2019 KIA NIRO Complaints

There’s motor rumble due to a misalignment of the traction motor and reduction gear. It’s a known issue with these vehicles and a technical bulletin was issued but no recall. I’ve brought the vehicle in twice and the first time the dealer told me there was nothing wrong. Now a year later they admit it is wrong and is unsafe to drive without a $10k replacement.

The contact owns a 2019 Kia Niro PHEV. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer informed the contact to ship the vehicle to the United States for the repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2019 Kia Niro. The contact stated while driving at an undisclosed speed, the contact noticed a ticking and a popping sound coming from the vehicle. The contact's friend who was following behind noticed white smoke coming from the exhaust pipe. The vehicle was driven to the destination. The following day, the oil level was checked, and the contact stated that the oil level was low; however, there was no sign of an oil leak. The contact stated that when the vehicle was started and made a rattling sound. The contact turned the vehicle off and the vehicle was towed to an independent mechanic where it was diagnosed with a hole in the crankcase. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,000.

When accelerating from a dead stop, sometimes the car makes a very loud 'clunk' noise and lurches forward. Similar to the feeling when someone drives a manual transmission and takes the clutch out too fast. The car eventually finds the first gear and keeps driving, but this problem happens daily. Maybe around 5-10% of the time after every stop. There are multiple similar complaints on the NHTSA website and on online forums. It is a well-documented issue.

EV battery cooling system displayed the warning, "LOW INVERTER COOLANT LEVEL." I checked and it is not low.

Tire size 215/55 R17 Tire model: Nokian One. All 4 tires cracked at the sidewall and thread, around or below shoulder. It is about less than 20k miles on this set of 4 Nokian One tires. They have been used for 15 months. Nokian released the Nokia One model in 2021.

Car has warning message and several engine lights on dash come up and asks to stop car and check the regenerative brake system. Car loses all systems that are electrical, car is very hard to drive, even not operative. This has happened many times over the past four years. Each time the car has been taken to a authorized KIA Dealership and they have not been able to fix the problem. It happened almost a week ago and dealership told us that they couldn't find anything wrong and were told to pick it up. Happened again today and it was while driving. Same issue, same warnings on dash.

- While driving, we received a notice on the dashboard to "stop driving and check regenerative brakes". Simultaneously we lose 95% of our braking power and all of the acceleration. Slamming on the brakes all the way to the floor provided some minor braking ability, but it was significantly diminished and frankly terrifying. We turn the car off, turn it back on again, and everything seems totally normal. - We cannot recreate the error, but we call the dealership. They say they can get us in in a week to service us. As this is our only car we keep driving it cautiously. - This happens again once more, before we bring it into the dealership. - The dealership runs a bunch of tests, tells us its the 12V battery, replaces the 12V battery, charges us $500 and tells us its fixed. - one week later (today) the same thing happens. Clearly it's not fixed, but even if it had been fixed, why is so much of the braking tied to the 12V? The dealership cannot get us in for days and is suggesting this may not be covered under our warranty.

Constantly get a refill inverter coolant light on dash, have taken it in to dealer and are unable to correct it.

My 2019 Kia Niro LX PHEV is or has recently been the subject of multiple including NHTSA Recall Number [XXX] and Service Action [XXX]. Despite coordinating repair of these defects with the University Kia dealership located at 5105 Durham Chapel Hill Blvd, Durham, NC 27707 (hereafter 'University Kia"), and taking my vehicle to University Kia for those repairs twice, University Kia has been unable or unwilling to repair the defects over a 4-month period. This delay has not been due to parts availability, as I have received multiple assurances that parts needed to repair the defects were available. After three separate service appointments, University Kia has been unable to address these defects, and my vehicle remains in an unsafe condition. P.S.: The numbers on the prior page of the form where I can nominally report these issues (888-327-4236 & 800-424-9153) don't seem to be working. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)