2002 JEEP LIBERTY Complaints

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE INTERIOR CEILING IGNITED INTO FLAMES WHILE THE FRONT DRIVER'S SIDE SEAT WAS OCCUPIED. THE DRIVER'S SIDE OF THE ROOF COMPLETELY MELTED AND THE PASSENGER'S SEAT OCCUPANT SUSTAINED BURNS TO BOTH ARMS AND THE FINGERS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INFORMED THE CONTACT THAT THE FAILURE WAS CONTRIBUTED TO A FAULTY ELECTRICAL SHORT CIRCUIT. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 9/19/13 *CN

I'M WRITING ABOUT THE SAFETY RECALL M35/NHTSA 12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE LETTER WHICH I'VE RECEIVED AT THE BEGINNING OF THE YEAR OF 2013. I'VE CONTACTED THE RANCHO AUTO GROUP, ONE OF THE JEEP DEALERSHIPS IN SAN DIEGO AND I TOOK MY CAR TO THEIR SHOP FOR AN INSPECTION. THE AUTHORIZED DEALERSHIP HAS INFORMED ME THAT MY VEHICLE REQUIRES REPAIR NOT ONLY FOR THE RECALL #M35 BUT ALSO #F23. THEY WERE ABLE TO FIX THE ISSUE WITH THE LOWER BALL JOINT INSPECTION/REPLACEMENT, BUT NOTHING COULD BE DONE ABOUT ORC FILTER CIRCUIT DUE TO THE PARTS BEING CURRENTLY UNAVAILABLE. I UNDERSTAND THAT IT MIGHT TAKE A FEW DAYS OR MAYBE A FEW WEEKS TO GET THESE PARTS ORDERED, BUT ITS BEEN OVER SIX MONTHS SINCE I TOOK MY CAR TO RANCHO AUTO GROUP AND NOTHING HAS BEEN DONE YET. I'VE FILLED COMPLAINTS OVER THE PHONE, I'VE CALLED THE CUSTOMER SERVICE A FEW TIMES AND THE RESPONSE IT IS ALWAYS THE SAME, 'I'M SORRY, BUT THE PARTS ARE STILL NOT AVAILABLE. I AM REALLY FRUSTRATED ABOUT THIS WHOLE SITUATION, NOT ONLY BECAUSE ITS BEEN OVER NINE MONTHS SINCE I RECEIVED THE FIRST CHRYSLER'S LETTER, BUT SPECIALLY BECAUSE NO ONE CAN TELL ME WHEN MY CAR IS GOING TO BE REPAIRED! I TOOK MY CAR TO A PRIVATE MECHANIC, AND HE TOLD ME THAT IF I GET INVOLVED IN A CAR ACCIDENT, THE AIRBAG WON'T GO OFF. THIS IS REALLY SERIOUS, I CAN DIE BECAUSE OF THIS FAILURE WHICH HAS ALREADY BEEN DIAGNOSED AS PART OF THE RECALL #M35. HOWEVER, YOUR REP HAS TOLD ME THAT IF I GET INVOLVED IN AN ACCIDENT THE AIR BAG WILL GO OFF. SO, WHO SHOULD I TRUST? I JUST DON'T FEEL SAFE DRIVING MY CAR! I WANT TO SELL IT BUT I CAN'T BEFORE IT GETS FIXED. WHO IS GOING TO BUY A CAR WITH A SAFETY ISSUE? NO ONE! SO, I'M NOT ONLY STUCK WITH A CAR THAT NEEDS TO BE FIXED, I AM PUTTING MY OWN LIFE IN RISK BY DRIVING A CAR THAT IS UNSAFE. THAT'S UNACCEPTABLE. SOMETHING HAS TO BE DONE! *TT

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES..... UPDATED 10-17-13 *BF THE PROBLEM WAS FIXED ON SEPT 24, 2013

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE AIR BAG WARNING LAMP ILLUMINATED SPORADICALLY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

