2004 JEEP LIBERTY Complaints

WAS ALERTED BY INTERNET BLOG IN FEB. OF 2013 THAT REAR COLLISIONS ON THIS MODEL OF JEEP LIBERTY (2004) MAY CAUSE GAS TANK TO RUPTURE CREATING A FIRE HAZARD. RESPONSES TO THE BLOG INDICATED THAT A CLASS IV OR BETTER TRAILER HITCH MAY ABSORB THE IMPACT, THUS INCREASING THE CHANCE THAT THE GAS TANK WOULD NOT BE DAMAGED. THIS EXPLANATION SOUNDED REASONABLE AND THEREFOR I OPTED TO HAVE A CLASS IV DRAW TITE HITCH INSTALLED AS A PRECAUTION. THIS HITCH MEETS OR EXCEEDS OEM SPECS. I RECEIVED A RECALL NOTICE SEVERAL MONTHS LATER REGARDING THIS ISSUE. THE NOTICE STATED IF I HAD PURCHASED AND INSTALLED A TRAILER HITCH AFTER THE INITIAL PURCHASE OF VEHICLE THAT I WOULD BE REIMBURSED IF I SENT PROOF OF PURCHASE. I SENT AN INVOICE AND A COPY OF THE CANCELLED CHECK AS INSTRUCTED. I WAS NOTIFIED BY PHONE THAT MY CLAIM WAS NOT VALID AS I FAILED TO PURCHASE AN OEM HITCH. MY HITCH MEETS OR EXCEEDS OEM SPECS AS I MENTIONED EARLIER . THANKS IN ADVANCE FOR ANY ASSISTANCE YOU CAN PROVIDE TO HELP ME RECOUP MY EXPENSES. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A NOTICE OF RECALL FOR THE INSTALLATION OF A TRAILER HITCH. AS OF TODAY THE DEALER CLAIMS NO PARTS ARE AVAILABLE. WHAT IS GOING ON? AM I GETTING A RUNAROUND? *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS ALERTED OF THE FAILURE AND DECLINED TO GIVE THE PROVIDE THE CONTACT WITH PART AVAILABILITY INFORMATION. THE CONTACT FELT IT WAS UNACCEPTABLE FOR SUCH A POTENTIALLY LIFE TREATING FAILURE TO BE TREATED IN SUCH A MANNER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS SMOKE EMITTED UNDER THE HOOD, AND SPARKS UNDER THE VEHICLE. THE VEHICLE FRONT END THEN BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THEY COULD NOT DIAGNOSE THE VEHICLE DUE TO THE DAMAGE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. *TR

ON THE 18TH OF JANUARY OF 2014, I WAS DRIVING BACK HOME ON A RURAL ROAD WHERE THE SPEED LIMIT IS 25MPH AND I WAS DRIVING AROUND 15 MPH BECAUSE THE ROAD DOESN'T HAVE AN ADEQUATE PAVEMENT, WHERE THERE IS ALOT OF POT HOLES. MY 2004 JEEP LIBERTY ON A SMALL HILL, CAME TO A SUDDEN STOP SHUTTING ALL THE SYSTEM WHICH TURNED THE VEHICLE OFF. I ATTEMPTED TO TURN THE CAR BACK ON, BY TURNING THE SWITCH AND IT WOULDN'T TURN ON. I WAITED APPROXIMATELY 3 MINUTES WHEN I SAW A THICK BLACK SMOKE COMING FROM THE HOOD. I ATTEMPTED TO REACT QUICKLY AND SAW THAT THE DOORS WERE CLOSED SHUT. I FORCED THE DOOR TO OPEN AND RAN QUICKLY TO THE FRONT OF THE VEHICLE. I LIFTED THE HOOD AND IT WAS STEAMING HOT THAT IT BURNED MY FINGERS, I THEN OPENED THE HOOD AND WITNESSED THAT THE VEHICLE'S MOTOR WAS COMPLETELY IN SMOKE. I BEGAN TO CAR 911 AND STEPPED ASIDE WHEN FLAMES STARTED TO COME OUT FROM THE MOTOR. IN LESS THAN 8 MINUTES THE CAR WAS COMPLETELY IN FIRE. BOTH POLICE AND FIRE DEPARTMENT ASSISTED ME DURING THIS TRAGIC EVENT. I HAVE BOTH REPORTS TO EVIDENCE THE EVENTS THAT HAD OCCURRED. I HAVE ATTEMPTED VARIOUS TIMES TO CONTACT CHRYSLER WITHIN MY LOCAL AREA AND HAVE NOT RECEIVED ANY RETURN CALL FROM THEM, WHILE THEY HAVE INDICATED THAT THEY WILL SEND A INSPECTOR TO VERIFY THE VEHICLE, I LEFT ALL OF MY PERSONAL DETAILS AND AM STILL WAITING FOR THEIR VISIT. I HAVE BEEN WAITING AND I HAVE CONTINUED TO CALL THEM IN EFFORT TO HAVE AN INSPECTOR TO VERIFY MY LOSS KNOWING THAT THE CAR IS STILL WITHIN THE VEHICLE GUARANTEED, STILL I HAVE NOT RECEIVED ANY RESPONSE AFTER A TWO MONTHS OF THE INCIDENT. HERE, I HAVE NOT ONLY SUFFERED FROM MATERIAL LOSS BUT ALSO CHRYSLER IN MY AREA DOES NOT DEMONSTRATE CORPORATE RESPONSIBILITY NOR CUSTOMER SATISFACTION OR CONCERN FOR THEIR STATE OF BEING. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURE DECLINED TO PROVIDE AN ESTIMATED TIME WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK INVOLVED WITH THE ACKNOWLEDGED DEFECT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT OF VEHICLE STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE SHOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN STATED THAT THE FRONT CONTROL ARM WOULD NEED REPLACING. THE VEHICLE WAS NOT FURTHER REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (STRUCTURE).THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *TR