2016 KIA SEDONA Complaints

RENTED A CAR FROM THE AIRPORT IN DENVER AND IT WAS THE LAST 4 CARS ON THERE LOT. I WAS DRIVING THE CAR LOST IN DENVER CAR WAS PULLING TO THE CENTER OF THE CARON BOTH SIDES. I SAID THERE IS SOMETHING WRONG WITH THIS CAR. I WAS LOOKING FOR STREET SIGNS ABOUT 20 MPH AND THE CAR TOOK OFF AND HIT 2 CARS THE AIR BAGS WENT OFF I LET GO OF STREEING WHEEL AND THE CAR WAS TOWED TO THE SALVAGE LOT IN 20 DAYS RENTAL PLACE NEVER CONTACTED ME PUT MONEY BACK IN MY ACCT AND NEVER GAVE ME MY THINGS IN TRAVEL. NOW I HAVE TO GET A LAWYER TO DEFEND ME. AND I AM BLESS I HAVE A BROKEN SCREW IN MY FUSION AND I COULD OF BEEN PARALYZED THIS CAR SHOULD NOT BE ON THE ROAD.

TL* THE CONTACT OWNS A 2016 KIA SEDONA. WHILE ATTEMPTING TO START THE VEHICLE, THE KEY FAILED TO TURN IN THE IGNITION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE CONTACT ALSO STATED THAT THE REAR HATCH WAS DIFFICULT TO OPEN AFTER BEING UNLOCKED WITH THE KEY FOB. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,960.

VEHICLE ENGINE WILL RANDOMLY SHUT OFF WHILE DRIVING, CAUSING COMPLETE POWER FAILURE, INCLUDING POWER STEERING. IT HAS HAPPENED 7 TIMES IN 5 MONTHS. IT HAS HAPPENED FOUR TIMES WHILE SLOWING TO A STOP, TWICE WHILE EASING THROUGH A DRIVE THRU, AND ONCE WHILE GOING 30MPH DOWN A MAIN CITY STREET.

THE PERSISTENT PROBLEM THAT WE HAVE HAD WITH OUR VEHICLE IS THE ENGINE SHUTS DOWN WHILE DRIVING, CAUSING A SERIOUS SAFETY HAZARD. THE SAFETY HAZARD IS SERIOUS IN THAT, WHILE THE VEHICLE IS IN MOTION, POWER STEERING SHUTS OFF AND THE BRAKES ARE SLOW TO WORK. EACH OCCURRENCE HAS HAPPENED WHEN THE VEHICLE IS IN DRIVE AND MOVING AT A SPEED OF APPROXIMATELY 20-25 MPH. THIS HAS HAPPENED 3 TIMES: - JANUARY 29,2017 - JANUARY 30, 2017 - FEBRUARY 16, 2017 THE CIRCUMSTANCES IN EACH INSTANCE INCLUDED DRIVING AND MAINTAINING APPROXIMATELY 20-25 MPH. OTHER FACTORS ARE UNKNOWN. FORTUNATELY, IN EACH INSTANCE, I WAS ABLE TO PULL SAFELY TO THE SIDE OF THE ROAD AND ASSESS THE VEHICLE. THE FIRST TWO OCCURRENCES, I PUSHED THE START BUTTON AND IT WAS EVIDENT THE VEHICLE STARTING SYSTEM WAS ACTING UNUSUAL AS IT TRIED STARTING. THE VEHICLE EVENTUALLY STARTED AND I WAS ABLE TO CONTINUE DRIVING. THE THIRD OCCURRENCE ON FEBRUARY 16, 2017, I TOOK KIA'S ADVICE AND DID NOT ATTEMPT TO START THE VEHICLE AND CONTACTED KIA ROADSIDE SERVICE. THE SECOND EVENT OCCURRED THE NEXT DAY ON JANUARY 30, 2016 UNDER SIMILAR CIRCUMSTANCES. AGAIN I WAS ABLE TO PULL OVER WITHOUT THE POWER STEERING SYSTEM FUNCTIONING PROPERLY TO A SAFE AREA AND RE-START THE VEHICLE WITH THE SAME UNCOMMON SOUNDS FROM THE STARTING SYSTEM. I CALLED JOE MYERS KIA IN HOUSTON, TEXAS AND EXPLAINED THE OCCURRENCES. ON JANUARY 31, I DROVE THE VEHICLE TO JOE MYERS KIA FOR TROUBLESHOOTING AND REPAIR OF THE VEHICLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP TWO TIMES TO ADDRESS THE SAFETY DEFECT. THE FIRST TIME WAS JANUARY 24, 2017 FOR 8 DAYS. THE SERVICE DEPARTMENT COULD NOT DUPLICATE THE CONCERN. THE NEXT TIME, IT WAS TOWED ON FEBRUARY 16, 2017 AND IT STAYED THERE FOR 41 DAYS. KIA DID INSTALL A FLIGHT RECORDER TO RECORD ALL SYSTEMS THE SECOND TIME THE VEHICLE WAS BROUGHT IN.

