2002 JEEP LIBERTY Complaints

THE LIGHT FLASH ON AND OFF. AIR BAG LIGHT STILL ON, THE POWER WINDOW OF BAG DOOR DON,T WORK, THE REAR CARGO DOOR DON,T OPEN, THE STOPPER RUBBER CLOSE THE SHOCK ABSORBER (FRONT) BLOW AWAY, ETC ETC ETC ARE FACTORY DEFECTS ALL, THE LIBERTY IS A JUNK, THE CIA SHOULD TAKE BACK AND REFUND THE MONEY. *TR

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

COMPLAINT AGAINST CHRYSLER GROUP. RECALL N46/NHTSA 13V-252: RE: "THE FUEL TANK ON YOUR VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE." I HAVE CALLED CHRYSLER GROUP 1 X IN AUGUST 2014 (BEGINNING OF RECALL), NOVEMBER, JANUARY AND 02/16/15. THEY HAVE FAILED TO GET MY PARTS TO THE LOCAL DEALER IN A TIMELY MANNER, THEREFORE PUTTING ME AT RISK OF A REAR END COLLISION IGNITION OF FLAMES. I NEED THESE PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. MY LOCAL DEALER IS ONLY GETTING PARTS AT THE RATE OF 5 PIECES PER WEEK, TO FIX THE MORE THAN HUNDREDS OF THOUSANDS OF CUSTOMERS. THAT IS CHRYSLERS FAULT. NOT THE DEALERS. I WAITED TO SPEAK W/CHRYSLER, ON THE PHONE FOR 1 HOUR & 25 MINUTES ON 02/16/15, TRYING TO GET THIS RESOLVED. IT WAS THE CUSTOMER SERVICE DEPT, FOR THIS PARTICULAR RECALL. I NEVER GOT TO SPEAK W/A LIVE PERSON. THIS IS UNACCEPTABLE. I NEED MY PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/28/15*JB *TR

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR AN UNRELATED REPAIR, THE TECHNICIAN DISCOVERED THAT THE REAR FRAME BOLTS WERE SEVERELY RUSTED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS 84,651.

I RECEIVED TWO RECALL NOTICES FROM JEEP IN THE FALL OF 2014 FOR THE DEFECTIVE DESIGN FOR THE GAS TANK LOCATION ON MY JEEP LIBERTY. I SPOKE TO THE LOCAL DEALER LAST FALL AFTER GETTING THE SECOND NOTICE. I KNEW IT WAS A WASTE OF TIME TO CONTACT THEM AFTER ONLY THE FIRST MAILED NOTIFICATION, SINCE I KNEW THERE WOULDN'T BE PARTS AVAILABLE. I SPOKE TO THE DEALER ON A VISIT IN THE FALL AFTER THE SECOND MAILED NOTIFICATION AND THE LOCAL DEALER TOLD ME THE PARTS WOULD NOT BE AVAILABLE FOR QUITE SOME TIME. I LEFT THEM MY NAME AND ASKED THEM TO CONTACT ME IF THE PARTS WERE AVAILABEL. IN JANUARY OF 2015, I CONTACTED THE LOCAL DEALER AGAIN AND THEY CHUCKLED AND TOLD ME THE PARTS WERE NOT AVAILABLE BUT THEY COULD PUT ME ON THE GROWING LIST THEY KEPT AT THE DEALERSHIP. SO I HAD NOT EVEN MADE IT ONTO THE LOCAL DEALER WAITING LIST YET! TO MAKE MATTERS WORSE, I GOT A CALL A WEEK LATER FROM A CHRYSLER WARRANTY CUSTOMER CENTER. I CALLED BACK AFTER THE SECOND CALL AND TOLD THEM THAT THE DEALER HAD LAUGHED AT ME JUST TWO WEEKS BEFORE WHEN I HAD ASKED IF THE PARTS WERE AVAILABLE. IN ADDITION TO THE DEFECTIVE GAS TANK LOCATION, MY JEEP ALSO HAS THE AIR BAGS THAT CAN INADVERTENTLY INFLATE (SUPPOSEDLY WITH A FEW SECONDS OF WARNING IF YOU HAPPEN TO BE LOOKING AT THE DASHBOARD AND NOTICE A WARNING LIGHT). I GOT THAT RECALL FIXED (A VERY LOW COST JUMPER) LAST FALL. I UNDERSTAND THAT NOW MY JEEP MAY ALSO HAVE A DEFECTIVE TRW AIRBAG INFLATOR. I SUSPECT THIS WAS THE ISSUE ALL ALONG BUT CHRYSLER TOOK THE CHEAPEST POSSIBLE ROUTE (A JUMPER). LASTLY, I HAVE SUBMITTED A FORMAL COMPLAINT ON THE NHTSA WEB SITE CONCERNING MY HEADLIGHTS GOING OFF BY THEMSELVES WHILE DRIVING AT NIGHT. THEY HAVE DONE THIS MULTIPLE TIMES AND NORMALLY COME BACK ON WITHIN 5 SECONDS. THERE ARE MANY OTHER COMPLAINTS FOR THIS ISSUE ON THE NHTSA SITE AND YET THERE HAS BEEN NO RECALL FOR THIS WITHOUT WARNING ISSUE. *JS

