2002 JEEP LIBERTY Complaints

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO CONTACT THE DEALER TO OBTAIN THE REMEDY BUT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP HAS ILLUMINATED AND HER HORN IS INOPERABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

RECENTLY I HAD MAJOR REPAIRS TO MY 2002 JEEP LIBERTY. THE CHECK ENGINE LIGHT WAS ON AND IT WAS DIAGNOSED WITH CODE PO442. THROUGH THE PROCESS OF ELIMINATION IT WAS FOUND THAT THE TOP SIDE OF THE FUEL TANK HAD DETERIORATED TO THE POINT WHERE HOLES HAD FORMED, CAUSING AN UNSAFE CONDITION DUE TO FUEL AND FUEL FUME RELEASE. THE TANK WAS REPLACED WITH A REFURBISHED ONE SINCE JEEP NO LONGER MANUFACTURERS THE FUEL TANK. THE REPAIRS WERE MADE AT A CERTIFIED JEEP DEALERSHIP. THE VEHICLE WAS IN THE SHOP FROM AUGUST 1 THRU AUGUST 7. I CONTACTED JEEP TO INFORM THEM OF THE UNSAFE CONDITION WITH THE VEHICLE AND WAS GIVEN A CASE NUMBER. I REQUESTED ASSISTANCE WITH THE COST OF THE REPAIRS. I SENT JEEP ALL REQUESTED INFORMATION WITH THE UNDERSTANDING A CUSTOMER CARE AGENT WOULD CONTACT ME WITH THEIR FINDING. 3 WEEKS PASSED AND I DID NOT RECEIVE A CALL, I CONTACTED JEEP REQUESTING RESOLVE. A SUPERVISOR RETURNED MY CALL AND INFORMED ME THAT THE AGE OF THE VEHICLE WAS THE REASON NO ASSISTANCE WOULD BE OFFERED. MY COMPLAINT WITH JEEP IS THEY DISMISSED THE REQUEST BECAUSE OF THE AGE OF THE VEHICLE. I PURCHASED THE VEHICLE IN 2008 WITH 29000 MILES. CURRENTLY THE VEHICLE HAS 69000 MILES. I FIND IT UNACCEPTABLE THAT JEEP PLACES A TIME LIMITATION ON THE SAFETY OF THEIR VEHICLES THAT ARE MAINTAINED TO THE STANDARD SET FORTH IN THE OWNERS MANUAL. JEEP DOES NOT BACK THEIR VEHICLES. I WILL NEVER BUY ANOTHER JEEP! *TR

HAVE RECALL ON ORC FILTER CIRCUIT AND THE NEW RECALL ABOUT THE GAS TANK AND I CAN NOT GET JEEP TO DO ANYTHING ABOUT IT. I CALLED THE FIRST WEEK IN JULY, 2013 AGAIN AUG, 2013 AND KEEP GETTING RUN-A-ROUND. *TR

