2015 KIA OPTIMA Complaints

The contact owns a 2015 Kia Optima. The contact stated that while driving at 40 MPH, there was an abnormal knocking sound coming from the engine. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The contact stated that the dealer refused to repair the vehicle. The contact was informed that the HECU recall repair needed to be completed first. The contact was unaware that the vehicle was included in NHTSA Campaign Number: 21V331000 (SERVICE BRAKES, HYDRAULIC). The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

The incident took place on Sunday, December 30th. I was driving to pick up my children from their father and on our way home my car stopped accelerating entirely. This had only happen one other time a few days prior. I was in a gas station parking lot and initially when I turned my car on and went to put it into drive it wouldn’t accelerate. I thought that was odd so I did the only thing I knew how to, I checked my oil levels. Levels were full and no other issues were there. The check engine light had popped up when I turned my car back on but my car did accelerate so I thought nothing of it. I took my car to auto zone for a diagnostic and they told me my “B cam shaft” sensor needed to be moved and that could be causing the engine light to come on and ticking in my motor. I called a few shops getting quotes and eventually was forced to tow to the closest shop to me after my car refused to start overall. They replaced the battery and the b cam shaft censors and still were unable to get the car started. They told me 3 recalls were open on my car, including the motor and to have it towed to Kia for a full replacement. After calling Kia to have the repairs done, they refused me service based on a previous owner not handling prior recalls.

12-01-2025 driving to work in the morning approx 7:00A.M. and turned on the heater and had a very strong smell like fuel so immediately turned it off. Cracked my windows to air it out and then was super cold again and had turned on the heater to try again. Immediately had to turn it off and rolled windows down to air it out because the smell was intense and had started to feel nauseas. Later in the day, about to head to lunch and had started the vehicle and smelt a lot like gas and turned it off and had someone come out to double check the smell. Co worker had strong smell from the hood area and looked underneath the car and can see a little drop puddle. Opened the hood and lifted the cover to engine where you can see the leakage coming from the center hose and spill puddle. Service tech came to take a look and advised its the fuel feed to the high pressure pump. This is a safety concern because fuel is extremely flammable and can put myself in dangerous situation of firing igniting in the car or hurt others around. No check engine light and prior the vehicle incident car has been consuming oil putting in about 1- quart a week or so with commute miles about 270 weekly.

While driving my 2015 Kia Optima (VIN: [XXX] ) at highway speed, the engine suddenly shut off without any warning lights, alerts, noises, or check-engine indicators. This created a dangerous situation for me and surrounding drivers. The vehicle had passed state inspection only 3 months earlier with no issues. The sudden shutdown is consistent with the known Theta II engine defect investigated by NHTSA. The car is now completely undrivable. Two Kia dealerships refused to assist, claiming that they cannot perform KSDS because the engine is already dead. These reasons directly contradict the Kia Theta II engine settlement terms. This sudden stall is a safety hazard and could have caused a severe crash. I am requesting that NHTSA review this incident as a potential recurrence of the engine-stall defect already documented in Hyundai/Kia vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The paint is cracking and peeling off by the back window on the roof creating rust areas.

The contact owned a 2015 Kia Optima. The contact stated that while at a complete stop at the red traffic light, another vehicle, driving off a highway ramp at an undisclosed speed, crashed into the rear-end of the vehicle. An unknown red warning light was flashing. The air bags did not deploy. The seat belts failed to restrain the contact as needed, causing the contact to hit her forehead against the steering wheel, which propelled the contact's head back to the headrest, and then the contact hit her forehead against the steering wheel for a second time. The contact was able to exit the vehicle but felt dizzy and off balance. A police officer filed a report and informed the contact that the vehicle was safe to drive. The contact was able to drive the vehicle to the nearby hospital, where the contact received medical assistance. The vehicle was later driven to the residence, where it remained parked. The contact sustained a concussion, bruises on the forehead, neck, and lower back back pain, a worsening of the contact's generative bone disease condition. The contact might undergo a back surgery. The vehicle was towed to an independent mechanic two months later. Both the mechanic and the insurance company confirmed that the vehicle was totaled. The manufacturer was notified of the failure and informed the contact that the vehicle operated as designed during the incident. The contact was referred to the owner's manual. The failure mileage was approximately 62,000.

My engine failed in my 2015 Kia Optima. I took it to the Kia dealership in my city, and was advised to provide documentation of oil changes. In which I did, and was told that coverage for the engine recall was denied due to one gap where I went roughly 15,000 miles without an oil change. When asked when this gap was, they stated in 2021, and I asked how can I get documentation of that if I don’t have the receipt from that long ago. They stated that they need documentation to be able to approve the engine to be covered under the recall. it has been advised that Kia would have to prove exceptional neglect, in which one gap from 2021 is not exceptional neglect. I called the Kia. Customer service complaint line and filed a complaint with a case number, and was told that there’s nothing they can do without that documentation from that one gap. In which I asked to escalate this to a manager or supervisor and was told I could not do that. when I called the Kia dealership to see options, all they kept doing was trying to persuade me to just buy a new car asking don’t you just want a new car. I am without a vehicle and I have two kids that I need to help get to and from school doctors appointments as well as after school activities. I do not believe that a one gap should disqualify you from coverage of an engine under the recall.

All recalls were not done false input information they never fixed engine bearing recall I’m getting a consultant to handle all the false information being provided by Kia Federico in woodriver

I experienced a sudden engine failure on the highway due to the known Theta II engine defect. The engine completely shut down in the middle of traffic, nearly causing a serious accident. I never received any notice from Kia regarding the KSDS (Knock Sensor Detection System) update or any engine recall programs. When I contacted Kia Consumer Affairs, they told me they would not cover the engine replacement because the KSDS update was not installed prior to the failure. Kia admitted that the notice was sent to the previous owner, not to me, even though I am the current registered owner of the vehicle. I was never given the opportunity to install the software update or address the defect before this dangerous failure occurred. Kia representatives also stated that KSDS “was not a recall, only part of a class action lawsuit,” and therefore they are not obligated to cover the engine. This is misleading. The underlying Theta II engine defect was subject to NHTSA investigations and multiple recall campaigns. The sudden engine shutdown on a public highway created an immediate safety risk for me and other drivers. I am filing this complaint because Kia is denying coverage for a federally recognized engine defect due to their own failure to notify the current owner. I am requesting that NHTSA review Kia’s handling of this defect and their use of KSDS as a barrier to coverage. Their failure to notify current owners has resulted in dangerous, potentially life-threatening vehicle failures.

9/25/2025 - our vehicle suddenly stopped in the middle of a busy roadway creating a hazard. We had it towed to [XXX] Kia of Greenville. 9/26/2025 we were advised that the engine had seized with no symptoms and no warning lights. The technician said that it would be covered under the vehicles extended warranty due to the known defect/class action on the Theta II GDI engine documented here: [XXX] 10/2/2025 we were advised the car would NOT be covered under the warranty due to some conflict on a CarFax report. according to CarFax, the vehicle has 82k with 15 maintenance records. This was not a case of neglect by the owner, it is a known defect that Kia is not willing to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)