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CHRYSLER OF YORK, PA SENT ME A SAFETY RECALL NOTICE ALMOST 2 YEARS AGO. EVERY TIME I CALL THE DEALERSHIP, THE MANAGER STATES THAT THE PART IS ON ORDER AND NOT IN YET. SERIOUSLY, AFTER 2 YEARS. I ALSO TRIED THE 1-800 NUMBER AT THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND HAVE NO SUCCESS WITH HANG UPS AND REPEATED VOICEMAILS. THE RECALL STATES THAT THAT CHRYSLER IS SUPPOSE INSTALL AN ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS. I TRAVEL OFTEN, AND FREQUENTLY TO AREAS WHERE INCLEMENT WEATHER IS THE NORM. I CONSIDER THE RECALL A VERY SERIOUS MATTER THAT WHILE NOT CORRECTED, MAY CAUSE SERIOUS DAMAGE/INJURY. I PRAY THAT I NEVER EXPERIENCE A CRASH, BUT I WOULD HATE TO SEE SOMETHING HAPPEN TO ME OR OTHERS INJURED DUE TO THE POSSIBLITY OF A FUEL LEAKAGE IF THERE WAS A IMPACT TO MY VEHICLE. I WOULD REALLY APPRECIATE SOME IMMEDIATE, PROMPT AND COURTEOUS ASSISTANCE IN HAVING THIS PROBLEM RESOLVED. CHRYSLER DODGE JEEP DEALER HAS NO PROBLEM OVERCHARGING 4 TIMES THE COSTS FOR LABOR AND PARTS AND RESPONDING VERY QUICKLY WHEN THEY ARE MAKING MONEY FROM CONSUMERS, AND I WOULD LIKE TO SEE THEM UTILIZE THAT SAME ATTENTIVENESS WHEN A SITUATION AS SUCH ARISES WHERE THERE IS NO MONEY TO BE SQUEEZED FROM THEIR CUSTOMER, BUT RATHER THEY BE ACCOUNTABLE, STEP UP TO THE PLATE AND FIX WHAT IS WRONG. I CAN BE REACHED AT [XXX] WHICH IS THE HOME NUMBER AND EMAIL IS [XXX]. MY CELL IS [XXX]. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE WHEN THE VEHICLE WAS TURNED ON AND WOULD DIM WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNED A 2002 JEEP LIBERTY. WHILE DRIVING 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS DID NOT DEPLOY. PRIOR TO THE CRASH, THE VEHICLE WAS INSPECTED FOR AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE CONTACT WAS UNABLE TO PROVIDE THE FULL DETAILS OF THE NHTSA CAMPAIGN NUMBER. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND MEDICAL ATTENTION WAS REQUIRED FOR FOUR INJURED OCCUPANTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.