2018 KIA OPTIMA Complaints

Indiana - car in reverse in driveway and started shaking. I turned car off and back on and it drove normally. The next day, I put the car in reverse and the shaking started again and check engine light illuminated. This car has a history of burning oil and we constantly have to add oil between oil changes. Car is at Andy Mohr Kia dealership at this time where we were told that engine would not be covered by Warranty because we are second owners. Mileage of car is 62,000 miles.

In case of a vehicle lockout and keys are locked in the trunk when car is opened by locksmith there is no way to unlock the trunk from inside of the car the locks become disabled and you have to reset the master switch very inconvenient for emergencies. There is no trunk release or emergency Button to open the trunk from inside the vehicle. 2018 kia optima lx

My vehicle is constantly running out of oil within a 30 day period and I constantly getting an oil change. I was advised to get an oil consumption test at the dealer and was out of oil in 3 weeks. I was told that I have a warranty, however, it's only if the rod bearings are an issue. I think my engine should be replaced without paying a $300 diagnostic fee that might get refunded without an exact time frame.

The contact owns a 2018 Kia Optima. The contact stated while driving approximately 40 MPH, the vehicle was losing motive power. The contact stated that there were no warning lights illuminated. The contact stated that the vehicle stalled. The contact was able to stop; however, after numerous attempts to restart the vehicle, the contact had the vehicle towed to the residence. The vehicle was later towed to a local dealer who inspected the vehicle and determined that the engine had seized and needed to be replaced. The contact stated that prior to the stall, the vehicle had been consuming an abnormal amount of engine oil. The contact stated that he was adding a quart of oil every week. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 82,000.

My engine started leaking oil from the inside and all of a sudden my car started shaking out of nowhere

I have had this car in the shop multiple times for a engine light that kept coming on, they would reset and say they couldn't see anything wrong. Well my car died in Dec, it made a noise and would not accelerate. To avoid any further issues I parked it and had it towed to a dealership. They told me the catalytic converter had come apart taking out the turbo and it would cost me $6k to fix. I decided to see if i could find parts cheaper, to find no one anywhere in the US or Canada has a converter for this car and it seems many dealerships have customers on waiting lists to get one, so I am now wondering if this is in fact a pretty large problem Kia is not addressing. I called Kia and got a very canned answer that parts were hard to come by right now and it could be up to 2 years to get the part. So I am now paying for a car i cannot drive and have no idea at this point if I will ever be able to drive it. i am hoping you are able to do some research to see if this is a bigger problem that nobody seems to be talking about. thank you

The contact owns a 2018 Kia Optima. The contact stated that the vehicle was experiencing abnormal oil consumption. The contact stated that on one occasion, 3 quarts of oil were added to the vehicle after less than 1,000 miles of driving. The vehicle was taken to the dealer who initiated an oil consumption test. The vehicle was taken back to the dealer twice after 1,000 miles; however, upon returning to the dealer the third time, the dealer informed the contact that they could not complete the oil consumption test because the vehicle had been driven 1,200 miles. The dealer initiated another oil consumption test. The contact stated that the local dealer was 45 miles away from his residence, which made it difficult to complete the oil consumption test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 88,000.

1- My 2018 Kia Optima engine seized while driving on interstate 64 West -Had the car towed to a mechanic (J TEAM AUTO REPAIR) and was told me to contact kia because after replacing the spark plugs and coils and knock sensor there was still no compressing in cylinder 4. My life and safety was at risk when my engine blew out on the interstate. When I went to Kia Dealership they confirmed that my VIN number was included in the recall and in the class action lawsuit. customer support told me since I wasn't the first owner of the car they weren't required to honor the recall -I asked why I was never informed they told me I bought the car as second owner my 60,000 warranty has expired and the extended warranty for engine doesn’t cover compression issues - its stated on the NHTSA website that they are required to send notices to all owners.When I contacted (Escalation Case specialist) with this information they said the extended warranty only covers the rod bearing connectors, and not compression. Completely contradicting the first call I had with another employee at Kia. Kia is deliberately keeping people in cars with engines that were manufactured improperly. I had the KSDS update-It takes more than reading engine codes to get to the bottom of things. Compression is part of the engine block. Prior to the Engine failure, my Kia Optima, was constantly burning oil.

The contact owns a 2018 Kia Optima. The contact stated that while driving at an undisclosed speed, the low-pressure engine oil warning light illuminated, and the vehicle stalled. The contact stated that the vehicle jerked and almost lost motive power however, the contact depressed the accelerator pedal and continued driving. The contact stated that the failure had occurred on two occasions. The contact stated that the vehicle received an engine oil change; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

I took my vehicle to jenkins kia-ocala back in march and may of this year for my check engine light lashing on and off and acceleration issues, car shaking, and excessive oil spilling into my spark plugs. The 1st time I took my vehicle to this location i was told to "drive my vehicle until it no longer had any motor oil to "allow the motor to lock up" to then be approved to have my vehicle engine approved under the GDI recall". I expressed my great concerns to the employees about that statement and also reported the issue to bbb. I recently took my vehicle to kia jenkins Dec 8th for the very same reason only this time I showed them paperwork from a different certified mechanic who indicated that I have an internal engine issue. Kia then created a tech line case after seeing the paperwork showing i took my vehicle to a different shop. Over the course of holding my vehicle for over a week without any answers i was able to contact kia consumer affairs who offered to repair my vehicle under good will. Kia jenkins employee told me over the phone that my car will not be approved to be fixed due to the high mileage on my vehicle. I asked them what the miles has to do with my safety and the volunteer payment that kia consumer affairs is willing to pay as that is not a reason to deny a good will payment. The employee proceeded to state its not going to be approved and I expressed I felt this is due to my previous report to the bbb. 12.8.23 i received an email from Kia consumer affairs stating the good will case has been declined due to my vehicle not being "routinely maintained" according to the feedback from jenkins kia service department. I went to kia to pick up my vehicle. I proceeded to question what maintenance was recommended that they are claiming i did not complete as they never advised me of any issues with my car pertaining to their new list of things, they added on the invoice of things they claim i denied.