2012 JEEP LIBERTY Complaints

WHEN I BEGAN DRIVING TODAY I NOTICED THAT THE AIRBAG WARNING LIGHT WAS ILLUMINATED ON THE DRIVERS SIDE IN THE ELECTRONICS CLUSTER. THERE HAS BEEN NO DAMAGE TO THE VEHICLE AND THE LIGHT JUST RANDOMLY CAME ON AND HAS REMAINED ON. *TR

2012 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG ALERT LIGHT MALFUNCTION AND ACTIVE HEAD RESTRAINTS RECALL NOTICE. *SMD THE CONSUMER STATED THE AIR BAD LIGHT RECENTLY ILLUMINATED. WHEN SHE WENT TO THE DEALER, SHE WAS INFORMED THE RECALL DID NOT APPLY TO HER VEHICLE. HOWEVER THE VEHICLE DID NEED AN OCCUPANT RESTRAINT CONTROL MODULE, WHICH WAS NOT COVERED UNDER THE RECALL. *JB

ON 3/25/14 I TOOK MY 2012 JEEP LIBERTY TO MY DEALER PLANET DODGE LOCATED AT 9975 NW. 12TH AVE. MIAMI, FL 33172 TO FIX THE RECALL N38 (AIR BAG). I WAS INFORMED BY LETTER THAT THE ACTIVE HEAD RESTRAINS (AHR) ON MY 2012 JEEP LIBERTY MAY NOT DEPLOY DURING A REAR END COLLISION. AS A RESULT, THESE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD. THE ONLY FEASIBLE SOLUTION FOR THIS PROBLEM IS TO REPLACE THE MODULE THAT CONTROLS THE AIR BAGS. UNFORTUNATELY CHRYSLER GROUP LLC IS ONLY REPLACING THE MODULE TO THE 2011 JEEP LIBERTY FREE OF CHARGE UNLIKE THE 2012 JEEP LIBERTY, WHICH THE COSTUMER HAS TO PAY FOR THE SAME LABOR. THE ONLY AUTHORIZE PROCEDURE TO "FIX" THE PROBLEM IS TO "REPROGRAM" THE MODULE, NOT REPLACE IT, WHICH DIDN'T FIX THE PROBLEM BECAUSE THE AIR BAG LIGHT IS STILL ON. I'M EXTREMELY UPSET WITH THIS SITUATION BECAUSE CHRYSLER GROUP LLC IS NOT COMPLYING WITH THE REQUIREMENTS OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, PUTTING AT RISK THE SAFETY OF MY FAMILY. *TR

BACK IN NOVEMBER I RECEIVED SAFETY RECALL N38. TO DATE THERE HAS BEEN NO REMEDY FOR THIS PROBLEM. I AM CONCERNED WITH THE AMOUNT OF TIME THAT IS LAPSING WITHOUT A RESOLUTION TO THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 13V282000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/28/14*CN *TR

THERE WAS AN ELECTRICAL FIRE THAT APPEARED TO ORIGINATE IN THE DRIVER'S SIDE REAR TAIL LIGHT AND MIGRATED TO THE BUMPER AND WIRING INSIDE THE BUMPER. *TR

I HAVE A PERFORATED HOLE IN THE DRIVER SIDE SEAT AND ANOTHER PERFORATED HOLE IN THE PASSENGER SEAT CAUSED BY THE SEAT BELT LATCH THAT SIT IN THE ENTRANCE WAYS OF MY VEHICLE. EVERY TIME I OR SOMEONE ELSE GETS INTO THE VEHICLE THERE IS A POSSIBILITY OF GETTING STABBED IN THE BACK ALONG WITH PUNCTURING ANOTHER HOLE IN THE SEAT. THE SEAT BELT LATCH CATCHES YOU WHEN ENTERING INTO THE VEHICLE AND WHEN YOU SIT BACK THAT?S WHEN IT GETS YOU, LIKE A BEE STING, IT REALLY HURTS. I HAVE RECEIVED A BRUISE FROM THE LATCH. *TR

