KEYSTONE Complaints

ON 05/24/2016 7 WEEKS INTO A VACATION WE FOUND THE CRE3000 SUSPENSION ALIGHMENT SYSTEM ON THE RIGHT SIDE OF THE COACH TO BE MISSING ALL THE FASTENERS AND BOLTS THAT CONNECT IT TO THE AXLES. LOCAL RV REPAIRMAN REPLACED 2 LINKS, 2 BOLTS AND 2 FASTENERS. HE CHECKED LEFTHAND EQUIPMENT FOR PROPER TORQUE. THIS CONDITION WAS FOUND AFTER WE SET UP AT A CAMPGROUND IN CODY, WYOMING AND WE HAD JUST COME OUT OF THE BIG HORN MOUNTAINS AND THE GLACIER NATIONAL PARK MOUNTAINS. THE VEHICLE WAS NOT IN MOTION AT THE TIME OF DISCOVER. UNCERTAIN HOW LONG WE TRAVELED WITH THE COACH ALIGNMENT SYSTEM IN THIS CONDITION.

TL* THE CONTACT OWNS A 2014 KEYSTONE COUGAR RV. WHILE DRIVING 65 MPH, THE AWNING MOTOR DETACHED. THE RV WAS TAKEN TO AN RV DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 08/17/16*LJ THE CONSUMER WAS INFORMED THERE WAS A RECALL. HOWEVER, HIS UNIT WAS NOT INCLUDED. UPDATED 08/22/16.*JB

I'VE HAD 2 BLOW OUTS WITH HIRUN TIRES IN THE LAST 200 MILES. THE TIRES DON'T HAVE 2,000 MILES ON THEM AND ARE AROUND 2 YEARS OLD. THE TREAD IS SEPARATING. IT HAS CAUSED SIGNIFICANT DAMAGE TOO THE TRAILER.

KEYSTONE RV AND DUTCHMAN RV OF GOSHEN, IN ARE MANUFACTURING DEFECTIVE UNITS AND REFUSE TO REPLACE THE EXTERIOR SIDE PANELS OF THE UNIT WHICH ARE CRACKING IN HALF. THE RV HAS 5 CRACKS IN THE FRP AND GELCOAT OF THE UNIT CAUSING THE BODY OF THE UNIT TO CRACK APART. THE MORE WE HAUL IT DOWN THE ROAD THE MORE CRACKS APPEAR. THE PROBLEM IS THAT THE LUAN PANELS, WHICH WERE INSTALLED BY THE FACTORY WERE NOT INSTALLED PROPERLY LEAVING AN INCH GAP BETWEEN EACH ONE THEREFORE THE FRP HAS NOTHING TO ADHERE TO, CAUSING THE UNIT TO CRACK APART ON BOTH SIDES. THE GEL COAT IS CRACKED AS WELL AS THE FRP ON THE EXTERIOR, WHO KNOWS WHAT IS HAPPENING TO THE INTERIOR. I HAVE BEEN TALKING TO THE WARRANTY COMPANY SINCE SEPTEMBER 2015 WITH NO HELP FROM THEM JUST GETTING THE RUN AROUND. THE WARRANTY COMPANY WANTS TO REPAIR THE UNIT, WHICH HAS BEEN PREVIOUSLY REPAIRED AND THE REPAIR DID NOT WORK. THE SIDE PANELS NEED TO BE REPLACED. WE WERE DEFINITELY SOLD A DEFECTIVE UNIT AND SOMEONE KNOWS WE WERE AS REPAIRS WERE ALREADY DONE AND NOTHING WAS DIVULGED TO US. WE BOUGHT THIS UNIT IN JUNE OF 2015 AND WE WERE TOLD IT WAS BRAND NEW. IT IS JUST A MATTER OF TIME BEFORE THIS UNIT CRACKS APART ON THE HIGHWAY AND CAUSES AN ACCIDENT. IT IS LITERALLY CRACKING IN HALF ON BOTH SIDES OF THE UNIT. THERE ARE 5 CRACKS IN ALL.

