KEYSTONE Complaints

The contact owns a 2021 Keystone Bullet RV. The contact stated that after a visual inspection, the contact observed that the passenger’s side rear leaf spring shackle had detached from the frame at the spot weld. The vehicle was taken to an independent mechanic, who diagnosed a failure with the spot welds. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 5,000.

The contact owns a 2022 Keystone Hideout. The contact stated that the fuses were blown. The contact's wife noticed wires hanging from the RV. There were bare wires in between the metal and the slide-out. The contact stated that the wire nuts were exposed. There were no warning lights illuminated. The contact was concerned about a potential fire. The RV was taken to the local dealer, where it was diagnosed, and it was determined that a drop end was needed. The RV was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

The contact owns a 2025 Keystone Kodak Travel Trailer. The contact stated that while the RV was parked in a covered storage unit and her husband was working underneath the RV, there was an explosion. The contact's husband became aware that the front glass door of the RV had shattered without impact. The shower door also experienced a failure. The contact's husband taped and secured the door. The RV was taken to the local dealer, where it was diagnosed, and it was determined that the screw was loose on the shower door. The front door hinges and installation were the cause of the failure. The dealer informed that two other similar repairs had been completed on other RVs. The RV was not yet repaired. The manufacturer was contacted and was covering the repairs under good faith. The failure mileage was unknown. The VIN was invalid.

The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused severe damage to the frame. The cause of the failure was not yet determined. The contact was advised that the RV frame was unrepairable. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V380000 (STRUCTURE, SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.

The contact owns a 2023 Keystone Cougar. The contact stated that while towing the RV at an undisclosed speed, the contact could see the top of the RV, which was normally impossible, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact became aware that the frame at the hitch had buckled, allowing the front of the RV to tilt downward. No warning lights were illuminated. The RV was not taken to the dealer or an independent mechanic. The RV was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 1,000.

The contact owns a 2024 Keystone Coleman Trailer. The contact stated that while inspecting the trailer after arriving at the residence, the contact became aware that both the left and rights side of the bumpers had detached from the weld on the trailer. Neither a dealer nor an independent mechanic was contacted. The trailer was not taken to be diagnosed. The trailer was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The rear left axle hanger tore away from the vehicles frame. I have found people online with the exact same failure and the manufacturer has done some retrofitting on affected models.

While towing our trailer multiple welds broke and the 5th wheel eventually hit the truck bed side.

We received a recall notice for a propane regulator. We contacted Camping World as directed. We made an appointment well in advance to have the part installed at Camping World, North Conway, NH. This location was the closest to where we were vacationing. We interrupted out vacation to have the part installed. I used propane during our vacation. We are now receiving phone calls from the staff at Camping World, North Conway, NH saying that the wrong part was installed and we either need to bring the camper back or pay for the part that was installed plus labor. WHY? We followed the recall notice's instructions. We inquired several times with the service personnel at Camping World, North Conway, NH that the part was in stock and available. We were assured each time we inquired that they had the correct part, and they would be able to accommodate us in a timely manner for installation of the replacement. That the interruption of vacation would be minimal. The service technician at Camping Word, North Conway, NH should have realized that they did not have the correct part. We were very limited in our time for the vacation as well as travelling back to Camping World, North Conway or anywhere else in New Hampshire. We did suggest that they send a Service Technician to our house. We were informed that was not an option. I used the propane during our vacation. Our grandchildren were with us. How much danger did we put them in? We are very upset that we can no longer use the propane in our camper safely. We are also upset that we are receiving voice mails 3 weeks after the part was put in. The person who is leaving the messages is not very polite. We feel that Camping World should send a technician free of charge to our residence to fix their mistake.

What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpectedly causing collision or roll over of the travel trailer. Has the problem been reproduced or confirmed by a dealer or independent service center? The travel trailer has been repaired on two separate occasions by the authorized selling dealership. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I called the manufacturer to alert them of this issue and they were not interested. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning signs the pulleys will just burst off the walls. My travel trailer has only been used 6 times since being purchased new.