AIRBAG LIGHT IS ON CONSTANTLY. DEALER CLAIMS THAT THE ORC MODULE IS BAD, BUT IT IS NOT COVERED BY THE RECALL (N38) THAT STATES THAT "JEEP WILL ... REPLACE THE ORC MODULE FREE OF CHARGE". THE VEHICLE IS LESS THAN 2 YEARS OLD AND HAS NOT BEEN SUBJECTED TO ANY ABUSE OR DAMAGE. *TR

2012 JEEP LIBERTY. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO ACTIVE HEAD RESTRAINTS RECALL NOTICE. *SMD THE LAWYER STATED, HIS CLIENT TOOK THE VEHICLE TO THE DEALER TO BE SERVICED FOR AN AIR BAG WARNING LIGHT. UNFORTUNATELY, THE SERVICE DEPARTMENT WAS UNABLE TO FIX THE PROBLEM AND HAD TO REPLACE THE REQUIRED ORC MODULE. CHRYSLER REFUSED TO REIMBURSE THE CONSUMER, BECAUSE THERE WAS NOT A SUFFICIENT REPAIR FOR THE PROBLEM.

WHILE I WAS DRIVING ON I-70 E, I NOTICED THAT THE VEHICLE APPROACHING ME FROM BEHIND, WAS TRAVELING AT A HIGH RATE OF SPEED SO I SWERVED TO THE RIGHT SHOULDER AND THE OTHER VEHICLE SWERVED TO THE LEFT LANE AND THEN BACK ACROSS THE RIGHT LANE OVER TO THE SHOULDER AND STRUCK MY 2012 JEEP LIBERTY ON THE DRIVERS SIDE FROM THE FRONT TO THE REAR PROBABLY AT A SPEED BETWEEN 60 - 75. WITH THAT IMPACT I RECEIVED WHIPLASH & INJURY TO MY LEFT ARM, LEFT HAND, NECK & SHOULDER. I DID NOT RECEIVED A RECALL NOTICE N38 UNTIL LATE DECEMBER 2013 AND THE ACCIDENT OCCURRED ON SEPTEMBER 3, 2013, SO I CALLED CHRYSLER AND TOLD THEM ABOUT THE ACCIDENT AND ASKED IF THIS RECALL COULD EFFECT THE AIR BAG FROM NOT DEPLOYING, THE LADY DIDN'T KNOW AND SAID SHE WOULD FILE A REPORT. I RECEIVED A LETTER STATING, "WHILE THE PURPOSE OF THE AIR BAG IS TO DEPLOY WHEN THE MAJOR DIRECTION OF THE IMPACT IS FROM THE FRONT OF THE VEHICLE TOWARDS THE BACK OF THE VEHICLE" & "THE VEHICLE DAMAGE MAY LEAD YOU TO BELIEVE THAT THE AIR BAG SHOULD HAVE DEPLOYED, HOW EVER, THIS CAN BE DECEIVING." IT ALSO STATED THAT LARGE AMOUNTS OF FENDER OR SHEET METAL DAMAGE INDICATE THAT THE CRUMPLE ZONE IN THE FRONT OF THE VEHICLE DID THEIR JOB AND AS A RESULT THE AIR BAGS WERE NOT NEEDED. SO I PLACED TWO DIFFERENT CALLS TO CHRYSLER DEALERS AND ALSO WENT IN PERSON TO ONE AND ASK THEM "IF I DIDN'T GET THIS RECALL FIXED, (WHICH THE RECALL NOTICE HAD NOT BEEN SENT OUT WHEN THE ACCIDENT HAPPENED) IF IT COULD CAUSE THE AIR BAG NOT TO DEPLOY," AND ALL THREE OF THE MEN TOLD ME YES IT COULD CAUSE THE AIR BAGS NOT TO DEPLOY OR SOMETHING EVEN WORST, WHICH THE ONE MAN STATED "IT COULD EVEN KILL YOU." I BELIEVE AS HARD AS I WAS HIT, AND WITH THE INJURIES I RECEIVED, THAT THE AIR BAGS SHOULD OF DEPLOYED AND MAYBE I WOULDN'T HAVE BEEN INJURED AS MUCH. IT HAS BEEN OVER 4 MONTHS SINCE THE ACCIDENT AND MY INJURIES ARE STILL PRESENT. SINCERELY *TR