HAD RECENTLY CHECKED THE OIL, AND EVERYTHING WAS GREAT. JUST GOT BACK FROM A LONG TRIP WITH NO PROBLEMS. THEN 3 WEEKS LATER WITH NO WARNING, I WAS DRIVING DOWN THE ROAD AT ABOUT 40 MPH AND THE ENGINE STARTED MAKING A BAD SOUND. (WHICH IT HAD NEVER DONE) NO WARNING LIGHT ON THE DASH, NOTHING. PULLED OVER CHECKED THE OIL AGAIN AND IT REGISTERED A LITTLE LOW WHICH WAS ALSO UNUSUAL. PUT A QUART OF OIL IN IT AND HEADED THE 7 MILES HOME, BUT BY THE TIME I GOT HOME THE ENGINE SOUNDED HORRIBLE, I DROVE VERY CAREFUL AND WATCHED THE GAUGES AND FOR ANY WARNING LIGHTS INCLUDING THE CHECK ENGINE LIGHT OR OIL LIGHT TO COME ON BUT NOTHING HAPPENED. IT JUST SOUNDS LIKE CRAP. I HAD A MECHANIC FRIEND COME TO MY HOUSE TO LOOK AT IT AND HE SAID THAT IT LOOKS LIKE IT WILL BE A NEW ENGINE. WHAT THE HECK, THIS SEEMS TO BE A COMMON PROBLEM. WHY IS JEEP OR CHRYSLER DOING NOTHING ABOUT IT. THE ENGINE HAS EXTREMELY LOW MILES, SHOULD BE GOOD FOR LONGER THAN THIS. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAGS) IN THE MAIL AND WAS ADVISED BY THE DEALER THAT THE PARTS THAT WERE NEEDED TO COMPLETE THE SERVICE WERE NOT YET AVAILABLE. THE DEALER WAS CONTACTED AGAIN EIGHT MONTHS LATER AND STATED THAT THE PARTS STILL WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND THE MANUFACTURER STATED THAT THEY HAD NOT YET DETERMINED HOW TO REMEDY THE DEFECT AND REPROGRAM THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.

AIRBAG WARNING LIGHT AS WELL AS AN AUDIBLE TONE BEGAN INTERMITTENTLY ALERTING IN THIS CAR. DEALERSHIP IS ABLE TO CONFIRM AIRBAG FAULT CODES, BUT IS NOT ABLE TO FIX THE CAR AFTER REPEATED ATTEMPTS AND ONE $500.00 REPAIR THAT FAILED. CHRYSLER GROUP LLC HAS REFUSED TO PROVIDE ANY ASSISTANCE. MY VEHICLE REMAINS AT THE DEALERSHIP WITH NO ACTION BEING TAKEN AND HAS BEEN THERE FOR MORE THAN FOUR MONTHS. NO ONE AT CHRYSLER GROUP LLC OR THE DEALERSHIP CAN AS MUCH AS ASSURE ME THAT IT IS EVEN SAFE TO DRIVE HOME. I CONTACTED CHRYSLER GROUP A FEW TIME IN THE BEGINNING AND ULTIMATELY CHRYSLER CALLED ME AND ESSENTIALLY SAID 'YOUR CAR IS READY. GO THE DEALERSHIP AND PICK IT UP.' I COMMENTED THAT THE DEALERSHIP HAD STATED THAT THE AIRBAG ALERTS WERE STILL OCCURRING AND THAT FAULT CODES THAT COULD NOT BE USED TO MAKE THE REPAIR STILL EXISTED IN THE SYSTEM. CHRYSLER REPLIED THAT THE DEALERSHIP HAD CONFIRMED THAT CODES WERE IN FACT PRESENT IN THE SYSTEM THAT COULD NOT BE RELATED TO AN IDENTIFIABLE REPAIR, AND THAT THE AIRBAG WARNING SYSTEM WAS STILL ALERTING, BUT THAT BOTH SITUATIONS HAD NOTHING TO WITH THE RECALL. I ASKED SPECIFICALLY HOW HE COULD SIMULTANEOUSLY STATE THAT AN UNIDENTIFIABLE AIRBAG SYSTEM FAULT CODE EXISTED, BUT THAT IT CATEGORICALLY WAS NOT RELATED TO THE RECALL. HE BECAME ANGRY AND FRUSTRATED AND INSTRUCTED ME TO NOT QUESTION HIM. IT IS EVIDENT FROM THE AFOREMENTIONED CHAIN OF EVENTS THAT NETHER CHRYSLER GROUP LLC OR THE DEALERSHIP ARE PREPARED TO IMPLEMENT THESE REPAIRS OR ACTUALLY KNOW WHAT IS CAUSING THE INADVERTENT DEPLOYMENT OF THE AIRBAGS IN THE AFFECTED VEHICLES. THERE HAVE BEEN AS MANY AS 215 REPORTED CASES OF THESE INADVERTENT AIRBAG DEPLOYMENTS, AND CHRYSLER HAS PROVEN UNABLE OR UNWILLING TO IMPLEMENT THE NECESSARY REPAIRS. IT IS JUST A MATTER OF TIME UNTIL AN INNOCENT INDIVIDUAL IS SERIOUSLY INJURED OR KILLED. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT UPON STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAG) AND THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE TO AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE AIR BAG WARNING LIGHT HAD ILLUMINATED AND THE CONTACT WAS CONCERNED THAT THE AIR BAG COULD DEPLOY ERRONEOUSLY AND WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT DID NOT EXPERIENCE THE AIR BAG FAILURE; HOWEVER SHE WAS CONCERNED THAT THE AIR BAG COULD DEPLOY AT ANY MOMENT. THE MANUFACTURER CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CURRENT MILEAGE WAS 121,491. UPDATED 11/13/13*LJ THE RECALL WAS COMPLETED ON 10/15/13. UPDATED 11/18/13