THE 2ND ROW CENTER SEAT BELT IS DEFECTIVE AND CAN NOT HOLD AN OCCUPANT. THE CENTER SEAT BELT HAD NEVER BEEN USED BEFORE TODAY - THE BUCKLES WERE STILL WRAPPED IN BLUE PLASTIC FROM THE FACTORY. UPON ATTEMPTED FIRST USE, THE SMALLER LATCHPLATE WOULD NOT GO INTO THE SMALLER BUCKLE. THE WHITE RELEASE BUTTON ON THE SMALLER BUCKLE WAS DEPRESSED INWARDS - WHICH IT SHOULD NOT HAVE BEEN. THE SMALLER LATCHPLATE WOULD GO INTO THE BUCKLE AND GIVE A FALSE LATCH AND THEN AT EVEN A LITTLE BIT OF PULLING ON THE BELT THE LATCHPLATE WOULD COME OUT OF THE BUCKLE. NOTE: BECAUSE THIS SHOULDER BELT COMES FROM THE ROOF THERE ARE 2 BUCKLES AND 2 LATCHPLATES. THE DEFECT WAS WITH THE SMALLER LATCHPLATE THAT WOULD NOT LATCH PROPERLY INTO THE SMALLER BUCKLE.

MY DAUGHTER WAS DRIVING WHEN THIS INCIDENT OCCURRED. WHILE IN HEAVY TRAFFIC, SHE HAD COME TO A STOP. AFTER STOPPING THEN RESUMING A VERY SLOW SPEED (5 MPH OR LESS), WHILE HER FOOT WAS ON THE BRAKE PEDAL, THE VEHICLE LUNGED FORWARD IN TO THE VEHICLE IN FRONT OF HER, CAUSING SIGNIFICANT FRONT-END DAMAGE AND AIR BAG DEPLOYMENT. A FEW WEEKS PRIOR TO THIS, I WAS IN THE VEHICLE IN MY FRONT YARD AT A STAND STILL, ENGINE RUNNING AND TRANSMISSION IN DRIVE BECAUSE I WAS GOING TO BE MOVING IT SLIGHTLY, AND IT SUDDENLY LUNGED FORWARD WHILE MY FOOT WAS ON THE BRAKE. AT THE TIME I THOUGHT I HAD DONE SOMETHING WRONG, BUT NOW WITH A SIMILAR THING HAPPENING WITH A DIFFERENT DRIVER, AND SUCH EXTREME DAMAGE, THERE MUST BE A BIGGER PROBLEM. *TR

SINCE THE LEASE FROM NEMET KIA STARTED IN JUNE 2016 THE EXTERIOR OF WINDSHIELD HAS HAD A FILM THAT SMEARS THE WINDOW AND OBSTRUCTS DRIVER VIEW IN THE RAIN. WHEN DRY THE WINDOW IS CLEAR BUT IN THE RAIN THE FILM BECOMES AN ISSUE. THERE WASN'T MUCH RAIN DURING THE SUMMER SO I DEALT WITH IT HOPING IT WOULD WEAR OFF THROUGH REGULAR USE OF THE WIPERS. I HAVE ALSO CLEANED THE GLASS NUMEROUS TIMES WITH NEGATIVE RESULTS. WHEN THE CAR CAME IN FOR THE FIRST SERVICE IN SEPT. 2016 THE TECH TRIED TO REMOVE THE FILM BUT THEY COULD NOT ADDRESS IT PROPERLY (NOTED ON WORK RECEIPT) AND THE FILM IS STILL THERE. DURING THE HEAVY RAINS OF THE LAST FEW DAYS THE CAR IS VERY DIFFICULT TO DRIVE DUE TO THE SMEARED WINDSHIELD. THE PROBLEM GETS WORSE WHEN DRIVING AT NIGHT IN THE RAIN. KIA DEALER KEPT CAR FROM OCTOBER 11-14 2016 AND ATTEMPTED TO CLEAN WINDOW AND VERIFIED THE PROBLEM REQUIRED REPLACEMENT OF WINDSHIELD. AS OF NOVEMBER 21, 2016 THE WINDSHIELD HAS YET TO BE REPLACED. KIA AND DEALER KEEP PUSHING BACK REPLACEMENT DATE AND THE CAR IS UNSAFE TO DRIVE. KIA HAS BEEN CONTACTED AND THEY ASSIGNED THE ISSUE CASE #K3296615.

