2004 JEEP LIBERTY Complaints

THE REAR PASSENGER SIDE LOWER CONTROL ARM HAS COMPLETELY RUSTED THREW CAUSING IT TO CRACK IN HALF WHILE DRIVING AT 30 MPH WHICH CAUSED THE CAR TO SWERVE ALL OVER THE ROAD. THE DRIVER SIDE REAR CONTROL ARM SHOWS SERIOUS SIGNS OF CORROSION AND A CRACK IN THE UNIT IS STARTING TO APPEAR. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REGULATOR IN THE DRIVER SIDE REAR WINDOW WOULD CONSTANTLY FAIL. THE DEALER REPLACED THE WINDOW REGULATOR NUMEROUS TIMES, BUT THE FAILURE RECURRED CONTINUOUSLY. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE FAILURE MILEAGE WAS 27,844 AND THE CURRENT MILEAGE WAS 107,925.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW REGULATOR BECAME INOPERABLE. THE DEALER REPLACED BOTH REGULATOR UNITS, BUT THE FAILURE RECURRED. SINCE THE REPAIR, THE SECOND REAR WINDOW BECAME INOPERABLE. THE MANUFACTURER WAS NOTIFIED AND MADE AN ATTEMPT TO REPAIR THE DEFECT. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE 84,000. THE VIN WAS UNAVAILABLE.

I WAS BACKING OUT OF GARAGE AND HEARD A POP AND THEN GRINDING NOISE. STOPPED IMMEDIATELY AND FOUND THE LEFT FRONT UPPER BALL JOINT HAD POPPED OUT OF THE CONTROL ARM. THE BALL JOINT IS RUST PITTED BADLY. I WOULD ASSUME THE RIGHT FRONT BALL JOINT IS IN THE SAME CONDITION. I AM ALSO AWARE THAT THE 2002-2003 LIBERTY'S HAVE AN OPEN RECALL FOR THIS PROBLEM DUE TO WATER INTRUSION. I HAD THE RECALL FOR THE LOWER BALL JOINTS REPLACED UNDER WARRANTY. I WAS LUCKY THAT THERE WAS NOT A SEPARATION WHILE DRIVING AT SPEED. *TR

WHILE DRIVING 60 MPH ON THE STATEN ISLAND EXPRESSWAY IN NY I HEARD A THUMP AND LOST CONTROL OF THE VEHICLE. IT WAS AS IF I WAS DRIVING ON ICE. THE REAR END OF THE JEEP SWAYED SIDE TO SIDE UNTIL I WAS ABLE TO BRING IT TO A STOP. THE DRIVERS SIDE REAR LOWER CONTROL ARM SNAPPED CAUSING THE REAR AXLE TO MOVE TO THE REAR ON THE DRIVERS SIDE. THIS CAUSED THE DRIVE SHAFT TO PULL OUT OF THE TRANSMISSION AND HIT THE GROUND. WHILE MOVING FORWARD THE DRIVE SHAFT WAS DRAGGING ON THE PAVEMENT MOVING SIDE TO SIDE AS IT WAS STILL TURNING BECAUSE THE REAR WHEELS WERE TURNING. LUCKILY I WAS ABLE TO BRING THE VEHICLE TO A STOP WHILE JUST BARELY AVOIDING HITTING A GUARD RAIL AND OTHER CARS IN THE LANE TO THE LEFT OF ME. ONCE STOPPED I WAS STUCK ON A TWO LANE EXIT AT 11:00 PM WITH CARS DOING 60 MPH COMING TO A SCREECHING HALT BEHIND ME AND WITH SOME CARS SWERVING INTO THE ADJACENT LANE TO AVOID HITTING MY CAR. THIS CAR IS DRIVEN MOST BY MY WIFE WITH ONLY MY DAUGHTER IN THE FRONT PASSENGER SEAT. ON THIS EVENING WE HAD TWO ADULTS IN THE FRONT AND TWO ADULTS IN THE REAR SEAT. I BELIEVE IT WAS THE ADDED WEIGHT IN THE REAR SEAT THAT CAUSED THE ARM TO BREAK AT THIS TIME. THESE VEHICLES NEED TO BE RECALLED AND REPAIRED AS THE SITUATION WILL ONLY GET WORSE AS THEY GO THROUGH MORE WINTERS. IT LOOKS TO ME LIKE THEY WANT TO WAIT UNTIL SOMEONE IS KILLED BEFORE THEY DO A RECALL. I ALSO BELIEVE THAT A LOT OF THESE PART FAILURES ARE GOING UNREPORTED. HAD THE DRIVE SHAFT HIT A LIP, POT HOLE OR OTHER OBSTRUCTION BEFORE STOPPING, MY VEHICLE COULD HAVE FLIPPED OVER CAUSING SERIOUS INJURIES OR DEATH. THE COST FOR THE REPAIR WHICH HAD TO INCLUDE A NEW DRIVE SHAFT WAS OVER $1100.00. IF NEEDED I HAVE THE FAILED PART AND THE OTHER CONTROL ARM AND DRIVE SHAFT. I ALSO HAVE PHOTOS OF THE FAILED PART. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT ALL FOUR WINDOWS FELL DOWN INTO THE DORR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT AN UNKNOWN PLASTIC PART NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 88,000.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT DOOR LOCK SYSTEM WAS INOPERABLE, WHICH PROHIBITED THE DOOR LOCKS FROM LOCKING. A MANUFACTURER AND DEALER MADE THE CONTACT AWARE OF THE NHTSA CAMPAIGN ID NUMBER: 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) RECALL, BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 145,000.

