2002 JEEP LIBERTY Complaints

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHENEVER THE VEHICLE IS STARTED, THE ENGINE COMPARTMENT MAKES A LOUD CLUNKING NOISE. THE MECHANIC STATED THAT THERE WAS AN ISSUE WITH THE SPARK PLUGS. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE VALVE SYSTEM. THROUGH RESEARCH, HE HAS FOUND NUMEROUS COMPLAINTS ON THIS SAME FAILURE AND BELIEVES IT TO BE A MANUFACTURER DEFECT. HE ALSO BELIEVES THAT A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE 91,000.

2002 JEEP LIBERTY-DRIVING 30MPH IN RESIDENTIAL NEIGHBORHOOD FRONT DRIVER'S SIDE DROPPED TO STREET AND CAR IMMEDIATELY WENT RIGHT UP ON THE CURB AND MISSING A TREE BY INCHES. THE FRONT UPPER BALL JOINT HAD SEPARATED AND THE TIRE WAS ON ITS SIDE UNDER THE FRONT END. THE JOINT WAS BONE DRY. HUSBAND BOUGHT PARTS AND FIXED THE VEHICLE. *TR

JUNE 27TH WHILE MY WIFE AND I WERE RIDING DOWN RTE 18 SATURDAY AFTERNOON IN OUR 2002 JEEP LIBERTY THE HOOD CAME UNLATCHED FOR NO REASON. WE HAVE BEEN RIDING AROUND FOR A LONG TIME WITH NO PROBLEM. THEN OUT OF THE BLUE ALL OF A SUDDEN THIS HAPPENS. WE TOOK IT TO MEINKE TO SEE IF THEY COULD GET IT LATCHED TILL MONDAY JUNE , 29TH WHEN WE WERE SCHEDULE TO TAKE IT TOOK THE BODY SHOP FOR REPAIR. THEY DID GET IT LATCHED BUT SAID DON'T DRIVE ITGO ANYWHERE UNLESS YOU HAVE TO. MAKE SURE YOU HAVE YOUR 4 WAYS ON AND ONLY GO NO MORE THAN 35 MPH. ONE OF THE TECH'S WHO WORKS AT MEINEKE AS WELL AS THE PERSON AT THE REPAIR SHOP SAID BOTH THE SECURITY LATCH, AND THE MAIN LATCH SHOULD NOT HAVE GIVEN WAY AS WELL AS THE REP FROM GEICO SAYING THE SAME THING, ALSO THE MECHANIC WORKING ON THE JEEP SAYS THE SAME THE SAME THING BOTH THE SECURITY LATCH AND THE MAIN LATCH SHOULD HAVE HELD. I HAVE THREE PEOPLE SAYING THE SAME THING, I HOPE IT DOESN'T HAPPEN TO ANYONE ELSE. I SPOKE TO DAIMLER CHRYSLER JEEP EXPLAINING TO THEM THE SITUATION AND I WASN'T HAPPY EXPLAINING I HAVE TO PUT OUT $500.00 OF MY POCKET BECAUSE OF THIS ACCIDENT, WHICH WE FEEL WAS NOT AN ACCIDENT. WE FEEL IT IS A SAFETY ISSUE AND WE SHOULD BE REIMBURSED BY DAIMLER CHRYSLER FOR THE DEDUCTIBLE WE PAID HAD TO POUR OUT OF OUR POCKET. THIS IS CLEARLY A SAFETY ISSUE WITH THE JEEP AND IT DOES NOT MATTER IF OUR WARRANTY EXPIRED IN DECEMBER 2008. IT SHOULD HAVE NEVER HAPPENED UNDER WARRANTY OR NOT UNDER WARRANTY. BEING A SAFETY ISSUE ALL 2002 MODELS SHOULD BE RECALLED AND FIXED SO THIS DOES NOT HAPPEN TO ANYONE ELSE AS WELL AS REIMBURSING US FOR THE MONEY WE HAD TO PAY TO FIX THE PROBLEM OURSELVES. *TR

DRIVING DOWN INTERSTATE THE OIL LIGHT CAME ON. CHECKED OIL WAS FULL. WE LIVE ABOUT 5 MILES AWAY SO GOT OFF INTERSTATE HEARD A FAINT NOISE UNDER THE HOOD WE PUT IT IN NEUTRAL AND TURNED KEY OFF AND COASTED INTO A PARKING LOT. CHECKED OIL AND BELTS EVERYTHING LOOKED FINE. TURNED THE KEY AND NOTHING HAPPENED. NO WARNINGS WHAT SO EVER. THE OIL PUMP WENT BAD AN SEIZED THE ENGINE. THIS IS MY TRANSPORTATION NOW I HAVE NOTHING TO DRIVE UNTIL I CAN AFFORD $7,000 PLUS FOR A NEW ENGINE. THIS WAS OUT OF WARRANTY BY LESS THEN 90 DAYS. HAVE ALMOST 90,000 MILES ON IT. I LOVE MY LIBERTY BUT WILL NEVER BUY ANOTHER JEEP AGAIN. IT HAS ALWAYS BEEN MAINTAINED AND WITHOUT WARNING THE ENGINE GOES OUT. *TR

