2002 JEEP LIBERTY Complaints

DROVE A SHORT DISTANCE APROX 1/2 MILE TO STORE. WHEN I CAME OUT CAR WOULD CRANK BUT DID NOT START. I LEFT CAR IDLE FOR 1 HR AND THEN IT WOULD START. THIS CONDITION HAS HAPPENED A FEW TIME IN THE PREVIOUS YEAR. *TR

THIS COMPLAINT IS REGARDING EXISTING RECALL "NHTSA CAMPAIGN NUMBER: 13V252000." IT HAS BEEN ALMOST A YEAR AND JEEP HAS YET TO REPLACE MY RECALLED PARTS. I FEEL AS IF JEEP IS DRAGGING ITS FEET IN THIS MANNER, FIRST NOT WANTING TO ISSUE THE RECALL AND NOW NOT DOING THE FIX. MY LOCAL DEALER HAS NO IDEA WHEN PARTS ARE COMING, AND I BELIEVE A FUEL TANK ISSUE IS SOMETHING THAT SHOULD NOT BE DELAYED. I WISH TO LODGE A FORMAL COMPLAINT ABOUT JEEP'S SLOW RESPONSE TO THIS RECALL. THANK YOU. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V25200( FUEL SYSTEM, GASOLINE , STRUCTURE),HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DRIVING THROUGH A SCHOOL ZONE ONE MORNING AND THE CAR SUDDENLY LOST POWER STEERING AND SHUT OFF, WOULD NOT START AGAIN. TOWED IT BACK TO HOUSE AND READ CHECK ENGINE CODE ABOUT CRANKSHAFT POSITION SENSOR. IT MELTED IN PLACE BECAUSE OF WHERE IT IS IN RELATION TO THE EXHAUST, TOOK 4-5 MONTHS TO FULLY DIG OUT THE MELTED SENSOR AND REPLACE. HAD TO PUT A HEAT SHIELD OVER IT MYSELF AND HAS SINCE LASTED 2+ YEARS WITHOUT TROUBLE. VERY POOR DESIGN AND A HASSLE TO FIX. *TR

ON 20 MAY 14, VEHICLE WAS BROUGHT TO WALDORF (MARYLAND) DARCARS (CHRYSLER JEEP) AFTER DASH AIR BAG ICON CAME ON STEADY. I WAS TOLD THAT AIR BAG WOULD NOT DEPLOY AS LONG AS THE ICON WAS LIT. OCC. RSTR. CONTROL MODULE #56010501-AG NEEDED TO BE ORDERED ($266.00 FOR PART ONLY), BUT THE DEALERSHIP ALREADY HAD 22 ON BACK ORDER....22!...AT A SINGLE DEALERSHIP! SO NOW I HAVE TO RIDE AROUND W/O AN OPERABLE AIR BAG UNTIL CHRYSLER COMES THROUGH WITH THIS CRITICAL PART. MAKES YOU WONDER HOW PREVALENT THIS PROBLEM IS. *TR

IN DECEMBER 2013, I RECEIVED A RECALL NOTICE ON THE ABOVE-NOTED VEHICLE. SOON AFTER, I PHONED THE DEALER, MOORE CHRYSLER JEEP, PEORIA, ARIZONA, TO SCHEDULE INSTALLATION OF THE OEM TRAILER HITCH, BUT I WAS TOLD THEY DID NOT HAVE THE PART. IN MARCH 2014, MOORE CHRYSLER JEEP SENT ME A REMINDER NOTICE THAT MY JEEP NEEDED SOME MAINTENANCE, AND THAT AS OF DECEMBER 12, 2013, THE VEHICLE HAD AN INCOMPLETE RECALL. I PHONED THE SERVICE DEPARTMENT AND MADE AN APPOINTMENT FOR THE SCHEDULED MAINTENANCE, AS WELL AS FOR THE HITCH TO BE INSTALLED. HOWEVER, I WAS TOLD, ONCE AGAIN, THAT THE DEALER DIDN'T HAVE THE PART. IT HAS BEEN ALMOST SIX MONTHS SINCE I RECEIVED THE RECALL NOTICE, BUT, SO FAR, THE PROBLEM HAS NOT BEEN REMEDIED. I AM FRUSTRATED AND FURIOUS! THIS IS AN IMPORTANT SAFETY ISSUE, AND I WANT TO KNOW WHY I'M GETTING THE RUNAROUND. I DON''T KNOW WHERE TO PLACE THE BLAME, 'CHRYSLER OR THE DEALER, 'BUT EITHER WAY, NOBODY IS TAKING RESPONSIBILITY FOR THIS MOST RECENT RECALL WITH IMPORTANT SAFETY CONCERNS. WHY IS IT TAKING SO LONG TO MANUFACTURE AND SUPPLY THE PART? DOES ANYONE CARE? PLEASE DO NOT SUGGEST THAT I PURCHASE AND INSTALL A HITCH FROM SOME OTHER LOCATION AND WAIT FOR REIMBURSEMENT. I WANT TO HEAR FROM EITHER CHRYSLER OR NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OR BOTH VERY SOON. *TR

KEY GETS STUCK IN THE IGNITION SYSTEM FROM TIME TO TIME THE KEYS ARE LEFT IN THE IGNITION STEERING WHEEL GETS LOCKED UNABLE TO RETRIEVE KEY. ELECTRICAL STABILITY CONTROL DEFECT SINCE BUYING IT IN 2003, NUMEROUS SUSPENSION PROBLEMS SINCE 2003, SPEND THOUSANDS OF DOLLARS FIXING DEFECTS. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013 THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.

