH) WHEN APPLYING THE BRAKES, THE FRONT BRAKES WILL LOCK UP AND THE BACK BRAKES ARE NOT CATCHING... CAUSING THE JEEPS BACK END TO SLIDE AROUND,, SO WE TRIED STOPPING ON A LEVEL GRAVEL LOT AND THE FRONT WHEELS WILL LOCK UP BUT THE BACK WHEELS WILL KEEP TURNING. WE HAVE HAD IT TO TIM SHORT CHRYSLER, JEEP, DODGE IN HAZARD, KY AND ONE MECHANIC SAYS THAT THERE IS CLEARLY SOMETHING WRONG BUT ANOTHER STATES THAT HE TEST DROVE ANOTHER LIKE VEHICLE AND THIS VEHICLE DOES SAME. AND THAT HE TALKED WITH STAR AND ROLAND AND BOTH STATED THAT THIS IS NORMAL OPERATION. NO CODES, NO PROBLEM FOUND AT THIS TIME. SO I RECEIVED A STATEMENT WITH THE SIGNATURE OF MECHANIC [XXX] (SERVICE MANAGER) AND [XXX] (GENERAL MANAGER). THIS IS VERY DANGEROUS AND IF THIS IN "NORMAL OPERATIONS" THEN SOMETHING NEEDS TO BE CHANGED!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE HELP,,, HAS THERE BEEN ANY OTHER COMPLAINTS WITH THIS SAME PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING , ALL WARNING LIGHT LID UP ON THE DASH BOARD AND THE CAR JUST DIE OUT ON THE ROAD. *TR

AIR BAG LIGHT STAYS ON. CONCERNED BECAUSE JEEP HAS A HISTORY OF AIRBAG PROBLEMS. *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED WHILE THE SEAT WAS NOT OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V282000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE CONTACT WAS INFORMED BY THE MANUFACTURER AND DEALER THAT THE OCCUPANT RESTRAINT MODULE WOULD NEED REPLACING, WHICH WAS NOT COVERED UNDER THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.