I HAD JUST BACKED OUT OF A PARKING SPACE IN A BUSY PARKING LOT, DROVE FORWARD ABOUT 20 FEET GOING NO MORE THAN 7-10 MPH, THEN MADE A LEFT - STILL WITHIN THE PARKING LOT. WHEN TURNING, I HEARD A GRINDING NOISE, THEN SUDDENLY, THE FRONT END OF MY 2002 JEEP LIBERTY RENEGADE COLLAPSED ONTO THE FRONT TIRE OF THE DRIVER'S SIDE. THE UPPER BALL JOINT OF THE VEHICLE HAD COMPLETELY SEPARATED, KNOCKING THE WHEEL OFF IN THE PROCESS. THIS INCIDENT OCCURRED IN THE LATE AFTERNOON ON A SUNDAY (WHEN MECHANICS ARE NOT OPEN). AAA TOWED THE JEEP TO A LOCAL GARAGE NEARBY; HOWEVER, ON MONDAY MORNING, I CALLED CHRYSLER TO FILE A COMPLAINT ABOUT WHAT HAD HAPPENED. MY CALL WAS PICKED UP BY AN OVERSEAS CUSTOMER SERVICE REP. HE TOLD ME THAT IF I COULD HAVE THE CAR TOWED TO A CHRYSLER DEALER, THEY WOULD SEE WHAT THEY COULD DO ABOUT COVERING THE REPAIR, BUT TO CALL BACK AFTER THEY'D SPOKEN WITH THE DEALER. LATER THAT AFTERNOON, I CALLED BACK. LONG STORY SHORT, MY CALL WAS ESCALATED TO A GUY IN DETROIT, WHO AT FIRST SAID THAT THE CALL CENTER REP HAD NO BUSINESS SUGGESTING THAT MY REPAIR WOULD BE COVERED. WHEN I TOLD HIM I HAVE PHOTOS OF WHAT HAPPENED TO THE CAR, HE AUTHORIZED THE REPAIR. THE DEALER HAD TO REPLACE THE UPPER CONTROL ARM AND BALL JOINT, AND THE BRAKE LINE WHICH WAS SEVERED WHEN THE FRONT END COLLAPSED! I ASKED THE DEALER FOR THE DEFECTIVE PARTS. HE SAID CHRYSLER WOULD WANT THEM BECAUSE THEY WERE COVERING IT "UNDER WARRANTY." THIS IS A MAJOR DEFECT AND SAFETY ISSUE - ONE OF MANY IN THE 2002 JEEP LIBERTY. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED IF I HAD PULLED OUT ONTO THE BUSY HIGHWAY! WHILE I WAS HAPPY THAT CHRYSLER COVERED THIS COST, THE CAR NEEDED FURTHER ADJUSTMENTS WHEN IT WAS RETURNED TO ME AS THE SUSPENSION FELT LOOSE AND THE VEHICLE WAS PULLING TO THE LEFT AND SHAKING. THE DEALER SAID THESE WERE ALL UNRELATED (?!), AND CHARGED ME FOR THOSE REPAIRS. *TR

AS I WAS PULLING OUT OF MY SUBDIVISION I HEARD A LOUD "METAL ON METAL" GRINDING NOISE AND HAD A VERY DIFFICULT TIME STEERING MY 2002 JEEP LIBERTY. I CALLED AAA WHO SENT A TOW TRUCK DRIVER AND HAD MY CAR HAULED TO THE DEALER (CARDINAL DODGE IN LOUISVILLE, KY). THE UPPER BALL JOINT ON THE DRIVER SIDE FRONT BROKE. THIS CAR HAS ALREADY BEEN RECALLED TWICE BEFORE AND HAS BEEN TAKEN IN TO BE REPAIRED AS REQUIRED BY THE RECALL FOR THIS SAME ISSUE. THANKFULLY I HADN'T MADE IT TO THE EXPRESSWAY YET. I AM SO GRATEFUL THAT I DID NOT HAVE THIS HAPPEN TO ME AS I WAS DRIVING 60 MPH. I HAVE TWO YOUNG CHILDREN AND WE ALL COULD HAVE BEEN SERIOUSLY INJURED AS THEY ARE NORMALLY IN THE CAR WITH ME EVERY DAY AND IT JUST SO HAPPENED THAT THEY WERE NOT IN THE CAR YESTERDAY. IT HAPPENED RIGHT AFTER I ACCELERATED AFTER I HAD COME TO A COMPLETE STOP. THIS IS A MAJOR SAFETY ISSUE AND APPARENTLY THE POOR QUALITY OF THE CHRYSLER PARTS NEEDS TO BE RECALLED YET AGAIN. WE HAVE NOT BEEN HAPPY WITH THE CAR OR THE SERVICE ON THE CAR. PLEASE FEEL FREE TO CONTACT ME AS I DO NOT FEEL THE COST OF THE REPAIR OF THIS SUBSTANDARD VEHICLE SHOULD BE MY RESPONSIBILITY. CHRYSLER NEEDS TO STAND BEHIND WHAT THEY MAKE. *TR