GOOD AFTERNOON, I RECEIVED A REAR STRUCTURE REINFORCEMENT LETTER FROM CHRYSLER AND THE NATIONAL TRAFFIC SAFETY ADMINISTRATION STATING THAT CERTAIN 2002-2007 MODEL YEAR JEEP LIBERTY VEHICLES CONTAIN DEFECT RELATED TO MOTOR VEHICLE SAFETY. PROBLEM: THE FUEL TANK ON VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. WHAT DEALER WILL DO: CHRYSLER INTENDS TO INSPECT YOUR VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE (PARTS AND LABOR) TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACT I CALLED THE DEALER AND IT TURNS OUT THEY DO NOT HAVE THE PARTS TO FIX THE PROBLEM, AND CHRYSLER IS RESPONSIBLE FOR SENDING THEM THE PARTS. THEY SAID I WOULD RECEIVE ANOTHER LETTER ONCE THEY HAD RECEIVED THE PARTS BUT I NEVER RECEIVED A LETTER/CALL BACK. I RECEIVED THE RECALL LETTER A FEW MONTHS AGO AND YET HAVE NOT RECEIVED A CALL AND JUST ABOUT FORGOT ABOUT UNTIL MY HUSBAND ASKED ABOUT IT. I AM ALMOST 8 MONTHS PREGNANT AND QUITE WORRIED DRIVING THE CAR BUT I NEED IT. I HOPE YOU CAN HELP ME GET THIS RESOLVED AS SOON AS POSSIBLE BECAUSE IN 2 WEEKS I'M GETTING MY FUTURE CHILD'S CARSEAT INSTALLED AND WOULD LIKE THIS OTHER SAFETY PROBLEM TO BE SOLVED. THANK YOU IN ADVANCE FOR YOUR HELP AND ATTENTION *JS

RECEIVED A REAR STRUCTURE REINFORCEMENT LETTER FROM CHRYSLER AND THE NATIONAL TRAFFIC SAFETY ADMINISTRATION STATING THAT CERTAIN 2002-2007 MODEL YEAR JEEP LIBERTY VEHICLES CONTAINS DEFECT RELATED TO MOTOR VEHICLE SAFETY. PROBLEM: THE FUEL TANK ON VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. WHAT DEALER WILL DO: CHRYSLER INTENDS TO INSPECT YOUR VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE (PARTS AND LABOR) TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS.... WHAT YOU MUST DO TO ENSURE YOUR SAFETY: ONCE YOU RECEIVE YOUR FOLLOW UP NOTICE IN THE MAIL, SIMPLY CONTACT DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT. WE HAVE NEVER RECEIVED A FOLLOW UP NOTICE IN THE MAIL. I TOOK IT UPON MYSELF TO CALL THE DEALER AND THEY WERE NOT HELPFUL. THEY SAID THEY WERE BOOKED WITH APPOINTMENTS BUT WOULD GIVE ME A CALL BACK TO SCHEDULE A FUTURE APPOINTMENT. I NEVER RECEIVED A CALL BACK. I CALLED AGAIN AND WAS LEFT ON HOLD FOR OVER TWENTY MINUTES. I CALLED AGAIN, LEFT A MESSAGE WITH CUSTOMER SERVICE AND NEVER RECEIVED A CALL BACK. REGARDING AN INDIVIDUALS SAFETY, IT SEEMS IT IS NOT OF IMPORTANCE TO THE LOCAL CHRYSLER, JEEP DEALER. I RECEIVED THE RECALL LETTER A FEW MONTHS AGO AND YET HAVE NOT RECEIVED A CALL AND JUST ABOUT FORGOT ABOUT UNTIL MY HUSBAND ASKED ABOUT IT. I HAVE GIVEN UP ON CONTACTING THE DEALER AND HENCE THE COMPLAINT LETTER TO YOU. I AM SIX MONTHS PREGNANT AND THIS SHOULD BE THE LEAST OF MY CONCERNS BUT NOW I HAVE TO WORRY ABOUT THIS ALONG WITH MY PREGNANCY. PLEASE ADVISE FOR I WOULD LIKE TO GET THIS RESOLVED AS SOON AS POSSIBLE. THANK YOU, [XXX] C/O[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 11/17/2014 *JS