DRIVING AT 70 MPH WITH CRUISE CONTROL ON, EXPERIENCED LOUD "BUMP" ON SMOOTH HIGHWAY SURFACE WITH SUDDEN AND TOTAL LOSS OF ENGINE SPEED. PUT VEHICLE IN NEUTRAL AND WAS ABLE TO RESTART ENGINE. CRUISE CONTROL WAS NOT WORKING AT THAT TIME. CRUISE CONTROL WAS OPERATIVE LATER IN THE DAY AFTER ENGINE STOP AND RESTART. TOOK VEHICLE NEXT DAY TO DEALER. DEALER SAID THEY COULD FIND NOTHING WRONG WITH VEHICLE.

MY MOTHER AND HER FRIEND WERE DRIVING APPROX. 35 MILES PER HOUR WHEN THE RIGHT REAR WHEEL WENT OFF THE ROAD CAUSING THEM TO GO INTO THE FRYING PAN RIVER IN BASALT, CO. THERE WAS APPROX. 42.1 DEGREE SLOPE. MY MOTHER WAS THE PASSENGER. WE RETRIEVED HER PICTURES AND VIDEO. SHE WAS VIDEO TAPING WITH HER CELL PHONE AT THE TIME OF THE ACCIDENT. THE PASSENGER WINDOW WAS DOWN. SHE SAID, "OH [XXX]", AND APPEARED TO REACH TO REMOVE HER SEATBELT. THEY WENT INTO THE RIVER. THEY WERE FOUND AT 4:30 PM WITH CAR SUBMERGED IN WATER AND BOTH DROWNED. NO DAMAGE TO THE CAR. THE SIDE AIRBAGS HAD GONE OFF AND THE FRONT WINDOWS WERE UP WITH THE AIRBAGS STICKING OUT WHEN THEY WERE FOUND. THE FRONT AIRBAGS DID NOT GO OFF. MY CONCERN IS THAT MY MOM KNEW SHE WOULD GET OUT BUT WHEN SHE TOOK A DEEP BREATH THE AIRBAGS KNOCKED HER AIR OUT. AND WE KNOW THE WINDOWS WERE DOWN BUT WENT UP. IF THE ELECTRICAL SHORTED OUT FROM BEING UNDER WATER, WHY DID THE WINDOWS GO UP AND NOT STAY WHERE THEY WERE, WHICH WAS OPEN. ALSO, THE DRIVERS SEAT MOVED FORWARD AFTER GOING INTO THE WATER. AND WE QUESTION IF AIRBAGS WENT OFF TO EARLY. BOTH THE AIR BAGS DEPLOYING AND WINDOWS GOING UP IMPEDED MY MOM GETTING OUT. THE POLICE REPORT SEEMS TO QUESTION WHY THE AIRBAGS WENT OFF ALSO. THERE WAS A REPORT THAT ANOTHER KIA SEDONA WAS DRIVING DOWN THE FREEWAY AND ALL THE DOORS FLEW OPEN. I'M WORRIED THAT WE WILL START SEEING MORE AND MORE ELECTRICAL PROBLEMS WITH KIA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN FILLING THE GAS TANK TO FULL. STARTING THE CAR AND DRIVING IT, THE RPM'S FLUCTUATE DRASTICALLY, AND THE CAR "BUCKS" AT ANY SPEED (NO PARTICULAR SPEED, OBSERVED AT A STOP, ACCELERATING, CRUISE CONTROL, 45 MPH). ONCE THE GAS LEVEL IS LESS THAN FULL - AROUND 7/8 OF A TANK, THE VAN SEEMS TO DRIVE OK. THIS HAS HAPPENED ON 2 OCCASIONS. (2 FILL UPS TO FULL, 1 ADDITIONAL FILL UP TO 7/8 OF A TANK HAD NO ISSUE). THE SECOND FILL UP WAS THE WORST - THE CAR COMPLETELY SHUT OFF WHILE MAKING A TURN AT AN INTERSECTION. HAPPENED AGAIN THE SAME DAY, FROM A STOP, ACCELERATING TO TURN THE CAR SHUT OFF.