I RECENTLY NOTICED ABNORMAL TIRE WEAR (INSIDES BALDING) ON MY FRONT TIRES SO I REPLACED THE TIRES AND TOOK THE VEHICLE FOR AN ALIGNMENT. BEFORE THE REPAIR SHOP WOULD DO THE ALIGNMENT ON THE VEHICLE THE CHECKED THE COMPONENTS TO BE SURE THAT THE WAS NO OTHER PROBLEMS. THEY FOUND THAT THE LOWER AND UPPER BALL JOINTS WERE BAD ON BOTH SIDES AND STATED THAT IT WAS UNSAFE TO DRIVE. I IMMEDIATELY CONTACTED MY LOCAL JEEP DEALER TO INQUIRE ABOUT THE REPAIRS AND TO CHECK FOR RECALLS. THEY ADVISED ME THAT THERE WAS A RECALL ON THE LOWER BALL JOINTS, I ASKED IF THE LOWER BALL JOINTS COULD CAUSE THE UPPER BALL JOINTS TO GO BAD AND THEY SAID THAT IT COULD. I ASKED IF THAT WOULD BE COVERED UNDER THE RECALL AS WELL SINCE THEY COULD HAVE CAUSED THE UPPER BALL JOINTS TO BECOME BAD, AND I WAS TOLD NO THAT IT WOULD ONLY COVER THE LOWER BALL JOINTS. SO MY COMPLAINT IS THAT THE RECALL SHOULD COVER THE UPPER BALL JOINTS AS WELL BECAUSE EVEN AFTER THE REPAIRS ON THE LOWER BALL JOINTS THE VEHICLE IS STILL UNSAFE TO DRIVE IF THE RECALLED PART CAUSED THE PROBLEM TO THE UPPER PORTION AS WELL. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR END OF THE VEHICLE BEGAN TO FISHTAIL UNCONTROLLABLY CAUSING DIFFICULTY IN THE STEERING. THE CONTACT WAS ABLE TO GAIN CONTROL AND MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED BOTH REAR TRAILING ARMS WERE COMPLETELY COVERED WITH RUST AND EXHIBITED NUMEROUS CRACKS. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THE DRIVERS SIDE WINDOW FELL INTO THE DOOR AND SHE WAS UNABLE TO PLACE IT BACK IN POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINDOW REGULATOR AND MOTOR NEEDED TO BE REPLACED FOUR YEARS AFTER THE PREVIOUS FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT ONLY ADVISED THE CONTACT TO CONTACT NHTSA. THE VEHICLE WAS NOT REPAIRED. UPDATED 11/03/11*LJ UPDATED 11/14/11