ITEM #1 OCCUPANT RESTRAINT CONTROL (ORC). I AM CHAGRINED WITH THE TARDINESS OF JEEP/CHRYSLER MOTORS CORPORATION IN THEIR TARDY COMPLIANCE WITH THIS RECALL (12V-527). ORIGINALLY ISSUED ON JANUARY 3, 2013, MY DAUGHTER (FORMER OWNER OF THIS VEHICLE) VISITED A JEEP DEALER IN WASHINGTON DC. THEY SAID "NO PARTS ARE YET AVAILABLE...WE WILL CONTACT YOU WHEN THEY ARE". AT A LATER DAY (MAY 2013) MY DAUGHTER VISITED THE LOCAL JEEP DEALER (COURTESY MOTOR SALES, INC., ALTOONA PA) AND INQUIRED ABOUT THE PROBLEM...AGAIN "WE CANNOT GET THE PARTS, THEY ARE NOT AVAILABLE". I PURCHASED THE VEHICLE FROM MY DAUGHTER AND HAVE VISITED COURTESY MOTOR SALES TWICE SINCE I PURCHASED (LATEST AUGUST 27, 2013) WITH THE SAME ANSWER "WE DON'T HAVE THE PARTS AVAILABLE AND WE WILL CONTACT YOU WHEN THEY ARRIVE"! IT IS INCONCEIVABLE THAT REPLACEMENT PARTS ARE NOT BEING MADE AVAILABLE FOR THIS VERY DANGEROUS PROBLEM! AT THE PRESENT TIME I AM UNABLE TO DRIVE THE VEHICLE AS THE AIR BAG LIGHT IS NOW ON CONSTANTLY AND THE RECALL NOTES THAT ....."A DAMAGED COMPUTER CHIP COULD CAUSE THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS (LIBERTY AND GRAND CHEROKEE)......". THE RECALL NOTICE CONTINUES BY STATING THAT "INAVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH". HOW MANY MORE INJURIES AND POSSIBILITIES OF CRASHING MUST IT TAKE TO GET ACTION ON THIS? IN CONCLUSION, I CANNOT UNDERSTAND WHY YOUR RECALLS ARE NOT BEING "TENDED TO" IN AN EXPEDIENT MANNER. I AM GETTING "LIP SERVICE" AND YOU ARE BEING IGNORED. IF EITHER OF THESE RECALL PROBLEMS DO HAPPEN, BOTH YOUR ORGANIZATION (FOR NOT ENFORCING IN A TIMELY MANNER) AND CHRYSLER MOTOR CORPORATION (FOR DELAYING REMEDY) WILL BE THE RESPONSIBLE PARTIES. *TR

RECENTLY, THE AIRBAG LIGHT HAS BEEN ILLUMINATING WHEN I START THE ENGINE. IT DOES NOT GO OFF WHILE DRIVING. THE ONLY WAY IT GOES OFF IS TO RE-START THE VEHICLE. SOMETIMES IT TAKES SEVERAL RE-STARTS TO TURN THE LIGHT OFF. AFTER READING SOME ARTICLES ONLINE, I AM WORRIED THAT MY AIRBAGS MAY SPONTANEOUSLY DEPLOY. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE RECALL WAS EXPECTED TO BEGIN JULY 2013. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE 2013, THERE SHOULD HAVE BEEN PARTS AVAILABLE BEFORE SEPTEMBER 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 49,300.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT ATTEMPTED TO CONTACT THE DEALER TO OBTAIN THE REMEDY BUT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER RECEIVED A RECALL NOTICE IN LATE 2012, EARLY 2013. THE CONSUMER CONTINUED TO DRIVE THE VEHICLE, WHILE WAITING FOR CHRYSLER TO NOTIFY HIM, AS TO WHEN THE PARTS WOULD BE AVAILABLE. ON OR ABOUT AUGUST 4, 2013, THE AIR BAG LIGHT ILLUMINATED AND IT CONTINUED TO COME ON EVERY TIME THE VEHICLE WAS DRIVEN, USUALLY AFTER A MINUTE OR TWO AFTER STARTING TO DRIVE. THE LIGHT WOULD GO OUT, AND COME BACK ON. THERE WAS ALSO A BEEP, WHEN THE LIGHT ILLUMINATED.

MY AIR BAG LIGHT KEPT COMING ON AND OFF OVER A SPAN OF A COUPLE OF WEEKS, AFTER RESEARCHING ONLINE WE FOUND THE RECALL ON THE AIR BAG SENSOR. WE FOLLOWED UP WITH CHRYSLER AND THEY TOLD US TO CALL OUR LOCAL JEEP DEALER TO SET UP AND APPOINTMENT TO HAVE IT FIXED. OUR JEEP DEALER COULD NOT DO THIS DUE TO THE FACT THAT THEY DO NOT HAVE THE PART IN STOCK. WE KEPT CALLING CHRYSLER AND THE DEALER FOR THE PAST SEVERAL MONTHS AND THEY BOTH HAVE NO ANSWERS FOR US. THE PART HAS NOT BEEN DELIVERED TO THE DEALER TO HAVE THIS RECALL FIXED. MY CAR FAILED SAFETY INSPECTION AND I NOW HAVE A RED R REJECT STICKER ON MY JEEP. THE PART HAS BEEN DELIVERED TO THE WAREHOUSES AND THE JEEP DEALER SAID IT MAY STILL TAKE A COUPLE MONTH TO GET THE PART. *JB