I WAS TRAVELING OFF NAVAL BAE KITSAP ON MY WAY HOME WHEN I REACHED A GREEN LIGHT AT THE INTERSECTION A GENTLEMAN WAS MAKING A LEFT HAND TURN, HE HAD A YIELD SIGN BUT NO TURN SIGNAL, I WAS TRAVELING 40 MILES AN HOUR WHEN I IMPACTED HIS PASSENGER DOOR. HIS AIR BAG DEPLOYED, MINE DID NOT. I WAS DRIVING A 2002 JEEP LIBERTY. THE NEXT DAY I WAS READING ON A WEBSITE SAYING CHRYSLER WAS SUPPOSE TO IMPLEMENT A RECALL ON SEVERAL 2002 JEEP LIBERTY'S DUE TO WIRING ISSUES. I NEVER SAW A RECALL. I HAD SEVERAL BRUISES AND BUMPS. *TR

I OWN A 2002 JEEP LIBERTY AND WITHIN THE LAST YEAR I HAVE REPLACED THE SERPENTINE BELT, SPARK PLUGS, TEMP, BRAKES,ROTORS, ALL FLUIDS HAVE BEEN CHANGE YEARLY, THECOILS TO SPARK PLUGS, ETC. ALOT OF THINGS HAVE GONE WRONG. IT HAS ABOUT 82,000 MILES. IT'S OVERHEATING, SHAKING, MY ENGINE IS BURNING ALL THE COOLANT AND OIL AS SOON AS IT HITS THE ENGINE I CAN HEAR IT BOILING UNDER THE HOOD NOW AND IT'S NOT SAFE TO DRIVE ANYMORE. I'VE HAD IT TOWED TO SEE WHAT'S GOING ON,BUT I WAS TOLD THAT MY ENGINE IS SHOT AND HE HAS NO EXPLANATION TO WHY EXCEPT THAT ITS BURNING ALL THE FLUIDS PUT IN IT EVERYTHING ELSE LOOKS FINE AND IS NEW THANKS TO ME BECAUSE I'VE BEEN TRYING TO FIGURE OUT WHAT IS WRONG WITH IT AND REALLY TO FIND OUT THERE IS NOTHING I COULD DO ABOUT IT. SO I CALLED YOUR JEEP DEALERSHIPS AND THEY SAY ITS NOT COMMON FOR THAT TO HAPPEN SO IS THIS A SAFETY ISSUE OR IS THIS ENGINE DEFECTIVE? PLEASE HELP ME I'VE DONE EVERYTHING I COULD DO. *TR

AIR CONDITIONING COMPRESSOR FAILS TO ENGAGE. I HAD TO REPLACE THE COMPRESSOR ONCE ALREADY IN 2007, SERVICE TECH SAID THE SPRING IN THE COMPRESSOR MUST HAVE BROKE. NEEDED TO REPLACE THE COMPRESSOR. NOW 2009, AND AGAIN HAVING THE SAME PROBLEM, THE A/C COMPRESSOR WILL NOT ENGAGE. GOING TO HAVE IT REPAIRED THIS WEEK ! *TR

WAS TURNING RIGHT ONTO A BUSY ROAD WHEN THE FRONT UPPER BALL JOINT FAILED. MANAGED TO GET TO THE SIDE OF THE ROAD. WAS TOLD BY A LOCAL DEALER THAT CHRYSLER WOULD NOT DO ANYTHING FOR THIS, REGARDLESS OF THE NUMEROUS COMPLAINTS I'VE READ ABOUT ONLINE. I REPLACED THE UPPER CONTROL ARM MYSELF. $226.00 IN PARTS. *TR