WHILE TRAVELING ON OUR FAMILY VACATION, WITH OUR 2013 KEYSTONE COUGAR 5TH WHEEL. WE EXPERIENCED 2 TIRE BLOWOUTS. WHILE TRAVELING N ON I-59 (JUST INSIDE GA STATE LINE) AT APPROX. 60 MPH, THE RIGHT REAR TIRE EXPLODED CAUSING DAMAGE TO THE CAMPER. PUT SPARE ON AND CONTINUED ON OUR TRIP. ONCE WE ARRIVED AT CAMPGROUND THE EXPLODED TIRE WAS TAKEN TO A TIRE STORE AND REPLACED. NEW TIRE WAS PUT ON CAMPER AND THE SPARE RETURNED TO THE SPARE POSITION ON THE REAR OF THE CAMPER. UPON OUR RETURN TRIP HOME, TRAVELING ON I-75 S, WE HAD BLOWOUT #2. IT WAS THE LEFT REAR TIRE. NOW DAMAGE HAD BEEN DONE TO BOTH SIDES OF THE 5TH WHEEL. THANKFULLY WE HAD TIRE REPLACED WHILE ON VACATION OR WE WOULD HAVE BEEN SITTING ON THE SIDE OF THE INTERSTATE WAITING WITH OUR 2 SMALL CHILDREN FOR WHO KNOWS HOW LONG ON SOMEONE TO COME TOW US OR REPLACE TIRE. WE CHANGED THE TIRE AND HEADED STRAIGHT FOR THE TIRE STORE AT HOME, WHERE ALL 4 TIRES WHERE REPLACED. SO NOW WE ARE OUT ALL THE MONEY FOR 4 NEW TIRES, BUT ALSO OUR $500 INSURANCE DEDUCTIBLE THAT WILL BE APPLIED TWICE!! SINCE IT HAPPENED ON 2 DIFFERENT DAYS, BUT ON THE SAME TRIP LESS THAN 300 MILES APART, IT HAD TO BE 2 SEPARATE CLAIMS. THEREFORE $1000.00 DEDUCTIBLE! THERE ARE SO MANY COMPLAINTS ALL OVER THE INTERNET ABOUT THESE TIRES. EITHER THE TIRE MANUFACTURER OR THE RV MANUFACTURER NEEDS TO RESOLVE THESE ISSUES BEFORE SOMEONE ENDS UP GETTING KILLED!!!

TL* THE CONTACT OWNS A 2015 KEYSTONE BULLET. THE CONTACT STATED THAT THE RV DOOR WAS LOCKED; HOWEVER, THE CONTACT WAS UNABLE TO UNLOCK THE DOOR. THE CONTACT STATED THAT THE DEADBOLT SEIZED IN THE LOCK POSITION. THE RV WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13E039000 (EQUIPMENT, LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RV WAS A TOW-BEHIND. THERE WAS NO FAILURE MILEAGE ASSOCIATED WITH THE RV.

TL* THE CONTACT OWNS A 2015 KEYSTONE COUGAR FIFTH WHEEL. WHILE DRIVING 60 MPH, THE HANGER THAT HELD THE DRIVER SIDE SPRING DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WE HAVE A 2014 COUGAR FIFTH WHEEL- MODEL 29RET THE HEAT IN THE INTERIOR LIGHTS HAS ALWAYS BEEN OF CONCERN. SO, I ORDERED LED REPLACEMENTS FOR THE 921 BULBS YOUR INSTALLED. UPON INSPECTION (SEE PICTURES) YOU'LL SEE THAT SOME OF THE ORIGINAL 921 BULBS ARE DISFIGURED BECAUSE OF THE EXCESSIVE HEAT AND ONE OF THE LENSES HAS BEEN DEFORMED. IT HAS TO TAKE A LOT OF HEAT TO MELT A LIGHT BULB. THIS HAS TO BE A FIRE HAZARD.

TL* THE CONTACT OWNS A 2013 KEYSTONE COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REAR BUMPER FRACTURED WHILE THE SPARE TIRE PLUMMETED INTO TRAFFIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

ON 4/5/16 TRAVELING ON I-10 IN FLORIDA HAD A BLOWOUT ON THE DRIVERS SIDE OF OUR CAMPER, TIRE WAS A GOODYEAR MARATHON 235/80/R16, CAUSING DAMAGE TO THE CAMPER. FOUR DAYS LATER 4/9/16 ON I-65 IN ALABAMA WE HAD ANOTHER BLOWOUT, THIS TIME PASSENGER SIDE, AGAIN CAUSING EXTENSIVE DAMAGE TO THE CAMPER. THIS TIME THE TIRE BLEW SO BAD IT ACTUALLY WRAPPED AROUND THE AXLE (THIS WAS THE SAME TYPE OF TIRE AS BEFORE). THE TIRES WERE INFLATED PROPERLY AT 80 LBS PSI. BOTH TIMES WE WERE TRAVELING ON AN INTERSTATE.