2018 KIA NIRO Complaints

hybrid battery warning paid out of pocket for towing, car still at the dealership, loss of income and wages, been treated with awful customer services, and paying out of pocket. Car went in on June 25

The contact owns a 2018 Kia Niro. The contact stated that upon starting the vehicle, the vehicle was shuddering and failed to start. The battery charge was low. The HEV warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The dealer informed the contact that a field expert would be determining the cause of the failure. The manufacturer was not contacted. The failure mileage was 140,000.

Coolant leak within the heat exchanger of the catalytic converter. Increases likelihood of overheating and engine damage. Especially when driving long distances, or within heavy traffic. Increases emissions as burning off coolant within exhaust.

I received KIA letter about the recall SC276 for HCA issue around 1/15/24. I brought my 2018 Kia Niro PHEV to Kia Dealer in San Jose. They inspected and concluded that the vehicle is safe with the recall SC276. However, they did not replace the fuse as stated in Kia's recall instructions. Ten days later, I was on the road, slowing down at the intersection and the car suddenly lost power, the Dashboard show the message for 'EV System failed'. My battery was fully charged at work, which is 2 miles away. My gas tank was full and I couldn't start my car again. Lucky enough, I was 1/4 mile away entering a Freeway. I couldn't imagine what would happen if I was on Freeway. Police stopped by, put road warning while I scrambled to get a tow truck. An hour later, they was able to move my car off the road. The first Kia Dealer is 3 miles away. They, however, refused to service my car because the other Dealer in San Jose already checked my car for recall before. I had to tow my car 36 miles to San Jose Kia Dealer. I asked them to check again if it was the issue with the recall. Kia Dealer diagnosed and concluded that the 'Relay Assembly Power' unit, Fuse-High Voltage failed for whatever reason. I asked for picture of the damage part and haven't received them. The Dealer said they still have system message which Kia's Engineers haven't figured out why. I am on the 3rd week without a car. I don't have a car to go to work and pick up my kids. I am renting a car at $300/week for my family and work tasks.

The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Fire warning recall notice issued in July 2023. Follow up with both Kia and with Kia dealership that I purchased the vehicle from still says that there is no fix to this problem. THE PRINTED CIRCUIT BOARD (PCB) IN THE HYDRAULIC CLUTCH ACTUATOR (HCA) MAY BECOME CONTAMINATED WITH FLUID. A FLUID-CONTAMINATED PCB MAY LEAD TO AN ELECTRICAL SHORT CIRCUIT, THEREBY INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE WHILE DRIVING. With the potential of a fire risk while driving, why is the manufacturer not required to remedy this situation in a more timely manner. It has been over 6 months since the recall was issued yet the manufacturer is allowed to continue producing vehicles but not required to repair those vehicles that may be affected and cause significant risks to the driver at potentially other property. NHTSA should mandate inspection and repairs of recalled vehicles which should take a priority to the manufacturing process. Vehicles with recalls should not be allowed to go without repair especially when accidents are imminent and life-threatening injuries may occur. Additionally, trying to get an appointment with a local Kia dealer where I purchased the car has a wait of well over a month for them to even inspect the car. Between Kia not taking care of their vehicles and their dealers not being able to service vehicles, NHTSA really needs to evaluate this and create remedies for the safety of the vehicle and the driver. Waiting over 6 months for a recall is frustrating, dangerous, and unacceptable. Manufacturers need to take responsibility for recall notices and repairs in a much more timely manner. Safety over profit should be a priority. On a personal note. I purchased my Kia Niro hybrid new in 2018. It is one of the best cars that I have purchased in my '76 years. I have had virtually no problems with the vehicle and was a big proponent of Kia, but their lackadaisical attitude on recall repairs as really put a damper on my respect for their management and

The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was towed to the dealer for servicing however, while the vehicle was being inspected, the HCA was performed. The vehicle was diagnosed with a failed hydraulic clutch actuator (HCA). The contact was informed that the HCA needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the vehicle remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000.

The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving myself and two passengers on a highway at night in the rain. I was using the adaptive cruise control and was maintaining speed when i went through a puddle and I think the car hydroplaned a little. A warning sign flashed up on the dash that said something towards "deactivating cruise control" - i am not sure of the exact warning. I've had a warning similar, im not sure if its the exact same, when the adaptive cruise control turns off in traffic and it slows down and turns itself off. But when it turned off this time after the puddle I tried to take control of the car and the gas pedal was completely unresponsive. Pedal to the metal, nothing. I was, thankfully, the only car in sight, so i was able to change lanes and check my brakes, which worked, and coasted/braked my way off the shoulder. I turned the car off and then back on and the car and pedal responded normally.